Ozonetel

Ozonetel provides a unified customer experience (CX) platform that powers over 300,000 agents to handle more than 7 billion customer interactions each year across voice, messaging, email, and social channels. Trusted by 3,500+ customers, the cloud‑based solution offers omnichannel routing, AI‑driven analytics, and scalable contact‑center capabilities for enterprises worldwide.

Ozonetel publishes 9 API contracts indexed on the APIs.io network, including Agent API, AHT API, Campaign API, and 6 more. Tagged areas include Company, CX Platform, Cloud Communications, Contact Center, and API.

The Ozonetel catalog on APIs.io includes 1 Spectral governance ruleset.

Ozonetel’s developer surface includes support, engineering blog, documentation, authentication, and 14 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

34.3/100 thin Agent 28/100 agent aware Full breakdown ↓
scored 2026-10-31 · rubric v0.25.0 · Show this score on your site →

93 published contracts

CompanyCX PlatformCloud Communications Contact CenterAPI

Kin Score

Kin Score How this is scored →
scored 2026-10-31 · rubric v0.25.0

Composite quality — 34.3/100 · thin

Contract Quality 9.1 / 21

Developer Ergonomics 4.9 / 17

Access Clarity 4.9 / 17

Operational Transparency 1.7 / 11

Contract Governance 2.2 / 10

Discoverability 4.6 / 9

Regulatory Posture 4.4 / 15

Agent readiness — 28/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 4 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Delegated User Identity +6 pts — a served discovery document listing authorization_code in grant_types_supported (served), else an oauth2 authorizationCode flow or openIdConnect declared in an OpenAPI (documented)
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document

7 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 42.6 — up to +14.4 composite points
Developer Ergonomics scores 28.6 — up to +14.3 composite points
Access Clarity scores 28.9 — up to +14.2 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/ozonetel/apis.yml: open an issue on github.com/api-evangelist/ozonetel to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Ozonetel Agent API

The Agent API from Ozonetel — 3 operation(s) for agent.

Ozonetel AHT API

The AHT API from Ozonetel — 1 operation(s) for aht.

Ozonetel Campaign API

The Campaign API from Ozonetel — 4 operation(s) for campaign.

Ozonetel Campaign Reports API

The Campaign Reports API from Ozonetel — 1 operation(s) for campaign reports.

Ozonetel Chat Campaign API

The Chat Campaign API from Ozonetel — 1 operation(s) for chat campaign.

Ozonetel Default API

The default API from Ozonetel — 36 operation(s) for default.

Ozonetel Disposition API

The Disposition API from Ozonetel — 1 operation(s) for disposition.

Ozonetel Reports API

The Reports API from Ozonetel — 1 operation(s) for reports.

Ozonetel SMS API

The SMS API from Ozonetel — 1 operation(s) for sms.

Scroll for all 9

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Ozonetel API Rules

9 rules · 7 errors 1 warnings 1 info

SPECTRAL

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Ozonetel Authentication

http · 2 schemes

SECURITY

Ozonetel Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Ozonetel Agentic Access

97 operations · 69 acting · 16 human-in-the-loop

97 operations · 69 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

LLMsTxt

LLMsTxt

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Spectral

Vocabulary

ErrorCatalog

Conformance

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

Support

Support

StatusPage

StatusPage

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Blog

Blog

Website

Website

Other 2

Properties that don't map to a standard resource type

Vendors

Vendors

Hosts

Hosts

Source (apis.yml)

aid: ozonetel
name: Ozonetel
image: https://ozonetel.com/wp-content/uploads/2025/05/Picture8.png
description: Ozonetel provides a unified customer experience (CX) platform that powers over 300,000 agents to handle more
  than 7 billion customer interactions each year across voice, messaging, email, and social channels. Trusted by 3,500+ customers,
  the cloud‑based solution offers omnichannel routing, AI‑driven analytics, and scalable contact‑center capabilities for enterprises
  worldwide.
url: https://artifacts.apis.io/ozonetel/apis.yml
x-type: company
x-source: harvest:new-submission
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-28 (modular-v1; was harvest)
specificationVersion: '0.20'
created: '2026-10-28'
modified: '2026-10-28'
tags:
- Company
- CX Platform
- Cloud Communications
- Contact Center
- API
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Vendors
  url: vendors/ozonetel-vendors.yml
- type: AgenticAccess
  url: agentic-access/ozonetel-agentic-access.yml
- type: Spectral
  url: rules/ozonetel-rules.yml
- type: Vocabulary
  url: vocabulary/ozonetel-vocabulary.yml
- type: ErrorCatalog
  url: errors/ozonetel-problem-types.yml
- type: Conformance
  url: conformance/ozonetel-conformance.yml
- type: LLMsTxt
  url: llms/ozonetel-llms.txt
- type: Hosts
  url: hosts/ozonetel-hosts.yml
- type: TrustCenter
  url: https://ozonetel.com/trust/
- type: TermsOfService
  url: https://ozonetel.com/terms-conditions/
- type: Support
  url: https://ozonetel.com/support/
- type: StatusPage
  url: https://status.ozonetel.com/
- type: PrivacyPolicy
  url: https://ozonetel.com/privacy-policy
- type: Blog
  url: https://ozonetel.com/blog/
- type: Documentation
  url: https://dev.ozonetel.com/
- type: Authentication
  url: authentication/ozonetel-authentication.yml
- type: DomainSecurity
  url: security/ozonetel-domain-security.yml
- type: Website
  url: https://ozonetel.com/
apis:
- aid: ozonetel:ozonetel-agent-api
  name: Ozonetel Agent API
  description: The Agent API from Ozonetel — 3 operation(s) for agent.
  tags:
  - Agent
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-agent-api-openapi.yml
- aid: ozonetel:ozonetel-aht-api
  name: Ozonetel AHT API
  description: The AHT API from Ozonetel — 1 operation(s) for aht.
  tags:
  - AHT
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-aht-api-openapi.yml
- aid: ozonetel:ozonetel-campaign-api
  name: Ozonetel Campaign API
  description: The Campaign API from Ozonetel — 4 operation(s) for campaign.
  tags:
  - Campaign
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-campaign-api-openapi.yml
- aid: ozonetel:ozonetel-campaign-reports-api
  name: Ozonetel Campaign Reports API
  description: The Campaign Reports API from Ozonetel — 1 operation(s) for campaign reports.
  tags:
  - Campaign Reports
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-campaign-reports-api-openapi.yml
- aid: ozonetel:ozonetel-chat-campaign-api
  name: Ozonetel Chat Campaign API
  description: The Chat Campaign API from Ozonetel — 1 operation(s) for chat campaign.
  tags:
  - Chat Campaign
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-chat-campaign-api-openapi.yml
- aid: ozonetel:ozonetel-default-api
  name: Ozonetel Default API
  description: The default API from Ozonetel — 36 operation(s) for default.
  tags:
  - default
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-default-api-openapi.yml
- aid: ozonetel:ozonetel-disposition-api
  name: Ozonetel Disposition API
  description: The Disposition API from Ozonetel — 1 operation(s) for disposition.
  tags:
  - Disposition
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-disposition-api-openapi.yml
- aid: ozonetel:ozonetel-reports-api
  name: Ozonetel Reports API
  description: The Reports API from Ozonetel — 1 operation(s) for reports.
  tags:
  - Reports
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-reports-api-openapi.yml
- aid: ozonetel:ozonetel-sms-api
  name: Ozonetel SMS API
  description: The SMS API from Ozonetel — 1 operation(s) for sms.
  baseURL: https://smsapi1.ozonetel.com/
  tags:
  - SMS
  properties:
  - type: OpenAPI
    url: openapi/ozonetel-sms-api-openapi.yml
x-submission-probe: 200, 2026-10-26
x-coverage:
  state: unreadable
  reason: no-machine-readable-spec
  detail: Provider documentation does not expose a machine‑readable OpenAPI/GraphQL/AsyncAPI spec.
  evidence:
  - url: https://docs.ozonetel.com
    status: 200
  checked: '2026-10-28'
x-enrichment:
  date: '2026-10-28'
  status: enriched
  artifacts_added: 201
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

Ozonetel API — frequently asked questions

Does Ozonetel have an API?

Yes. APIs.io lists 9 APIs from Ozonetel, including Ozonetel Agent API, Ozonetel AHT API and Ozonetel Campaign API, and 6 more.

Is there an OpenAPI specification for the Ozonetel API?

Yes. APIs.io indexes 9 OpenAPI specifications for Ozonetel, each linked for download from this page.

How do I authenticate with the Ozonetel API?

Ozonetel uses bearer-token authentication (http · 2 schemes). The details are profiled on APIs.io as Ozonetel Authentication.

Is the Ozonetel API ready for AI agents?

Ozonetel has a Kin Score of 34.3 out of 100 (thin) and an Agent Readiness score of 27.5 (agent-aware), scored by API Evangelist on 2026-10-31.

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