Netomi

aid: netomi
name: Netomi
description: Netomi (founded 2016 as msg.ai) is an enterprise agentic AI platform for customer experience. Its "Agentic OS
  for CX" orchestrates a network of AI agents across chat, email, telephony, social, search, MCP and API channels, layering
  a governance tier (topic and policy guardrails, prompt security, response validation) over a task-planning orchestration
  agent and specialised knowledge-retrieval, action, personalisation and sentiment agents, with RAG/Graph-RAG retrieval, reinforcement-learning
  feedback and AI observability. Netomi ships first-party mobile Chat SDKs for iOS (Swift Package Manager, plus the deprecated
  NetomiChatSDK CocoaPod), Android (com.netomi.chat:chat-widget-android on Maven Central) and React Native (@netomi.com/netomi-chat-react-native
  on npm), all backed by the api.netomi.com service with optional JWT-authenticated sessions, guest sessions, custom API headers
  and a bidirectional SDK event bus. The platform runs in US, EU and Singapore production regions and publishes SOC 2 Type
  II, ISO 27001, PCI DSS, HIPAA, GDPR, CCPA and PDPA compliance posture. The Agentic Studio console and the developer documentation
  portal are gated behind an enterprise account, but a live, unlinked OpenAPI 3.1.0 contract for the AgentDesk REST API —
  56 paths, 67 operations, 103 schemas, covering the conversation engine, NLU prediction, query analysis, conversation history,
  per-bot rate-limit configuration, visitor authorization and sixteen inbound channel webhooks (Zendesk, Zoho, Salesforce,
  Freshdesk, Gladly, Helpshift, Sprinklr, Sunshine Conversations, Facebook, Twitter, Google Assistant, Firebase) — is served
  publicly at https://api.netomi.com/v3/api-docs with Swagger UI at https://api.netomi.com/swagger-ui.html.
image: https://www.netomi.com/apple-touch-icon.png
url: https://raw.githubusercontent.com/api-evangelist/netomi/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-08-01'
modified: '2026-08-01'
tags:
- Company
- Artificial Intelligence
- Agentic AI
- Customer Experience
- Customer Service
- Customer Support
- Conversational AI
- Chatbots
- Chat
- Voice
- Telephony
- SDKs
- Mobile
apis:
- name: Netomi Platform API
  description: The Netomi backend service that fronts the Agentic OS for CX. It backs the first-party mobile Chat SDKs (session
    establishment, message exchange, rich media, file attachments, forms, live agent handoff, push notification registration)
    and exposes per-partner inbound webhook endpoints used by helpdesk integrations such as Gladly at /v1/{partner}/webhook.
    Sessions are either guest (anonymous, SDK-managed) or JWT-authenticated with a reauthorization flow. Access is provisioned
    per enterprise account with a bot reference ID and a region environment. A live OpenAPI 3.1.0 description (AgentDesk REST
    API — 56 paths, 67 operations, 103 schemas) is served at /v3/api-docs with Swagger UI at /swagger-ui.html, though it is
    not linked from any Netomi documentation and declares no securitySchemes, summaries, descriptions, examples or non-200
    responses.
  humanURL: https://api.netomi.com/swagger-ui.html
  baseURL: https://api.netomi.com
  tags:
  - artificial-intelligence
  - customer-service
  - chat
  - conversational-ai
  - webhooks
  properties:
  - type: OpenAPI
    url: openapi/netomi-agentdesk-openapi.json
  - type: APIReference
    url: https://api.netomi.com/swagger-ui.html
  - type: Overlay
    url: overlays/netomi-agentdesk-overlay.yaml
  - type: DataModel
    url: data-model/netomi-data-model.yml
  - type: Authentication
    url: authentication/netomi-authentication.yml
  - type: ErrorCatalog
    url: errors/netomi-error-codes.yml
  - type: Webhooks
    url: asyncapi/netomi-events.yml
  - type: Conventions
    url: conventions/netomi-conventions.yml
  - type: AgentSkill
    url: skills/_index.yml
  - type: Documentation
    url: https://github.com/msgai/netomi-chat-ios
- name: Netomi Status API
  description: Public machine-readable status feed for the Netomi platform, served by Atlassian Statuspage at status.netomi.com.
    Exposes the standard Statuspage v2 JSON surface (summary, status, components, incidents, scheduled maintenances) plus
    Atom and RSS incident-history feeds, covering the US Production, EU Production and SG Production component groups (Netomi
    Chat Interface, Netomi Integration Recipes, Agentic Studio, Topic Prediction, Generative AI Prediction, Telephony, and
    the US Cloud / US Cloud2 / EU Cloud / SG Cloud infrastructure components).
  humanURL: https://status.netomi.com
  baseURL: https://status.netomi.com/api/v2
  tags:
  - status
  - monitoring
  - uptime
  properties:
  - type: StatusPage
    url: https://status.netomi.com
  - type: Lifecycle
    url: lifecycle/netomi-lifecycle.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: AgenticAccess
  url: agentic-access/netomi-agentic-access.yml
- type: TrustCenter
  url: security/netomi-trust-center.yml
- type: Website
  url: https://www.netomi.com/
- type: Documentation
  url: https://github.com/msgai/netomi-chat-ios
- type: GettingStarted
  url: https://github.com/msgai/netomi-chat-ios#-quick-start
- type: DeveloperPortal
  url: https://docs.netomi.com/
- type: Support
  url: https://support.netomi.com/hc/en-us
- type: GitHubOrganization
  url: https://github.com/msgai
- type: Login
  url: https://studio.netomi.com
- type: SignUp
  url: https://www.netomi.com/request-demo
- type: TermsOfService
  url: https://www.netomi.com/terms-of-use
- type: PrivacyPolicy
  url: https://www.netomi.com/privacy-policy
- type: Compliance
  url: https://www.netomi.com/governance
- type: StatusPage
  url: https://status.netomi.com
- type: SDKs
  url: packages/netomi-packages.yml
- type: Packages
  url: packages/netomi-packages.yml
- type: Components
  url: components/netomi-components.yml
- type: Authentication
  url: authentication/netomi-authentication.yml
- type: Conventions
  url: conventions/netomi-conventions.yml
- type: ErrorCatalog
  url: errors/netomi-error-codes.yml
- type: Lifecycle
  url: lifecycle/netomi-lifecycle.yml
- type: Deprecation
  url: https://github.com/msgai/netomi-chat-ios/blob/main/docs/installation.md#cocoapods-sunset-timeline
- type: ChangeLog
  url: changelog/netomi-changelog.yml
- type: Sandbox
  url: sandbox/netomi-sandbox.yml
- type: Conformance
  url: conformance/netomi-conformance.yml
- type: Webhooks
  url: asyncapi/netomi-events.yml
- type: DomainSecurity
  url: security/netomi-domain-security.yml
- type: WellKnown
  url: well-known/netomi-well-known.yml
- type: LLMsTxt
  url: llms/netomi-llms.txt
- type: OpenAPI
  url: openapi/netomi-agentdesk-openapi.json
- type: APIReference
  url: https://api.netomi.com/swagger-ui.html
- type: Overlay
  url: overlays/netomi-agentdesk-overlay.yaml
- type: DataModel
  url: data-model/netomi-data-model.yml
- type: AgentSkill
  url: skills/_index.yml
x-enrichment:
  date: '2026-08-01'
  status: enriched
  artifacts_added: 21
  pass: local-v1