West Technology Group

aid: west
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: false
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - none
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/west.png
url: https://raw.githubusercontent.com/api-evangelist/west/refs/heads/main/apis.yml
name: West Technology Group
description: 'West Technology Group is a cloud-based global technology company providing customer experience and communications
  solutions through its WestCX platform. The company operates through two main brands: Mosaicx, which delivers AI-native conversational
  automation for enterprise customer engagement, and TeleVox, which provides digital patient engagement solutions for healthcare
  organizations including providers, payers, and life sciences companies.'
tags:
- Customer Experience
- Communications
- Artificial Intelligence
- Healthcare
- Patient Engagement
- Fortune 1000
created: '2026-05-03'
modified: '2026-05-03'
apis: []
common:
- type: DomainSecurity
  url: security/west-domain-security.yml
- type: LinkedIn
  url: https://www.linkedin.com/company/west-tg
- type: Website
  url: https://www.west.com
- type: Portal
  url: https://www.westcx.com
- type: Console
  url: https://console.mosaic-cx.com
- type: Blog
  url: https://www.mosaicx.com/blog
- type: Support
  url: https://www.mosaicx.com/support
- type: PrivacyPolicy
  url: https://www.west.com/privacy-policy
- type: Features
  data:
  - name: WestCX Orchestrate
    description: AI-native platform coordinating customer interactions across voice, SMS, RCS, chat, and email channels with
      intelligent routing and automation.
  - name: WestCX Engage
    description: Real-time AI engagement platform combining LinguaAI, journey orchestration, and Insights360 analytics into
      a unified patient interaction ecosystem.
  - name: WestCX Outreach
    description: Proactive outreach automation delivering personalized voice, SMS, email, and RCS messages for appointment
      reminders, health campaigns, and alerts.
  - name: Insights360
    description: End-to-end call analytics solution providing real-time monitoring, conversation intelligence, and performance
      reporting across all channels.
  - name: Conversational AI
    description: Natural language processing and machine learning models enabling human-like automated interactions across
      voice and digital channels.
  - name: RCS Messaging
    description: Rich Communication Services messaging with branded sender identities, rich media, interactive actions, and
      Twilio-powered global delivery.
- type: UseCases
  data:
  - name: Patient Appointment Management
    description: Automated appointment reminders, confirmations, and scheduling for healthcare providers reducing no-shows
      and improving patient adherence.
  - name: Pharmacy Engagement
    description: Agentic AI solutions for pharmacy operations including prescription notifications, refill reminders, and
      medication adherence programs.
  - name: Healthcare Payer Outreach
    description: Member engagement campaigns for preventive care, benefits information, and care gap closure for health insurance
      organizations.
  - name: Enterprise Customer Service
    description: Conversational AI automation for enterprise contact centers handling high-volume inquiries across voice,
      chat, and messaging channels.
  - name: Life Sciences Communication
    description: Patient recruitment, clinical trial communication, and post-market surveillance outreach for pharmaceutical
      and medical device companies.
- type: Integrations
  data:
  - name: Genesys
    description: Contact center platform integration enabling seamless AI-assisted agent workflows and omnichannel routing.
  - name: Amazon Connect
    description: AWS contact center integration for cloud-native customer engagement and intelligent virtual agent deployments.
  - name: Five9
    description: Cloud contact center integration for unified customer experience management across voice and digital channels.
  - name: Twilio
    description: Global messaging infrastructure partnership powering RCS, SMS, and voice communication delivery at enterprise
      scale.
  - name: Fiserv
    description: Financial services platform integration for banking and fintech customer notification and engagement workflows.
  - name: Jack Henry
    description: Community banking platform integration for account alerts, servicing notifications, and member communication.
maintainers:
- FN: API Evangelist
  email: info@apievangelist.com
specificationVersion: '0.23'