Delighted Survey Responses API

openapi: 3.0.3
info:
  title: Delighted Autopilot Survey Responses API
  description: REST API for the Delighted customer satisfaction platform. Enables sending surveys, retrieving and adding survey responses, accessing NPS and CSAT metrics, managing Autopilot drip campaigns, handling webhooks for real-time events, and managing people records including unsubscribes and bounces. Authentication is via HTTP Basic Auth using per-project API keys.
  version: v1
  contact:
    name: Delighted Support
    url: https://app.delighted.com/docs/api
  termsOfService: https://delighted.com/terms
  license:
    name: Proprietary
    url: https://delighted.com/terms
servers:
- url: https://api.delighted.com/v1
  description: Delighted API v1
security:
- basicAuth: []
tags:
- name: Survey Responses
  description: Create and retrieve survey responses
paths:
  /survey_responses.json:
    get:
      operationId: listSurveyResponses
      summary: List survey responses
      description: Returns a paginated list of survey responses for the project.
      tags:
      - Survey Responses
      parameters:
      - name: per_page
        in: query
        description: Results per page. Default is 20, maximum is 100.
        schema:
          type: integer
          default: 20
          maximum: 100
      - name: page
        in: query
        description: Page number to retrieve. Default is 1.
        schema:
          type: integer
          default: 1
      - name: since
        in: query
        description: Unix timestamp filtering responses created on or after this time.
        schema:
          type: integer
      - name: until
        in: query
        description: Unix timestamp filtering responses created on or before this time.
        schema:
          type: integer
      - name: updated_since
        in: query
        description: Unix timestamp filtering responses updated on or after this time.
        schema:
          type: integer
      - name: updated_until
        in: query
        description: Unix timestamp filtering responses updated on or before this time.
        schema:
          type: integer
      - name: trend
        in: query
        description: Trend ID to restrict responses to a specific trend.
        schema:
          type: string
      - name: person_id
        in: query
        description: Person ID to filter responses for a specific individual.
        schema:
          type: string
      - name: person_email
        in: query
        description: Email address to filter responses for a specific person.
        schema:
          type: string
          format: email
      - name: order
        in: query
        description: 'Sort order. One of: asc (chronological), desc (reverse), asc:updated_at, or desc:updated_at.'
        schema:
          type: string
          enum:
          - asc
          - desc
          - asc:updated_at
          - desc:updated_at
      - name: expand[]
        in: query
        description: Objects to expand in response. Can be 'person' and/or 'notes'.
        schema:
          type: array
          items:
            type: string
            enum:
            - person
            - notes
        style: form
        explode: true
      responses:
        '200':
          description: List of survey responses
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SurveyResponse'
        '401':
          description: Unauthorized
        '429':
          description: Rate limit exceeded
    post:
      operationId: addSurveyResponse
      summary: Add survey response
      description: Manually adds a survey response for an existing person.
      tags:
      - Survey Responses
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AddSurveyResponseRequest'
      responses:
        '200':
          description: Survey response created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SurveyResponse'
        '401':
          description: Unauthorized
        '422':
          description: Unprocessable entity - validation error
        '429':
          description: Rate limit exceeded
components:
  schemas:
    SurveyResponse:
      type: object
      description: A survey response record.
      properties:
        id:
          type: string
          description: Unique response identifier.
        person:
          type: string
          description: Person ID associated with this response.
        survey_type:
          type: string
          description: Type of survey (e.g. nps, csat, ces).
        score:
          type: integer
          description: Survey score given by the respondent.
        comment:
          type: string
          nullable: true
          description: Optional comment provided by the respondent.
        permalink:
          type: string
          format: uri
          description: Shareable URL to the survey response.
        created_at:
          type: integer
          description: Unix timestamp when the response was created.
        updated_at:
          type: integer
          description: Unix timestamp when the response was last updated.
        person_properties:
          type: object
          additionalProperties:
            type: string
          description: Custom properties associated with the person at time of response.
        notes:
          type: array
          items:
            $ref: '#/components/schemas/Note'
          description: Notes attached to this response.
        tags:
          type: array
          items:
            type: string
          description: Tags applied to this response.
        additional_answers:
          type: array
          items:
            $ref: '#/components/schemas/AdditionalAnswer'
          description: Responses to additional survey questions.
    AdditionalAnswer:
      type: object
      description: Response to an additional survey question.
      properties:
        question:
          type: object
          properties:
            id:
              type: string
              description: Question identifier.
            type:
              type: string
              enum:
              - free_response
              - scale
              - select_one
              - select_many
              description: Question type.
            text:
              type: string
              description: Question text.
        answer:
          description: Answer value; type varies based on question type.
          oneOf:
          - type: string
          - type: integer
          - type: array
            items:
              type: string
    AddSurveyResponseRequest:
      type: object
      required:
      - person
      - score
      description: Request body for manually adding a survey response.
      properties:
        person:
          type: string
          description: The ID of the person providing the response.
        score:
          type: integer
          minimum: 0
          maximum: 10
          description: Rating from 0-10.
        comment:
          type: string
          description: Optional feedback text from the respondent.
        person_properties:
          type: object
          additionalProperties:
            type: string
          description: Custom key-value pairs to attach to the response.
        created_at:
          type: integer
          description: Unix timestamp when the response was collected. Defaults to current time if omitted.
    Note:
      type: object
      description: A note attached to a survey response.
      properties:
        id:
          type: string
          description: Note identifier.
        text:
          type: string
          description: Note content.
        user_email:
          type: string
          format: email
          description: Email of the team member who added the note.
        created_at:
          type: integer
          description: Unix timestamp when the note was created.
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Use your Delighted API key as the username. Leave the password empty. The API key is found in your project settings.