Delighted website screenshot

Delighted

Delighted is an NPS and customer satisfaction survey platform with a REST API for managing surveys, collecting responses, segmenting results, and accessing trend data for CSAT, NPS, and CES. The API supports sending surveys to people, listing and adding survey responses, managing Autopilot configurations, retrieving metrics, handling webhooks, and managing unsubscribes and people records. Authentication is via HTTP Basic Auth using per-project API keys.

Delighted publishes 6 APIs on the APIs.io network, including Autopilot API, Bounces API, Metrics API, and 3 more. Tagged areas include NPS, CSAT, Customer Satisfaction, CES, and Customer Effort Score.

The Delighted catalog on APIs.io includes 1 JSON-LD context and 1 Spectral governance ruleset.

Delighted’s developer surface includes authentication, documentation, engineering blog, pricing, and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub
32.2/100 thin ▬ flat Agent 27/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0
AccessFreemiumSelf serve⚡ Free to try
1 APIs
NPSCSATCustomer SatisfactionCESCustomer Effort ScoreSurveyCustomer ExperienceFeedbackeNPS

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0
Composite quality — 32.2/100 · thin
Contract Quality 13.7 / 23
Developer Ergonomics 0.0 / 18
Access Clarity 7.1 / 18
Operational Transparency 0.6 / 12
Contract Governance 1.1 / 11
Discoverability 6.2 / 9
Create-or-Update Ergonomics 1.1 / 10
Agent readiness — 27/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
Documented Reversibility 0 / 6
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 0 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/delighted: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 6

Individual APIs this provider publishes, each with its own machine-readable definition.

Delighted Autopilot API

Manage Autopilot drip campaign configuration and membership

Delighted Bounces API

Retrieve bounced email records

Delighted Metrics API

Retrieve NPS and satisfaction metrics

Delighted People API

Manage people records for survey targeting

Delighted Survey Responses API

Create and retrieve survey responses

Delighted Unsubscribes API

Manage unsubscribe lists

Open Collections 7

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Delighted Autopilot API

OPEN COLLECTION

Delighted Autopilot Bounces API

OPEN COLLECTION

Delighted Autopilot Metrics API

OPEN COLLECTION

Delighted Autopilot People API

OPEN COLLECTION

Delighted Autopilot Survey Responses API

OPEN COLLECTION

Delighted Autopilot Unsubscribes API

OPEN COLLECTION

Scroll for all 7

Pricing Plans 1

Published pricing tiers and plan structures.

Delighted Plans Pricing

6 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Delighted Rate Limits

0 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Delighted Finops

FINOPS

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Delighted Context

1 classes · 42 properties

JSON-LD

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Delighted API Rules

5 rules · 4 warnings 1 info

SPECTRAL

JSON Schema 3

Standalone JSON Schema definitions for this provider's data models.

Metrics

8 properties

JSON SCHEMA

Person

8 properties

JSON SCHEMA

SurveyResponse

12 properties

JSON SCHEMA

Examples 3

Example request and response payloads for these APIs.

Get Metrics

4 fields

EXAMPLE

List Survey Responses

4 fields

EXAMPLE

Send To Person

4 fields

EXAMPLE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Delighted Authentication

http · 1 scheme

SECURITY

Delighted Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Delighted Agentic Access

18 operations · 9 acting

18 operations · 9 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrg
GitHubOrg

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication

Operate 1

Status, limits, changes, and where to get help

RateLimits
RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing
Pricing
 Plans
Plans
 FinOps
FinOps

Company 3

The organization behind the API

Website
Website
 LinkedIn
LinkedIn
 Blog
Blog

Other 1

Properties that don't map to a standard resource type

X
X

Source (apis.yml)

apis.yml Raw ↑ 
aid: delighted
name: Delighted
description: Delighted is an NPS and customer satisfaction survey platform with a REST API for managing surveys, collecting
  responses, segmenting results, and accessing trend data for CSAT, NPS, and CES. The API supports sending surveys to people,
  listing and adding survey responses, managing Autopilot configurations, retrieving metrics, handling webhooks, and managing
  unsubscribes and people records. Authentication is via HTTP Basic Auth using per-project API keys.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: medium
  source:
  - plans
  - authentication
  - security
  - url: https://delighted.com/
    status: 301
    note: declared website redirects to https://www.qualtrics.com/delighted/ — a different registrable domain (delighted.com
      -> qualtrics.com), possible rename or acquisition (probed 2026-09-03, roadmap#169)
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/delighted.png
url: https://raw.githubusercontent.com/api-evangelist/delighted/refs/heads/main/apis.yml
created: '2026-06-13'
modified: '2026-06-13'
specificationVersion: '0.23'
tags:
- NPS
- CSAT
- Customer Satisfaction
- CES
- Customer Effort Score
- Survey
- Customer Experience
- Feedback
- eNPS
tags_raw:
- NPS
- Net Promoter Score
- CSAT
- Customer Satisfaction
- CES
- Customer Effort Score
- Survey
- Customer Experience
- Feedback
- eNPS
apis:
- aid: delighted:delighted-autopilot-api
  name: Delighted Autopilot API
  description: Manage Autopilot drip campaign configuration and membership
  humanURL: https://app.delighted.com/docs/api
  baseURL: https://api.delighted.com
  tags:
  - Autopilot
  properties:
  - type: OpenAPI
    url: openapi/delighted-autopilot-api-openapi.yml
  - type: Documentation
    url: https://app.delighted.com/docs/api
  - type: Authentication
    url: https://app.delighted.com/docs/api
  - type: Webhooks
    url: https://app.delighted.com/docs/api/webhooks
  - type: Libraries
    url: https://app.delighted.com/docs/api/libraries
- aid: delighted:delighted-bounces-api
  name: Delighted Bounces API
  description: Retrieve bounced email records
  humanURL: https://app.delighted.com/docs/api
  baseURL: https://api.delighted.com
  tags:
  - Bounces
  properties:
  - type: OpenAPI
    url: openapi/delighted-bounces-api-openapi.yml
  - type: Documentation
    url: https://app.delighted.com/docs/api
  - type: Authentication
    url: https://app.delighted.com/docs/api
  - type: Webhooks
    url: https://app.delighted.com/docs/api/webhooks
  - type: Libraries
    url: https://app.delighted.com/docs/api/libraries
- aid: delighted:delighted-metrics-api
  name: Delighted Metrics API
  description: Retrieve NPS and satisfaction metrics
  humanURL: https://app.delighted.com/docs/api
  baseURL: https://api.delighted.com
  tags:
  - Metrics
  properties:
  - type: OpenAPI
    url: openapi/delighted-metrics-api-openapi.yml
  - type: Documentation
    url: https://app.delighted.com/docs/api
  - type: Authentication
    url: https://app.delighted.com/docs/api
  - type: Webhooks
    url: https://app.delighted.com/docs/api/webhooks
  - type: Libraries
    url: https://app.delighted.com/docs/api/libraries
- aid: delighted:delighted-people-api
  name: Delighted People API
  description: Manage people records for survey targeting
  humanURL: https://app.delighted.com/docs/api
  baseURL: https://api.delighted.com
  tags:
  - People
  properties:
  - type: OpenAPI
    url: openapi/delighted-people-api-openapi.yml
  - type: Documentation
    url: https://app.delighted.com/docs/api
  - type: Authentication
    url: https://app.delighted.com/docs/api
  - type: Webhooks
    url: https://app.delighted.com/docs/api/webhooks
  - type: Libraries
    url: https://app.delighted.com/docs/api/libraries
- aid: delighted:delighted-survey-responses-api
  name: Delighted Survey Responses API
  description: Create and retrieve survey responses
  humanURL: https://app.delighted.com/docs/api
  baseURL: https://api.delighted.com
  tags:
  - Survey Responses
  properties:
  - type: OpenAPI
    url: openapi/delighted-survey-responses-api-openapi.yml
  - type: Documentation
    url: https://app.delighted.com/docs/api
  - type: Authentication
    url: https://app.delighted.com/docs/api
  - type: Webhooks
    url: https://app.delighted.com/docs/api/webhooks
  - type: Libraries
    url: https://app.delighted.com/docs/api/libraries
- aid: delighted:delighted-unsubscribes-api
  name: Delighted Unsubscribes API
  description: Manage unsubscribe lists
  humanURL: https://app.delighted.com/docs/api
  baseURL: https://api.delighted.com
  tags:
  - Unsubscribes
  properties:
  - type: OpenAPI
    url: openapi/delighted-unsubscribes-api-openapi.yml
  - type: Documentation
    url: https://app.delighted.com/docs/api
  - type: Authentication
    url: https://app.delighted.com/docs/api
  - type: Webhooks
    url: https://app.delighted.com/docs/api/webhooks
  - type: Libraries
    url: https://app.delighted.com/docs/api/libraries
common:
- type: AgenticAccess
  url: agentic-access/delighted-agentic-access.yml
- type: DomainSecurity
  url: security/delighted-domain-security.yml
- type: Authentication
  url: authentication/delighted-authentication.yml
- type: Website
  url: https://delighted.com/
- type: Documentation
  url: https://app.delighted.com/docs/api
- type: GitHubOrg
  url: https://github.com/delighted
- type: LinkedIn
  url: https://www.linkedin.com/company/delighted-inc-/
- type: Blog
  url: https://delighted.com/blog
- type: Pricing
  url: https://delighted.com/pricing
- type: X
  url: https://twitter.com/delighted
- type: Plans
  url: plans/delighted-plans-pricing.yml
- type: RateLimits
  url: rate-limits/delighted-rate-limits.yml
- type: FinOps
  url: finops/delighted-finops.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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