Reply.ai

Reply.ai was a conversational AI and customer-experience platform founded in 2016 in New York City, building software to automate repetitive customer-service processes and deliver instant, personalized support across a customer's preferred communication channels. The company was acquired by Kustomer in May 2020 and folded into that platform. As of this enrichment pass the reply.ai domain is a parked "for sale" listing with no active product, developer portal, or public API surface, so no API artifacts could be harvested.

Reply.ai is profiled on the APIs.io network. Tagged areas include Company, Conversational AI, Customer Experience, Customer Service, and Chatbots.

🌐 Visit website 📡 Source on GitHub
6.8/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-07-27 · rubric v0.5
0 APIs
CompanyConversational AICustomer ExperienceCustomer ServiceChatbotsAutomationAcquired

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 6.8/100 · minimal
Contract Quality 0.0 / 25
Developer Ergonomics 0.0 / 20
Commercial Clarity 0.0 / 20
Operational Transparency 0.0 / 13
Governance 0.0 / 12
Discoverability 6.8 / 10
Agent readiness — 0/100 · human only
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 15
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/replyai: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Resources

Company 1

The organization behind the API

Website
Website

Source (apis.yml)

apis.yml Raw ↑ 
aid: replyai
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/replyai.png
name: Reply.ai
description: Reply.ai was a conversational AI and customer-experience platform founded in 2016 in New York City, building
  software to automate repetitive customer-service processes and deliver instant, personalized support across a customer's
  preferred communication channels. The company was acquired by Kustomer in May 2020 and folded into that platform. As of
  this enrichment pass the reply.ai domain is a parked "for sale" listing with no active product, developer portal, or public
  API surface, so no API artifacts could be harvested.
url: https://raw.githubusercontent.com/api-evangelist/replyai/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- seedcamp
x-tier: stub
x-tier-reason: portfolio-lead
x-status: acquired
x-acquired-by: kustomer
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-20'
tags:
- Company
- Conversational AI
- Customer Experience
- Customer Service
- Chatbots
- Automation
- Acquired
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: http://reply.ai
x-enrichment:
  date: '2026-07-20'
  status: nochange
  artifacts_added: 0
  pass: local-v1