PRIMIS

Primis (Primis CX) is a post-purchase customer experience platform for eCommerce retailers, headquartered in the UK and backed by 500 Global. Its products — Primis Track (branded order tracking), Primis Ship (discounted multi-carrier shipping), Primis Returns (label-less returns processing), and Primis International (cross-border logistics across 120+ carriers) — reduce "where is my order?" support volume and drive repeat purchases. Primis exposes a REST API (OpenAPI 3.0.0, 42 operations) over HTTPS with bearer-token authentication, covering retailers, orders, shipments, products, campaigns, billing, users, tracking pages, FAQs, and documents, and integrates with Shopify, BigCommerce, Adobe Commerce/Magento, WooCommerce, and carriers such as DPD, DHL, USPS, Evri, UPS, and FedEx.

PRIMIS publishes 12 API contracts indexed on the APIs.io network, including Auth API, Billing API, Campaign API, and 9 more. Tagged areas include Company, E-Commerce, Logistics, Shipping, and Returns.

The PRIMIS catalog on APIs.io includes 1 Spectral governance ruleset.

PRIMIS’s developer surface includes authentication, documentation, API reference, pricing, signup flow, support, and 11 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

36.0/100 thin ▬ flat Agent 18/100 agent aware Front door AI 2/6 trace Heartbeat 0/100 dormant saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

1 published contract

Company E-Commerce Logistics Shipping Returns Order Tracking Post-Purchase Customer Experience Fulfillment

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Shipment Visibility & Tracking Management

BC-2510

Tracking

GET /tracking/page/preview/{campaignId}

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 36.0/100 · thin

Contract Quality 7.2 / 19

Developer Ergonomics 7.5 / 15

Access Clarity 5.1 / 15

Operational Transparency 0.0 / 10

Contract Governance 1.6 / 9

Discoverability 5.5 / 8

Regulatory Posture 3.1 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 18/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 0 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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<a href="https://apis.io/providers/primis/"><img src="https://apis.io/badge/primis/card.svg" alt="PRIMIS on APIs.io — Kin Score by API Evangelist"></a>

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Raise your score.

Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document

10 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 38.3 — up to +15.4 composite points
Access Clarity scores 34.2 — up to +13.2 composite points
Operational Transparency scores 0.0 — up to +13.0 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/primis/apis.yml: open an issue on github.com/api-evangelist/primis to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

APIs 12

Individual APIs this provider publishes, each with its own machine-readable definition.

PRIMIS Auth API

The Auth API from PRIMIS — 6 operation(s) for auth.

PRIMIS Billing API

Billing API

PRIMIS Campaign API

Campaign API

PRIMIS Document API

Documents API

PRIMIS FAQ API

FAQ API

PRIMIS Index API

Index API

PRIMIS Invitation API

The Invitation API from PRIMIS — 3 operation(s) for invitation.

PRIMIS Order API

Order API

PRIMIS Product API

Product API

PRIMIS Retailer API

Retailer API

PRIMIS Tracking API

Tracking Context API

PRIMIS User API

User API

Scroll for all 12

Open Collections 12

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

REST Auth API

OPEN COLLECTION

REST Auth Billing API

OPEN COLLECTION

REST Auth Campaign API

OPEN COLLECTION

REST Auth Document API

OPEN COLLECTION

REST Auth FAQ API

OPEN COLLECTION

REST Auth Index API

OPEN COLLECTION

REST Auth Invitation API

OPEN COLLECTION

REST Auth Order API

OPEN COLLECTION

REST Auth Product API

OPEN COLLECTION

REST Auth Retailer API

OPEN COLLECTION

REST Auth Tracking API

OPEN COLLECTION

REST Auth User API

OPEN COLLECTION

Scroll for all 12

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

PRIMIS API Rules

56 rules · 44 errors 9 warnings 3 info

SPECTRAL

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Primis Openapi Overlay

4 actions · update · primis-openapi-original.json

DERIVED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Primis Authentication

http · 1 scheme

SECURITY

Primis Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Primis Agentic Access

42 operations · 25 acting · 1 human-in-the-loop

42 operations · 25 acting

AGENTIC

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

SignUp

SignUp

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

X-MCPServerCandidate

AgenticAccess

AgenticAccess

LLMsTxt

LLMsTxt

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

Pricing

Pricing

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

BlogRSS

BlogRSS

Website

Website

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: primis
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/primis.png
name: PRIMIS
description: Primis (Primis CX) is a post-purchase customer experience platform for eCommerce retailers, headquartered in
  the UK and backed by 500 Global. Its products — Primis Track (branded order tracking), Primis Ship (discounted multi-carrier
  shipping), Primis Returns (label-less returns processing), and Primis International (cross-border logistics across 120+
  carriers) — reduce "where is my order?" support volume and drive repeat purchases. Primis exposes a REST API (OpenAPI 3.0.0,
  42 operations) over HTTPS with bearer-token authentication, covering retailers, orders, shipments, products, campaigns,
  billing, users, tracking pages, FAQs, and documents, and integrates with Shopify, BigCommerce, Adobe Commerce/Magento, WooCommerce,
  and carriers such as DPD, DHL, USPS, Evri, UPS, and FedEx.
url: https://raw.githubusercontent.com/api-evangelist/primis/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- 500-global
x-tier: provider
x-tier-reason: live-openapi-discovered
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-10-06'
tags:
- Company
- E-Commerce
- Logistics
- Shipping
- Returns
- Order Tracking
- Post-Purchase
- Customer Experience
- Fulfillment
tags_raw:
- Company
- eCommerce
- Logistics
- Shipping
- Returns
- Order Tracking
- Post-Purchase
- Customer Experience
- Fulfillment
apis:
- aid: primis:primis-auth-api
  name: PRIMIS Auth API
  description: The Auth API from PRIMIS — 6 operation(s) for auth.
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Authentication
  tags_raw:
  - Auth
  properties:
  - type: OpenAPI
    url: openapi/primis-auth-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-billing-api
  name: PRIMIS Billing API
  description: Billing API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Billing
  properties:
  - type: OpenAPI
    url: openapi/primis-billing-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-campaign-api
  name: PRIMIS Campaign API
  description: Campaign API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Campaign
  properties:
  - type: OpenAPI
    url: openapi/primis-campaign-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-document-api
  name: PRIMIS Document API
  description: Documents API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Documents
  tags_raw:
  - Document
  properties:
  - type: OpenAPI
    url: openapi/primis-document-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-faq-api
  name: PRIMIS FAQ API
  description: FAQ API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - FAQ
  properties:
  - type: OpenAPI
    url: openapi/primis-faq-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-index-api
  name: PRIMIS Index API
  description: Index API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Index
  properties:
  - type: OpenAPI
    url: openapi/primis-index-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-invitation-api
  name: PRIMIS Invitation API
  description: The Invitation API from PRIMIS — 3 operation(s) for invitation.
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Invitation
  properties:
  - type: OpenAPI
    url: openapi/primis-invitation-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-order-api
  name: PRIMIS Order API
  description: Order API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Order
  properties:
  - type: OpenAPI
    url: openapi/primis-order-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-product-api
  name: PRIMIS Product API
  description: Product API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Product
  properties:
  - type: OpenAPI
    url: openapi/primis-product-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-retailer-api
  name: PRIMIS Retailer API
  description: Retailer API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Retailer
  properties:
  - type: OpenAPI
    url: openapi/primis-retailer-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-tracking-api
  name: PRIMIS Tracking API
  description: Tracking Context API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - Tracking
  properties:
  - type: OpenAPI
    url: openapi/primis-tracking-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
- aid: primis:primis-user-api
  name: PRIMIS User API
  description: User API
  humanURL: https://api.primis.cx/api-docs
  baseURL: https://api.primis.cx
  tags:
  - User
  properties:
  - type: OpenAPI
    url: openapi/primis-user-api-openapi.yml
  - type: APIReference
    url: https://api.primis.cx/api-docs
  - type: Conventions
    url: conventions/primis-conventions.yml
  - type: ErrorCatalog
    url: errors/primis-problem-types.yml
  - type: DataModel
    url: data-model/primis-data-model.yml
  - type: Lifecycle
    url: lifecycle/primis-lifecycle.yml
  - type: Conformance
    url: conformance/primis-conformance.yml
  - type: Sandbox
    url: sandbox/primis-sandbox.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- url: https://primis.cx/feed/
  type: BlogRSS
- type: CapabilityMap
  url: capabilities/primis-capability-edges.yml
  name: PRIMIS Business Capability Map
- type: X-MCPServerCandidate
  url: mcp/primis-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: Overlay
  url: overlays/primis-openapi-overlay.yaml
- type: AgenticAccess
  url: agentic-access/primis-agentic-access.yml
- type: DomainSecurity
  url: security/primis-domain-security.yml
- type: Authentication
  url: authentication/primis-authentication.yml
- type: Website
  url: https://primis.cx
- type: DeveloperPortal
  url: https://api.primis.cx/api-docs
- type: Documentation
  url: https://api.primis.cx/api-docs
- type: APIReference
  url: https://api.primis.cx/api-docs
- type: Pricing
  url: https://primis.cx/pricing/
- type: SignUp
  url: https://retailer.primis.cx
- type: Login
  url: https://retailer.primis.cx
- type: Support
  url: https://primis.cx/contact-us/
- type: PrivacyPolicy
  url: https://primis.cx/privacy-centre/
- type: Integrations
  url: https://primis.cx/integrations/
- type: LLMsTxt
  url: llms/primis-llms.txt
x-enrichment:
  date: '2026-07-20'
  status: enriched
  artifacts_added: 13
  pass: local-v1

PRIMIS API — frequently asked questions

Does PRIMIS have an API?

Yes. APIs.io lists 12 APIs from PRIMIS, including PRIMIS Auth API, PRIMIS Billing API and PRIMIS Campaign API, and 9 more.

Is there an OpenAPI specification for the PRIMIS API?

Yes. APIs.io indexes 12 OpenAPI specifications for PRIMIS, each linked for download from this page.

How do I authenticate with the PRIMIS API?

PRIMIS uses bearer-token authentication (http · 1 scheme). The details are profiled on APIs.io as Primis Authentication.

Is the PRIMIS API ready for AI agents?

PRIMIS has a Kin Score of 36.0 out of 100 (thin) and an Agent Readiness score of 18.0 (agent-aware), scored by API Evangelist on 2026-11-06.

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