Genesys

Genesys Coaching API

Schedule and manage coaching appointments

GitHub OpenAPI
Business capability
Learning & Development Management BC-300.40

Operations 21

GET /api/v2/coaching/appointments/{appointmentId}/annotations/{annotationId} Retrieve an annotation #
DELETE /api/v2/coaching/appointments/{appointmentId}/annotations/{annotationId} Delete an existing annotation #
PATCH /api/v2/coaching/appointments/{appointmentId}/annotations/{annotationId} Update an existing annotation #
GET /api/v2/coaching/appointments/{appointmentId}/annotations Get a list of annotations #
POST /api/v2/coaching/appointments/{appointmentId}/annotations Create a new annotation #
GET /api/v2/coaching/appointments/{appointmentId} Retrieve an appointment #
DELETE /api/v2/coaching/appointments/{appointmentId} Delete an existing appointment #
PATCH /api/v2/coaching/appointments/{appointmentId} Update an existing appointment #
POST /api/v2/coaching/appointments/{appointmentId}/conversations Add a conversation to an appointment #
PATCH /api/v2/coaching/appointments/{appointmentId}/status Update the status of a coaching appointment #
GET /api/v2/coaching/appointments/{appointmentId}/statuses Get the list of status changes for a coaching appointment #
POST /api/v2/coaching/appointments/aggregates/query Retrieve aggregated appointment data #
GET /api/v2/coaching/appointments Get appointments for users and optional date range #
POST /api/v2/coaching/appointments Create a new appointment #
GET /api/v2/coaching/notifications/{notificationId} Get an existing notification #
PATCH /api/v2/coaching/notifications/{notificationId} Update an existing notification #
GET /api/v2/coaching/notifications Retrieve the list of your notifications #
POST /api/v2/coaching/scheduleslots/query Get list of possible slots where a coaching appointment can be scheduled #
POST /api/v2/coaching/scheduleslots/jobs Start job to retrieve the slots where a coaching appointment can be scheduled #
GET /api/v2/coaching/scheduleslots/jobs/{jobId} Retrieve the status of the job for the slots where a coaching appointment can… #
GET /api/v2/coaching/appointments/me Get my appointments for a given date range #

Documentation

📖
Authentication
https://artifacts.apis.io/genesys/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://artifacts.apis.io/genesys/openapi/genesys-coaching-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://artifacts.apis.io/genesys/scopes/genesys-scopes.yml
🔗
Conventions
https://artifacts.apis.io/genesys/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://artifacts.apis.io/genesys/errors/genesys-problem-types.yml
🔗
DataModel
https://artifacts.apis.io/genesys/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://artifacts.apis.io/genesys/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-coaching-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Coaching API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://artifacts.apis.io/genesys/openapi/genesys-coaching-api-openapi.yml