Keatext

Keatext is a Montreal-based AI text analytics platform that unifies customer feedback from surveys, online reviews, and support tickets into a single dashboard and produces AI-generated reports identifying themes, sentiment, satisfaction drivers, and blind spots. It is purpose-built for customer experience (CX) teams, surfacing prioritized, actionable recommendations to improve CSAT and reduce churn. Keatext integrates natively with feedback and service platforms including SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, and connects to 400+ additional systems through the Tray.io integration platform. Customers include Intuit, Lenovo, Hilton, and COOLA. The company does not publish a public developer REST API or OpenAPI; custom integration is handled via Tray.io and direct partner engagement. Added to the API Evangelist network as a 500 Global portfolio company.

Keatext is profiled on the APIs.io network. Tagged areas include Company, Text Analytics, Customer Experience, Customer Feedback, and Sentiment Analysis.

Keatext’s developer surface includes developer portal, support, engineering blog, pricing, signup flow, and 9 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

21.9/100 emerging ▲ 6.4 Agent 0/100 human only Front door AI 5/6 prominent saas Full breakdown ↓
scored 2026-10-17 · rubric v0.24.0

0 APIs

Company Text Analytics Customer Experience Customer Feedback Sentiment Analysis Artificial Intelligence Natural Language Processing Voice of Customer Software-as-a-Service

Kin Score

Kin Score How this is scored →
scored 2026-10-17 · rubric v0.24.0

Composite quality — 21.9/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 2.4 / 17

Access Clarity 10.3 / 17

Operational Transparency 0.0 / 11

Contract Governance 1.9 / 10

Discoverability 4.1 / 9

Regulatory Posture 2.2 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/keatext: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	17.2 (thin)	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Pricing Plans 1

Published pricing tiers and plan structures.

Keatext Plans Pricing

5 plans

PLANS

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Keatext Domain Security

TLSv1.3 · DMARC

SECURITY

Keatext Trust Center

SOC 2, ISO 27001, ISO 27017, ISO 27018, GDPR, HIPAA-aligned

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

Portal

Portal

SignUp

SignUp

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Conformance

Conformance

Access & Security 3

Authentication, authorization, and security posture

Compliance

Compliance

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

PrivacyPolicy

TermsOfService

Company 3

The organization behind the API

Website

Website

Blog

Blog

LinkedIn

Source (apis.yml)

aid: keatext
name: Keatext
description: Keatext is a Montreal-based AI text analytics platform that unifies customer feedback from surveys, online reviews,
  and support tickets into a single dashboard and produces AI-generated reports identifying themes, sentiment, satisfaction
  drivers, and blind spots. It is purpose-built for customer experience (CX) teams, surfacing prioritized, actionable recommendations
  to improve CSAT and reduce churn. Keatext integrates natively with feedback and service platforms including SurveyMonkey,
  Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, and connects to 400+ additional
  systems through the Tray.io integration platform. Customers include Intuit, Lenovo, Hilton, and COOLA. The company does
  not publish a public developer REST API or OpenAPI; custom integration is handled via Tray.io and direct partner engagement.
  Added to the API Evangelist network as a 500 Global portfolio company.
url: https://raw.githubusercontent.com/api-evangelist/keatext/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://keatext.ai/wp-content/uploads/2026/05/AI-powered-customer-feedback-insights.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- 500-global
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Text Analytics
- Customer Experience
- Customer Feedback
- Sentiment Analysis
- Artificial Intelligence
- Natural Language Processing
- Voice of Customer
- Software-as-a-Service
tags_raw:
- Company
- Text Analytics
- Customer Experience
- Customer Feedback
- Sentiment Analysis
- Artificial Intelligence
- Natural Language Processing
- Voice of Customer
- SaaS
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/keatext-plans-pricing.yml
- type: Website
  url: https://keatext.ai
- type: Portal
  url: https://keatext.ai/en/our-platform/
- type: Support
  url: https://help.keatext.ai/en/
- type: Blog
  url: https://keatext.ai/en/blog/
- type: Pricing
  url: https://keatext.ai/en/pricing/
- type: SignUp
  url: https://keatext.ai/en/request-a-demo/
- type: PrivacyPolicy
  url: https://keatext.ai/en/privacy/
- type: TermsOfService
  url: https://keatext.ai/en/terms-and-conditions/
- type: Integrations
  url: https://keatext.ai/en/integrations/
- type: LinkedIn
  url: https://linkedin.com/company/keatext
- type: Compliance
  url: https://keatext.ai/en/security/
- type: TrustCenter
  url: security/keatext-trust-center.yml
- type: Conformance
  url: conformance/keatext-conformance.yml
- type: DomainSecurity
  url: security/keatext-domain-security.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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