Regal · Example Payload

Regal Call Completed Webhook Example

AIAI AgentsVoice AIContact CenterOutbound CallingInbound CallingPhone AgentsSMSChatWebRTCConversation IntelligenceJourney OrchestrationBranded Caller IDCCaaSCPaaSSales DialerCustomer Engagement

Regal Call Completed Webhook Example is an example object payload from Regal, with 7 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

userIdtraitsnameeventIdpropertiesoriginalTimestampeventSource

Example Payload

Raw ↑ 
{
  "userId": "12345",
  "traits": {
    "phones": [{ "phoneNumber": "+15551234567" }]
  },
  "name": "call.completed",
  "eventId": "evt_01HZX0000000001",
  "properties": {
    "call_id": "call_01HZX0000000001",
    "task_id": "task_01HZX0000000001",
    "channel": "voice",
    "direction": "OUTBOUND",
    "disposition": "answered_human",
    "campaign_id": "12345",
    "campaign_friendly_id": "support-callback-2026",
    "campaign_name": "Support Callback 2026",
    "journey_uuid": "journey_01HZX0000000001",
    "journey_name": "Post-Purchase Survey",
    "started_at": "2026-05-24T15:00:00Z",
    "ended_at": "2026-05-24T15:04:32Z",
    "talk_time": 272,
    "wrapup_time": 8,
    "contact_phone": "+15551234567",
    "contact_email": "jane.doe@example.com",
    "agent_id": "ai_agent_01",
    "agent_email": "ai-agent@regal.ai",
    "notes": "Customer confirmed satisfaction with order #A-9876.",
    "objections": []
  },
  "originalTimestamp": "2026-05-24T15:04:32Z",
  "eventSource": "Regal Voice"
}