Chatter Research

Chatter Research (now Chatter by Stingray) is a customer feedback and experience management platform built for modern retailers. It engages shoppers in AI-driven conversational text-message and QR-code surveys that deliver higher response rates and real-time feedback, then uses the Stingray-Chatter AI (trained on 7000+ retail topics) to categorize free-text replies into topics and sentiment. Role-based dashboards surface NPS/CSAT, benchmarks, topic explorers, and NPS boosters so store teams can save lost sales, drive loyalty enrollment, and generate online reviews. Founded in 2016 and acquired by Stingray, the company is a former 500 Global portfolio company. The product is a SaaS dashboard with a help center and CSV data exports; it publishes no public developer API at this time.

Chatter Research is profiled on the APIs.io network. Tagged areas include Company, Customer Feedback, Customer Experience, Surveys, and Voice of Customer.

Chatter Research’s developer surface includes documentation, support, engineering blog, signup flow, and 4 more developer resources.

🌐 Visit website 📡 Source on GitHub

15.2/100 emerging ▬ flat Agent 0/100 human only saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

0 APIs

Company Customer Feedback Customer Experience Surveys Voice of Customer Retail NPS Sentiment Analysis

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 15.2/100 · emerging

Contract Quality 0.0 / 25

Developer Ergonomics 3.3 / 20

Access Clarity 6.8 / 20

Operational Transparency 0.0 / 13

Contract Governance 0.0 / 12

Discoverability 5.0 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

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Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Chatter Research Domain Security

TLSv1.3 · DMARC

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

SignUp

SignUp

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

PrivacyPolicy

PrivacyPolicy

TermsOfService

TermsOfService

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: chatter-research
name: Chatter Research
description: Chatter Research (now Chatter by Stingray) is a customer feedback and experience management platform built for
  modern retailers. It engages shoppers in AI-driven conversational text-message and QR-code surveys that deliver higher response
  rates and real-time feedback, then uses the Stingray-Chatter AI (trained on 7000+ retail topics) to categorize free-text
  replies into topics and sentiment. Role-based dashboards surface NPS/CSAT, benchmarks, topic explorers, and NPS boosters
  so store teams can save lost sales, drive loyalty enrollment, and generate online reviews. Founded in 2016 and acquired
  by Stingray, the company is a former 500 Global portfolio company. The product is a SaaS dashboard with a help center and
  CSV data exports; it publishes no public developer API at this time.
url: https://raw.githubusercontent.com/api-evangelist/chatter-research/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://www.chatterresearch.com/wp-content/uploads/2022/08/Chatter_by_Stingray_Main_featured_image-3.webp
x-type: company
x-source: vc-portfolio
x-backed-by:
- 500-global
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Customer Feedback
- Customer Experience
- Surveys
- Voice of Customer
- Retail
- NPS
- Sentiment Analysis
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/chatter-research-domain-security.yml
- type: Website
  url: https://chatterresearch.com
- type: Documentation
  url: https://www.help.chatterresearch.com/
- type: Support
  url: https://www.chatterresearch.com/contact-us/
- type: Blog
  url: https://www.chatterresearch.com/blog/
- type: SignUp
  url: https://www.chatterresearch.com/demo/
- type: PrivacyPolicy
  url: https://www.chatterresearch.com/privacy-policy/
- type: TermsOfService
  url: https://www.chatterresearch.com/terms-of-use/
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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