Nicereply

Nicereply is a customer satisfaction and NPS survey platform providing a REST API for managing surveys, accessing ratings and comments, tracking CSAT, CES, and NPS scores, and integrating with helpdesks such as Zendesk, Front, and Helpscout.

Nicereply is listed with 1 API on the APIs.io network. Tagged areas include Customer Satisfaction, CSAT, CES, NPS, and Surveys.

Nicereply’s developer surface includes documentation, engineering blog, pricing, and 9 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

14.0/100 emerging ▼ -5.6 Agent 1/100 human only Front door AI 1/6 silent saas Full breakdown ↓
scored 2026-10-17 · rubric v0.24.0

AccessPaid

1 API

Customer Satisfaction CSAT CES NPS Surveys Help Desk Customer Experience

Kin Score

Kin Score How this is scored →
scored 2026-10-17 · rubric v0.24.0

Composite quality — 14.0/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 2.0 / 17

Access Clarity 3.1 / 17

Operational Transparency 2.3 / 11

Contract Governance 0.0 / 10

Discoverability 5.6 / 9

Regulatory Posture 0.9 / 15

Agent readiness — 1/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/nicereply: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	22.2	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Nicereply API

REST API for managing customer satisfaction surveys, retrieving ratings and comments, tracking CSAT, CES, and NPS scores, and managing users, teams, and customers within the Nic...

Pricing Plans 1

Published pricing tiers and plan structures.

Nicereply Plans Pricing

5 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Nicereply Rate Limits

0 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Nicereply Finops

FINOPS

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Nicereply Domain Security

TLSv1.3 · DMARC

SECURITY

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrg

GitHubOrg

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

StatusPage

StatusPage

RateLimits

RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

Plans

Plans

FinOps

FinOps

Company 3

The organization behind the API

Website

Website

LinkedIn

Blog

Blog

Other 1

Properties that don't map to a standard resource type

Source (apis.yml)

aid: nicereply
name: Nicereply
description: Nicereply is a customer satisfaction and NPS survey platform providing a REST API for managing surveys, accessing
  ratings and comments, tracking CSAT, CES, and NPS scores, and integrating with helpdesks such as Zendesk, Front, and Helpscout.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Paid
  confidence: medium
  source:
  - plans
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/nicereply.png
url: https://raw.githubusercontent.com/api-evangelist/nicereply/refs/heads/main/apis.yml
created: '2026-06-13'
modified: '2026-06-13'
specificationVersion: '0.23'
tags:
- Customer Satisfaction
- CSAT
- CES
- NPS
- Surveys
- Help Desk
- Customer Experience
tags_raw:
- Customer Satisfaction
- CSAT
- CES
- NPS
- Surveys
- Helpdesk
- Customer Experience
apis:
- aid: nicereply:nicereply-api
  name: Nicereply API
  description: REST API for managing customer satisfaction surveys, retrieving ratings and comments, tracking CSAT, CES, and
    NPS scores, and managing users, teams, and customers within the Nicereply platform.
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://www.nicereply.com/more/developer-api
  baseURL: https://api.nicereply.com/v1/
  tags:
  - Customer Satisfaction
  - CSAT
  - CES
  - NPS
  - Surveys
  - Ratings
  properties:
  - type: Documentation
    url: https://cdn.nicereply.com/s/api/latest/
  - type: APIPolicy
    url: https://www.nicereply.com/api-policy
common:
- type: DomainSecurity
  url: security/nicereply-domain-security.yml
- type: Website
  url: https://www.nicereply.com
- type: Documentation
  url: https://cdn.nicereply.com/s/api/latest/
- type: GitHubOrg
  url: https://github.com/nicereply
- type: LinkedIn
  url: https://www.linkedin.com/company/nicereply
- type: Blog
  url: https://www.nicereply.com/blog/
- type: Pricing
  url: https://www.nicereply.com/pricing
- type: StatusPage
  url: https://stats.uptimerobot.com/M9lQEFqLDv
- type: X
  url: https://twitter.com/nice_reply
- type: Plans
  url: plans/nicereply-plans-pricing.yml
- type: RateLimits
  url: rate-limits/nicereply-rate-limits.yml
- type: FinOps
  url: finops/nicereply-finops.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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