Genesys Events API

openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Agent Assistants Events API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:
- name: Events
  description: Events
  externalDocs:
    description: Events Documentation
    url: https://developer.genesys.cloud/api/rest/v2/events/
paths:
  /api/v2/events/conversations:
    post:
      tags:
      - Events
      summary: Publish Conversation Batch Events
      description: ''
      operationId: postEventsConversations
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BatchEventResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            zero.events.submitted: A minimum of 1 event must be submitted
            max.batch.size.surpassed: Max allowed event count per request has been surpassed. Max batch size is 100
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - conversations
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - conversation:conversation:inject
      x-purecloud-method-name: postEventsConversations
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BatchConversationEventRequest'
        description: batchRequest
        required: true
  /api/v2/events/users/routingstatus:
    post:
      tags:
      - Events
      summary: Publish Agent Routing Status Batch Events
      description: ''
      operationId: postEventsUsersRoutingstatus
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BatchEventResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            zero.events.submitted: A minimum of 1 event must be submitted
            max.batch.size.surpassed: Max allowed event count per request has been surpassed. Max batch size is 100
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - routing
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - routing:routingstatus:inject
      x-purecloud-method-name: postEventsUsersRoutingstatus
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BatchUserRoutingStatusEventRequest'
        description: batchRequest
        required: true
  /api/v2/events/users/presence:
    post:
      tags:
      - Events
      summary: Publish User Presence Status Batch Events
      description: ''
      operationId: postEventsUsersPresence
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BatchEventResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            zero.events.submitted: A minimum of 1 event must be submitted
            max.batch.size.surpassed: Max allowed event count per request has been surpassed. Max batch size is 100
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - presence
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - presence:userPresence:inject
      x-purecloud-method-name: postEventsUsersPresence
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BatchUserPresenceEventRequest'
        description: batchRequest
        required: true
components:
  schemas:
    IvrEstablishedEvent:
      type: object
      required:
      - communicationId
      - conversationId
      - eventDateTime
      - eventId
      - initialConfiguration
      - sourceConfiguration
      properties:
        eventId:
          type: string
          description: A unique (V4 UUID) eventId for this event
        eventDateTime:
          type: string
          format: date-time
          description: 'A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
        conversationId:
          type: string
          description: A unique Id (V4 UUID) identifying this conversation
        communicationId:
          type: string
          description: A unique Id (V4 UUID) identifying this communication
        ivrPhoneNumber:
          type: string
          description: The phone number for this IVR, if any is known
        ivrName:
          type: string
          description: A displayable name for this IVR, if any is known.
        ani:
          type: string
          description: The automatic number identification if it is available for this conversation.
        dnis:
          type: string
          description: The dialed number identification if it is available for this conversation.
        initialConfiguration:
          description: Metadata about this communication.
          $ref: '#/components/schemas/InitialConfiguration'
        sourceConfiguration:
          description: Metadata about the source of this communication's interaction.
          $ref: '#/components/schemas/SourceConfiguration'
    EmailBeginTransmittingEvent:
      type: object
      required:
      - communicationId
      - conversationId
      - eventDateTime
      - eventId
      properties:
        eventId:
          type: string
          description: A unique (V4 UUID) eventId for this event
        eventDateTime:
          type: string
          format: date-time
          description: 'A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
        conversationId:
          type: string
          description: A unique Id (V4 UUID) identifying this conversation
        communicationId:
          type: string
          description: A unique Id (V4 UUID) identifying this communication.
    EmailExternalEstablishedEvent:
      type: object
      required:
      - communicationId
      - conversationId
      - eventDateTime
      - eventId
      - initialConfiguration
      - sourceConfiguration
      properties:
        eventId:
          type: string
          description: A unique (V4 UUID) eventId for this event
        eventDateTime:
          type: string
          format: date-time
          description: 'A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
        conversationId:
          type: string
          description: A unique Id (V4 UUID) identifying this conversation
        communicationId:
          type: string
          description: A unique Id (V4 UUID) identifying this communication.
        displayName:
          type: string
          description: A name for the participant if it is available for this conversation.
        includeMessage:
          type: boolean
          description: Indicates that established communication has an initial email. If true, the initial messagesSent value will be initialized to 1.
        initialConfiguration:
          description: Metadata about this communication.
          $ref: '#/components/schemas/EmailInitialConfiguration'
        sourceConfiguration:
          description: Metadata about the source of this communication's interaction.
          $ref: '#/components/schemas/SourceConfiguration'
    EmailCommunicationDispositionAppliedEvent:
      type: object
      required:
      - communicationId
      - conversationId
      - eventDateTime
      - eventId
      properties:
        eventId:
          type: string
          description: A unique (V4 UUID) eventId for this event
        eventDateTime:
          type: string
          format: date-time
          description: 'A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
        conversationId:
          type: string
          description: A unique Id (V4 UUID) identifying this conversation
        communicationId:
          type: string
          description: A unique Id (V4 UUID) identifying this communication
        code:
          type: string
          description: The wrapup-code (V4 UUID) used to disposition this interaction. If this value is not provided the disposition is considered skipped.
        notes:
          type: string
          description: Text entered by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped.
        tags:
          type: array
          description: The list of tags selected by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped.
          items:
            type: string
    ExternalEstablishedEvent:
      type: object
      required:
      - communicationId
      - conversationId
      - eventDateTime
      - eventId
      - initialConfiguration
      - sourceConfiguration
      properties:
        eventId:
          type: string
          description: A unique (V4 UUID) eventId for this event
        eventDateTime:
          type: string
          format: date-time
          description: 'A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
        conversationId:
          type: string
          description: A unique Id (V4 UUID) identifying this conversation
        communicationId:
          type: string
          description: A unique Id (V4 UUID) identifying this communication
        ani:
          type: string
          description: The automatic number identification if it is available for this conversation.
        aniName:
          type: string
          description: The automatic number identification name if it is available for this conversation.
        dnis:
          type: string
          description: The dialed number identification if it is available for this conversation.
        dnisName:
          type: string
          description: The dialed number identification name if it is available for this conversation.
        initialConfiguration:
          description: Metadata about this communication.
          $ref: '#/components/schemas/InitialConfiguration'
        sourceConfiguration:
          description: Metadata about the source of this communication's interaction.
          $ref: '#/components/schemas/SourceConfiguration'
    AudioUpdatedEvent:
      type: object
      required:
      - audioState
      - communicationId
      - conversationId
      - eventDateTime
      - eventId
      properties:
        eventId:
          type: string
          description: A unique (V4 UUID) eventId for this event
        eventDateTime:
          type: string
          format: date-time
          description: 'A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
        conversationId:
          type: string
          description: A unique Id (V4 UUID) identifying this conversation
        communicationId:
          type: string
          description: A unique Id (V4 UUID) identifying this communication
        audioState:
          description: The updated audioState for the target communication.
          $ref: '#/components/schemas/AudioState'
    BatchUserRoutingStatusEventRequest:
      type: object
      properties:
        userRoutingStatusEvents:
          type: array
          description: UserRoutingStatus events for this batch
          items:
            $ref: '#/components/schemas/UserRoutingStatusEvent'
      description: A maximum of 100 events are allowed per request
    EmailUserEstablishedEvent:
      type: object
      required:
      - communicationId
      - conversationId
      - eventDateTime
      - eventId
      - initialConfiguration
      - sourceConfiguration
      - userId
      properties:
        eventId:
          type: string
          description: A unique (V4 UUID) eventId for this event
        eventDateTime:
          type: string
          format: date-time
          description: 'A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z'
        conversationId:
          type: string
          description: A unique Id (V4 UUID) identifying this conversation
        communicationId:
          type: string
          description: A unique Id (V4 UUID) identifying this communication.
        userId:
          type: string
          description: A unique Id (V4 UUID) identifying the user this communication belongs to.
        queueId:
          type: string
          description: A unique Id (V4 UUID) identifying the queue that the use

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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-events-api-openapi.yml