Five9

aid: five9
name: Five9
description: Five9 is a leading cloud contact center (CCaaS) platform providing inbound, outbound, blended, and omnichannel
  customer engagement with intelligent virtual agents, workforce optimization, agent assist, and analytics. Five9 exposes
  multiple developer APIs including REST APIs for configuration and reporting, SOAP-based Configuration and Statistics Web
  Services, the Agent and Supervisor REST APIs (app.five9.com/appsvcs), and Voicestream/event APIs, with authentication via
  session login and API user credentials.
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Contact Center
- CCaaS
- Cloud Telephony
- Customer Engagement
- Omnichannel
- Workforce Optimization
- Virtual Agents
url: https://raw.githubusercontent.com/api-evangelist/five9/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.19'
apis:
- aid: five9:agent-supervisor-rest-api
  name: Five9 Agent and Supervisor REST API
  description: REST API used by agent and supervisor applications to log in, manage state, handle interactions, and access
    supervisor monitoring features on the Five9 cloud contact center platform. Authenticated via session login at /appsvcs/rs/svc/auth/login
    with API-enabled user credentials.
  humanURL: https://www.five9.com/development
  baseURL: https://app.five9.com/appsvcs/rs/svc
  tags:
  - Contact Center
  - Agents
  - Supervisors
  - Interactions
  properties:
  - type: Documentation
    url: https://documentation.five9.com
  - type: DeveloperPortal
    url: https://www.five9.com/development
  - type: Enabling REST API Access
    url: https://documentation.five9.com/bundle/basic-admin/page/basic-admin/domain-settings/enabling-access-to-the-rest-api.htm
- aid: five9:configuration-web-services
  name: Five9 Configuration Web Services
  description: SOAP-based Web Services API for configuring and administering the Five9 contact center, including campaigns,
    skills, users, dispositions, lists, and dialer settings.
  humanURL: https://documentation.five9.com/bundle/technical-reqs/page/technical-reqs/agent-integrations/cloud-API-web-services.htm
  baseURL: https://api.five9.com/wsadmin
  tags:
  - Contact Center
  - Administration
  - Configuration
  - SOAP
  properties:
  - type: Documentation
    url: https://documentation.five9.com/bundle/technical-reqs/page/technical-reqs/agent-integrations/cloud-API-web-services.htm
common:
- type: LinkedIn
  url: https://www.linkedin.com/company/five9
- type: Website
  url: https://www.five9.com
- type: Documentation
  url: https://documentation.five9.com
- type: DeveloperPortal
  url: https://www.five9.com/development
- type: Pricing
  url: https://www.five9.com/products/pricing
- type: Signup
  url: https://www.five9.com/products/free-trial
- type: GitHub
  url: https://github.com/Five9DeveloperProgram
- type: Support
  url: https://www.five9.com/support
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com