Delighted · Schema

SurveyResponse

A survey response record from the Delighted platform.

NPSCSATCustomer SatisfactionCESCustomer Effort ScoreSurveyCustomer ExperienceFeedbackeNPS

Properties

Name Type Description
id string Unique response identifier.
person string Person ID associated with this response.
survey_type string Type of survey (e.g. nps, csat, ces).
score integer Survey score given by the respondent.
comment stringnull Optional comment provided by the respondent.
permalink string Shareable URL to the survey response.
created_at integer Unix timestamp when the response was created.
updated_at integer Unix timestamp when the response was last updated.
person_properties object Custom properties associated with the person at time of response.
notes array Notes attached to this response.
tags array Tags applied to this response.
additional_answers array Responses to additional survey questions.
View JSON Schema on GitHub

JSON Schema

survey-response.json Raw ↑
{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "$id": "https://raw.githubusercontent.com/api-evangelist/delighted/main/json-schema/survey-response.json",
  "title": "SurveyResponse",
  "description": "A survey response record from the Delighted platform.",
  "type": "object",
  "properties": {
    "id": {
      "type": "string",
      "description": "Unique response identifier."
    },
    "person": {
      "type": "string",
      "description": "Person ID associated with this response."
    },
    "survey_type": {
      "type": "string",
      "description": "Type of survey (e.g. nps, csat, ces)."
    },
    "score": {
      "type": "integer",
      "minimum": 0,
      "maximum": 10,
      "description": "Survey score given by the respondent."
    },
    "comment": {
      "type": ["string", "null"],
      "description": "Optional comment provided by the respondent."
    },
    "permalink": {
      "type": "string",
      "format": "uri",
      "description": "Shareable URL to the survey response."
    },
    "created_at": {
      "type": "integer",
      "description": "Unix timestamp when the response was created."
    },
    "updated_at": {
      "type": "integer",
      "description": "Unix timestamp when the response was last updated."
    },
    "person_properties": {
      "type": "object",
      "additionalProperties": {
        "type": "string"
      },
      "description": "Custom properties associated with the person at time of response."
    },
    "notes": {
      "type": "array",
      "items": {
        "$ref": "#/definitions/Note"
      },
      "description": "Notes attached to this response."
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags applied to this response."
    },
    "additional_answers": {
      "type": "array",
      "items": {
        "$ref": "#/definitions/AdditionalAnswer"
      },
      "description": "Responses to additional survey questions."
    }
  },
  "definitions": {
    "Note": {
      "type": "object",
      "description": "A note attached to a survey response.",
      "properties": {
        "id": {
          "type": "string"
        },
        "text": {
          "type": "string"
        },
        "user_email": {
          "type": "string",
          "format": "email"
        },
        "created_at": {
          "type": "integer"
        }
      }
    },
    "AdditionalAnswer": {
      "type": "object",
      "description": "Response to an additional survey question.",
      "properties": {
        "question": {
          "type": "object",
          "properties": {
            "id": { "type": "string" },
            "type": {
              "type": "string",
              "enum": ["free_response", "scale", "select_one", "select_many"]
            },
            "text": { "type": "string" }
          }
        },
        "answer": {
          "description": "Answer value; type varies based on question type.",
          "oneOf": [
            { "type": "string" },
            { "type": "integer" },
            { "type": "array", "items": { "type": "string" } }
          ]
        }
      }
    }
  }
}

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