Ozonetel Reports API
The Reports API from Ozonetel — 1 operation(s) for reports.
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OpenAPI Specification
openapi: 3.2.0
info:
title: Agent State Summary (Basic Auth) Reports API
version: 1.0.0
description: Fetches agent state summary reports for specified agents, date range, and modes using basic authentication.
servers:
- url: https://{domainname}/
description: The production API server
variables:
username:
default: in1-ccaas-api.ozonetel.com
tags:
- name: Reports
paths:
/ca_reports/summaryReport:
post:
tags:
- Reports
summary: Get Agent State Summary
description: This API provides a summary report of agent states for given filters.
requestBody:
required: true
content:
application/json:
schema:
type: object
properties:
fromDate:
type: string
description: Start datetime in `YYYY-MM-DD HH:MM:SS` format.
example: '2024-11-28 13:00:00'
toDate:
type: string
description: End datetime in `YYYY-MM-DD HH:MM:SS` format.
example: '2024-11-28 13:59:59'
userName:
type: string
description: CloudAgent account username.
example: xxxxx
agentId:
type: string
description: Comma-separated list of Agent IDs to filter.
example: Agent1,Agent2
modeType:
type: string
description: Comma-separated list of call modes (`inbound`, `manual`, `progressive`, etc.).
example: inbound,manual,progressive
required:
- fromDate
- toDate
- userName
parameters:
- name: apiKey
in: header
required: true
schema:
type: string
description: Available in CloudAgent admin login.
example: xxxxxx
- name: Content-Type
in: header
required: true
schema:
type: string
description: Should be `application/json`
example: application/json
responses:
'200':
description: Successful response
content:
application/json:
example:
status: success
data:
- agentId: Agent1
loginTime: '2024-11-28 13:01:00'
logoutTime: '2024-11-28 13:50:00'
readyDuration: 00:20:00
talkDuration: 00:15:00
operationId: postCaReportsSummaryReport
x-operation-id-source: derived
x-provenance:
method: searched
source: https://docs.ozonetel.com/reference
harvested: '2026-10-28'
tool: harvest-readme-openapi.py
note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored.
assembled_from:
- https://docs.ozonetel.com/reference/post_ca-reports-summaryreport-1.md
merge:
pages: 1
deduped: 0
conflicts_kept_first: 0