Delighted · Example Payload

Get Metrics

Example request to retrieve core NPS metrics for the past 90 days.

NPSNet Promoter ScoreCSATCustomer SatisfactionCESCustomer Effort ScoreSurveyCustomer ExperienceFeedbackeNPS

Get Metrics is an example object payload from Delighted, with 4 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

summarydescriptionrequestresponse

Example Payload

{
  "summary": "Get overall NPS metrics",
  "description": "Example request to retrieve core NPS metrics for the past 90 days.",
  "request": {
    "method": "GET",
    "url": "https://api.delighted.com/v1/metrics.json?since=1773416213",
    "headers": {
      "Authorization": "Basic YOUR_API_KEY_BASE64"
    }
  },
  "response": {
    "status": 200,
    "body": {
      "nps": 42,
      "promoter_count": 215,
      "promoter_percent": 57,
      "passive_count": 85,
      "passive_percent": 23,
      "detractor_count": 75,
      "detractor_percent": 20,
      "response_count": 375
    }
  }
}