Delighted

Delighted Metrics API

Retrieve NPS and satisfaction metrics

Documentation GitHub OpenAPI

Operations 1

GET /metrics.json Get metrics #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Delighted Autopilot Metrics API
  description: REST API for the Delighted customer satisfaction platform. Enables sending surveys, retrieving and adding survey responses, accessing NPS and CSAT metrics, managing Autopilot drip campaigns, handling webhooks for real-time events, and managing people records including unsubscribes and bounces. Authentication is via HTTP Basic Auth using per-project API keys.
  version: v1
  contact:
    name: Delighted Support
    url: https://app.delighted.com/docs/api
  termsOfService: https://delighted.com/terms
  license:
    name: Proprietary
    url: https://delighted.com/terms
servers:
- url: https://api.delighted.com/v1
  description: Delighted API v1
security:
- basicAuth: []
tags:
- name: Metrics
  description: Retrieve NPS and satisfaction metrics
paths:
  /metrics.json:
    get:
      operationId: getMetrics
      summary: Get metrics
      description: Returns NPS and satisfaction metrics for the project. By default returns core metrics; optionally returns metrics grouped by delivery channel.
      tags:
      - Metrics
      parameters:
      - name: since
        in: query
        description: Unix timestamp to restrict metrics to those created on or after this time.
        schema:
          type: integer
      - name: until
        in: query
        description: Unix timestamp to restrict metrics to those created on or before this time.
        schema:
          type: integer
      - name: trend
        in: query
        description: Restricts metrics to a specific trend using its ID.
        schema:
          type: string
      - name: groups[]
        in: query
        description: 'Metric groups to return. Options: core, email, kiosk, link, sms, web. Default is core.'
        schema:
          type: array
          items:
            type: string
            enum:
            - core
            - email
            - kiosk
            - link
            - sms
            - web
        style: form
        explode: true
      responses:
        '200':
          description: Project metrics
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Metrics'
        '401':
          description: Unauthorized
        '429':
          description: Rate limit exceeded
components:
  schemas:
    Metrics:
      type: object
      description: NPS and satisfaction metrics for the project.
      properties:
        nps:
          type: integer
          description: Net Promoter Score.
        promoter_count:
          type: integer
          description: Number of promoter responses.
        promoter_percent:
          type: integer
          description: Percentage of promoters.
        passive_count:
          type: integer
          description: Number of passive responses.
        passive_percent:
          type: integer
          description: Percentage of passives.
        detractor_count:
          type: integer
          description: Number of detractor responses.
        detractor_percent:
          type: integer
          description: Percentage of detractors.
        response_count:
          type: integer
          description: Total number of responses.
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Use your Delighted API key as the username. Leave the password empty. The API key is found in your project settings.