Ozonetel

Ozonetel AHT API

The AHT API from Ozonetel — 1 operation(s) for aht.

Documentation GitHub OpenAPI

Operations 1

GET /ca_apis/aht Average Handling Time (Basic authentication) #

Specifications

⚙

OpenAPI

https://artifacts.apis.io/ozonetel/openapi/ozonetel-aht-api-openapi.yml

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Average Handling Time (Basic authentication) AHT API
  version: 1.0.0
  description: This API returns Average Handling Time (AHT) details for agents or campaigns using basic authentication.
servers:
- url: https://{domainname}/
  description: The production API server
  variables:
    domainname:
      default: in1-ccaas-api.ozonetel.com
tags:
- name: AHT
paths:
  /ca_apis/aht:
    get:
      tags:
      - AHT
      summary: Average Handling Time (Basic authentication)
      description: Returns AHT metrics for a given agent ID or a for a campaign.
      parameters:
      - name: apiKey
        in: header
        required: true
        schema:
          type: string
        description: Available in CloudAgent admin login
        example: xxxx
      - name: Content-Type
        in: header
        required: true
        schema:
          type: string
        example: application/json
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                userName:
                  type: string
                  description: CloudAgent account name
                  example: xxxx
                campaignName:
                  type: string
                  description: To get AHT for a specific campaign
                  example: xxxx
                agentId:
                  type: string
                  description: To get AHT for a specific agent
                  example: xxxx
              required:
              - userName
      responses:
        '200':
          description: AHT details retrieved successfully
          content:
            application/json:
              example:
                status: success
                averageHandlingTime: 00:02:45
      operationId: getCaApisAht
      x-operation-id-source: derived
x-provenance:
  method: searched
  source: https://docs.ozonetel.com/reference
  harvested: '2026-10-28'
  tool: harvest-readme-openapi.py
  note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored.
  assembled_from:
  - https://docs.ozonetel.com/reference/get_ca-apis-aht.md
  merge:
    pages: 1
    deduped: 0
    conflicts_kept_first: 0