Metrics

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "$id": "https://raw.githubusercontent.com/api-evangelist/delighted/main/json-schema/metrics.json",
  "title": "Metrics",
  "description": "NPS and satisfaction metrics for a Delighted project.",
  "type": "object",
  "properties": {
    "nps": {
      "type": "integer",
      "minimum": -100,
      "maximum": 100,
      "description": "Net Promoter Score."
    },
    "promoter_count": {
      "type": "integer",
      "minimum": 0,
      "description": "Number of promoter responses (score 9-10)."
    },
    "promoter_percent": {
      "type": "integer",
      "minimum": 0,
      "maximum": 100,
      "description": "Percentage of promoters."
    },
    "passive_count": {
      "type": "integer",
      "minimum": 0,
      "description": "Number of passive responses (score 7-8)."
    },
    "passive_percent": {
      "type": "integer",
      "minimum": 0,
      "maximum": 100,
      "description": "Percentage of passives."
    },
    "detractor_count": {
      "type": "integer",
      "minimum": 0,
      "description": "Number of detractor responses (score 0-6)."
    },
    "detractor_percent": {
      "type": "integer",
      "minimum": 0,
      "maximum": 100,
      "description": "Percentage of detractors."
    },
    "response_count": {
      "type": "integer",
      "minimum": 0,
      "description": "Total number of responses."
    }
  }
}