Regal

Regal is a New York City-based AI Agent Platform purpose-built for contact center operations. The Regal platform lets enterprises design, test, deploy, monitor, and continuously improve AI Phone Agents, SMS Agents, Chat Agents, and WebRTC Voice Agents for inbound and outbound use cases including sales, customer support, scheduling, collections, and lead qualification. The product surface includes an Agent Builder (no-code prompts, actions, knowledge base, variants, languages, LLM models), a Sales Dialer, Journey Builder for orchestrating multi-channel customer experiences, Conversation Intelligence for QA and analytics, and a Copilot that automates agent design. Regal exposes a public REST API spanning a Custom Events ingest endpoint (events.regalvoice.com/events) for contact and event ingestion plus a v1 management API (api.regal.ai/v1) covering Branded Phone Numbers, Business Profiles, Active Phone Numbers, Campaigns, Dispositions, and outbound SMS message sending. The platform also publishes 40+ reporting webhook event types covering calls, SMS, MMS, email, voicemail, agent activity, contacts, and journey state, plus a Custom Actions framework that lets voice agents call out to customer-owned HTTP endpoints during conversations. Regal integrates natively with Segment, mParticle, HubSpot, Salesforce, Zendesk, Kustomer, Klaviyo, Braze, Marketo, Customer.io, Iterable, Microsoft Dynamics 365, Zoho, Hightouch, Cal.com, Calendly, Snowflake, S3, Slack, Microsoft Teams, Five9, Talkdesk, and 8x8.

5 APIs 16 Features

AIAI AgentsVoice AIContact CenterOutbound CallingInbound CallingPhone AgentsSMSChatWebRTCConversation IntelligenceJourney OrchestrationBranded Caller IDCCaaSCPaaSSales DialerCustomer Engagement

APIs

Regal Events API

The Regal Events API is a single high-throughput ingest endpoint (POST https://events.regalvoice.com/events) that creates or updates a contact and records a custom event on the ...

Regal Branded Phone Numbers API

The Branded Phone Numbers API at api.regal.ai/v1/brandedPhoneNumbers lets you register, update, and remove branded caller ID and spam remediation entries on a per-carrier, per-f...

Regal Management API

The Management API exposes read-only listing endpoints over api.regal.ai/v1 covering Business Profiles (used to drive branded caller ID), Active Phone Numbers in your tenant, Ou...

Regal Messages API

The Messages API at POST https://api.regal.ai/v1/messages/send delivers outbound SMS messages tied to a Regal SMS campaign. The body requires a to recipient object, a channel va...

Regal Reporting Webhooks

Regal publishes 40+ reporting webhook event types covering agent activity, call lifecycle (placed, completed, IVR triggered, wrapup), call recording and transcript availability,...

Collections

Regal Branded Phone Numbers API

OPEN

Regal Events API

OPEN

Regal Management API

OPEN

Regal Messages API

OPEN

Pricing Plans

Regal Ai Plans Pricing

1 plans

PLANS

Rate Limits

Regal Ai Rate Limits

0 limits

RATE LIMITS

FinOps

Regal Ai Finops

FINOPS

Features

AI Phone Agents for 24/7 inbound and outbound voice with sub-second latency and 30+ languages

SMS, Chat, and WebRTC AI Agents sharing the same prompt, knowledge base, and action library

No-code Agent Builder with prompts, dynamic variables, actions, action sequences, branching, and agent variants

Custom Actions framework that lets voice agents POST structured payloads to customer HTTP endpoints and branch on the response

Journey Builder for multi-channel customer journeys including triggered outbound calls gated by TCPA opt-in flags

Conversation Intelligence with AI call analysis, custom AI analysis and reporting, coverage gap dashboard, and cross-transcript search

Sales Dialer with batch dialing, outbound routing, branded caller ID, spam remediation, and iOS call screening handling

Copilot for AI-assisted agent design and tuning

Single Custom Events ingestion endpoint (events.regalvoice.com/events) with userId/phone/email identity resolution at 300 RPS

v1 Management API for Business Profiles, Active Phone Numbers, Campaigns, Dispositions, Branded Phone Numbers, and SMS sending

40+ reporting webhook event types covering calls, SMS, MMS, email, voicemail, contact lifecycle, scheduling, and custom tasks

Native data integrations with Segment, mParticle, HubSpot, Salesforce, Zendesk, Kustomer, Klaviyo, Braze, Marketo, Customer.io, Iterable, Microsoft Dynamics 365, Zoho, Hightouch, Cal.com, Calendly, Snowflake Data Share, Amazon S3, Slack, Microsoft Teams, SendGrid, Zapier

CCaaS integrations with 8x8, Five9, and Talkdesk

Embeddable iframe for Salesforce, Kustomer, Retool, and Chrome Extension

SSO via Google, Okta, and Azure; SCIM via Okta

SOC 2, HIPAA, GDPR, CCPA, and DPA compliance with no customer data used for LLM training

Sources

opencollection: 1.0.0
info:
  name: Regal Messages API
  version: '1.0'
request:
  auth:
    type: apikey
    key: Authorization
    value: '{{Authorization}}'
    placement: header
items:
- info:
    name: Messages
    type: folder
  items:
  - info:
      name: Send Message
      type: http
    http:
      method: POST
      url: https://api.regal.ai/v1/messages/send
      body:
        type: json
        data: '{}'
    docs: Queue an outbound SMS message for delivery.
bundled: true

Regal

APIs

Regal Events API

Regal Branded Phone Numbers API

Regal Management API

Regal Messages API

Regal Reporting Webhooks

Collections

Regal Branded Phone Numbers API

Regal Events API

Regal Management API

Regal Messages API

Pricing Plans

Regal Ai Plans Pricing

Rate Limits

Regal Ai Rate Limits

FinOps

Regal Ai Finops

Features

Event Specifications

Regal Reporting Webhooks

Semantic Vocabularies

Regal Ai Context

API Governance Rules

Regal API Rules

JSON Structure

Regal Contact Structure

Regal Event Structure

Example Payloads

Regal Call Completed Webhook Example

Regal List Campaigns Example

Regal Post Branded Phone Number Example

Regal Post Custom Event Example

Regal Send Message Example

Resources

Sources