Supportlogic

SupportLogic is an enterprise AI infrastructure company for customer experience and support operations. Its Service Experience Data Cloud normalizes support data across cases, chat, and voice and enriches it with AI-driven sentiment and predictive signals, while ambient AI agents predict and prevent escalations, detect sentiment, automate case routing, draft replies and knowledge-base articles, and coach support teams. SupportLogic layers on top of existing ticketing/CRM stacks (Salesforce, Zendesk, Freshdesk, ServiceNow, Jira) and exposes its intelligence to AI clients through a first-party hosted MCP server that works with Claude, ChatGPT, and enterprise applications. Surfaced as a portfolio company of General Catalyst and Sierra Ventures and enriched by the API Evangelist pipeline.

Supportlogic is profiled on the APIs.io network. Tagged areas include Company, Customer Service, Customer Experience, Artificial Intelligence, and Service Experience.

Supportlogic’s developer surface includes documentation, support, engineering blog, pricing, authentication, and 12 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

33.2/100 thin ▬ flat Agent 3/100 human only Front door AI 6/6 dominant Heartbeat 62/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessPaid

0 APIs 1 MCP Servers

Company Customer Service Customer Experience Artificial IntelligenceService ExperienceSentiment AnalysisEscalation ManagementMCP Software-as-a-Service

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 33.2/100 · thin

Contract Quality 0.0 / 21

Developer Ergonomics 4.9 / 17

Access Clarity 13.4 / 17

Operational Transparency 1.2 / 11

Contract Governance 1.9 / 10

Discoverability 4.7 / 9

Regulatory Posture 4.9 / 15

Agent readiness — 3/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0

12 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Developer Ergonomics scores 28.6 — up to +14.3 composite points
Operational Transparency scores 10.5 — up to +11.6 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/supportlogic/apis.yml: open an issue on github.com/api-evangelist/supportlogic to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Model Context Protocol (MCP)

tagged — the provider's own APIs.json carries the standard as a tag; implementation not verified

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Supportlogic MCP Server

Remote MCP server at mcp.supportlogic.com over HTTP; 16 tools listed.

MCP SERVER

Supportlogic API pricing

Prices published by Supportlogic, read 2026-10-07 from www.supportlogic.com/pricing/.

Plan	Price
Elevate SX	Contact for Pricing
Core SX	Contact for Pricing
Resolve SX	Contact for Pricing
Starting price	Pricing starts at $4,000 per month (requires a pre-paid, annual contract) Includes: starting at 2.5 million credits, up to 100 million

Plan details, limits and sources →

Pricing Plans 1

Published pricing tiers and plan structures.

Supportlogic Plans Pricing

4 plans

PLANS

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Supportlogic Authentication

http · 1 scheme

SECURITY

Supportlogic Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Supportlogic Vulnerability Disclosure

Hackerone · contact published

SECURITY

Supportlogic Trust Center

SOC 2 Type 2, ISO 27001, HIPAA, GDPR, CCPA, FIPS 140-2

SECURITY

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

LLMsTxt

LLMsTxt

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Conformance

Conformance

Access & Security 6

Authentication, authorization, and security posture

Authentication

Authentication

Compliance

Compliance

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

Security

Security

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

PrivacyPolicy

TermsOfService

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: supportlogic
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Paid
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/supportlogic.png
name: Supportlogic
description: SupportLogic is an enterprise AI infrastructure company for customer experience and support operations. Its Service
  Experience Data Cloud normalizes support data across cases, chat, and voice and enriches it with AI-driven sentiment and
  predictive signals, while ambient AI agents predict and prevent escalations, detect sentiment, automate case routing, draft
  replies and knowledge-base articles, and coach support teams. SupportLogic layers on top of existing ticketing/CRM stacks
  (Salesforce, Zendesk, Freshdesk, ServiceNow, Jira) and exposes its intelligence to AI clients through a first-party hosted
  MCP server that works with Claude, ChatGPT, and enterprise applications. Surfaced as a portfolio company of General Catalyst
  and Sierra Ventures and enriched by the API Evangelist pipeline.
url: https://raw.githubusercontent.com/api-evangelist/supportlogic/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- general-catalyst
- sierra-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Customer Service
- Customer Experience
- Artificial Intelligence
- Service Experience
- Sentiment Analysis
- Escalation Management
- MCP
- Software-as-a-Service
tags_raw:
- Company
- Customer Support
- Customer Experience
- Artificial Intelligence
- Service Experience
- Sentiment Analysis
- Escalation Management
- MCP
- SaaS
- Customer-Support
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/supportlogic-plans-pricing.yml
- type: Website
  url: https://www.supportlogic.com/
- type: Documentation
  url: https://www.supportlogic.com/resources/techguides/
- type: Support
  url: https://support.supportlogic.com/support/home
- type: Blog
  url: https://www.supportlogic.com/resources/blog/
- type: Pricing
  url: https://www.supportlogic.com/pricing/
- type: PrivacyPolicy
  url: https://www.supportlogic.com/privacy-policy/
- type: TermsOfService
  url: https://www.supportlogic.com/master-service-agreement/
- type: MCPServer
  url: mcp/supportlogic-mcp.yml
- type: Authentication
  url: authentication/supportlogic-authentication.yml
- type: Conformance
  url: conformance/supportlogic-conformance.yml
- type: Compliance
  url: https://www.supportlogic.com/security/
- type: TrustCenter
  url: security/supportlogic-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/supportlogic-vulnerability-disclosure.yml
- type: Security
  url: https://www.supportlogic.com/security/
- type: DomainSecurity
  url: security/supportlogic-domain-security.yml
- type: LLMsTxt
  url: llms/supportlogic-llms.txt
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 7
  pass: local-v1

Supportlogic API — frequently asked questions

How do I authenticate with the Supportlogic API?

Supportlogic uses bearer-token authentication (http · 1 scheme). The details are profiled on APIs.io as Supportlogic Authentication.

How much does the Supportlogic API cost?

Supportlogic publishes its prices; its Starting price plan is Pricing starts at $4,000 per month (requires a pre-paid, annual contract) as of 2026-10-07. APIs.io lists 4 pricing plans for Supportlogic, with each plan's price, limits and inclusions under Pricing on this page.

Does Supportlogic have an MCP server?

Yes. APIs.io lists 1 MCP server for Supportlogic: Remote MCP server at mcp.supportlogic.com over HTTP; 16 tools listed.

Is the Supportlogic API ready for AI agents?

Supportlogic has a Kin Score of 33.2 out of 100 (thin) and an Agent Readiness score of 2.5 (human-only), scored by API Evangelist on 2026-11-06.

Work with this as data

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Tools for providers

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apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
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find_cohortsEvery scored population of providers in the catalog.

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