Stonly

Stonly is a knowledge management and customer self-service platform that lets organizations create interactive step-by-step guides, decision trees, and structured knowledge content for both customer self-service and agent-assisted support. It combines a knowledge base, an embeddable widget, AI chatbots and agent-assist, and process automation, and integrates with customer service tools such as Zendesk, Salesforce, ServiceNow, Freshdesk, Zapier, Segment and HubSpot. For developers Stonly ships native mobile SDKs (iOS, Android, React Native) plus a CLI to embed guides in apps, and a REST/HTTP API for managing knowledge content and syncing user data. Companies including RemoteLock, Devialet and Tonal use Stonly to deflect support tickets, speed up resolution, and streamline agent onboarding.

Stonly is profiled on the APIs.io network. Tagged areas include Company, Cloud Saas, Knowledge Base, Knowledge-Management, and Customer Service.

Stonly’s developer surface includes documentation, support, engineering blog, pricing, signup flow, CLI, changelog, and 17 more developer resources.

🌐 Visit website 📡 Source on GitHub

30.3/100 thin ▬ flat Agent 0/100 human only saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

0 APIs

Company Cloud Saas Knowledge Base Knowledge-Management Customer Service Customer-Support Self-Service Help Center AI Chatbot Mobile SDK Customer Experience

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 30.3/100 · thin

Contract Quality 0.0 / 25

Developer Ergonomics 7.1 / 20

Access Clarity 10.8 / 20

Operational Transparency 4.4 / 13

Contract Governance 2.2 / 12

Discoverability 5.7 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/stonly: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Stonly Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Stonly Trust Center

SOC 2, HIPAA, PCI DSS, GDPR

SECURITY

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Login

SignUp

SignUp

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

Conformance

Conformance

Components

Components

Lifecycle

Lifecycle

Build 4

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

Compliance

Compliance

DomainSecurity

DomainSecurity

Operate 4

Status, limits, changes, and where to get help

HelpCenter

Support

StatusPage

ChangeLog

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 10
  pass: local-v1
aid: stonly
name: Stonly
description: Stonly is a knowledge management and customer self-service platform that lets organizations create interactive
  step-by-step guides, decision trees, and structured knowledge content for both customer self-service and agent-assisted
  support. It combines a knowledge base, an embeddable widget, AI chatbots and agent-assist, and process automation, and integrates
  with customer service tools such as Zendesk, Salesforce, ServiceNow, Freshdesk, Zapier, Segment and HubSpot. For developers
  Stonly ships native mobile SDKs (iOS, Android, React Native) plus a CLI to embed guides in apps, and a REST/HTTP API for
  managing knowledge content and syncing user data. Companies including RemoteLock, Devialet and Tonal use Stonly to deflect
  support tickets, speed up resolution, and streamline agent onboarding.
url: https://raw.githubusercontent.com/api-evangelist/stonly/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- accel
- northzone
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
image: https://stonly.com/favicon.ico
tags:
- Company
- Cloud Saas
- Knowledge Base
- Knowledge-Management
- Customer Service
- Customer-Support
- Self-Service
- Help Center
- AI Chatbot
- Mobile SDK
- Customer Experience
tags_raw:
- Company
- Cloud Saas
- Knowledge Base
- Knowledge Management
- Customer Service
- Customer Support
- Self-Service
- Help Center
- AI Chatbot
- Mobile SDK
- Customer Experience
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: TrustCenter
  url: security/stonly-trust-center.yml
- type: Compliance
  url: security/stonly-trust-center.yml
- type: Conformance
  url: conformance/stonly-conformance.yml
- type: DomainSecurity
  url: security/stonly-domain-security.yml
- type: Website
  url: https://www.stonly.com
- type: DeveloperPortal
  url: https://stonly.com/kb/en/integrations-api-5468
- type: Documentation
  url: https://stonly.com/kb/
- type: HelpCenter
  url: https://help.stonly.com/
- type: Support
  url: https://help.stonly.com/
- type: Blog
  url: https://stonly.com/blog
- type: Pricing
  url: https://stonly.com/pricing
- type: TermsOfService
  url: https://stonly.com/terms
- type: PrivacyPolicy
  url: https://stonly.com/privacy
- type: Login
  url: https://app.stonly.com/login
- type: SignUp
  url: https://app.stonly.com/signup
- type: GitHubOrganization
  url: https://github.com/StonlyHQ
- type: StatusPage
  url: https://status.stonly.com/
- type: Packages
  url: packages/stonly-packages.yml
- type: SDKs
  url: packages/stonly-packages.yml
- type: CLI
  url: cli/stonly-cli.yml
- type: Components
  url: components/stonly-components.yml
- type: ChangeLog
  url: changelog/stonly-changelog.yml
- type: Lifecycle
  url: lifecycle/stonly-lifecycle.yml
- type: LLMsTxt
  url: llms/stonly-llms.txt

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