Fini

Fini AI provides self-improving AI agents for enterprise customer support across voice, chat, and email. Built on a RAGless retrieval engine, the Fini Agent Loop, a self-updating Knowledge Atlas, and Agentic Actions, Fini understands customer intent, retrieves the right data, and takes action — resolving up to 90% of support tickets at 99% accuracy. It is purpose-built for regulated industries such as fintech, banking, healthcare, insurance, and e-commerce, with PII redaction, audit trails, and guardrails. Fini exposes a public v2 REST API for managing agents, conversations, knowledge (sources, articles, folders), rules, tags, and prompts, and for driving the agent loop through its Generate Answer endpoint. Backed by Y Combinator (S22) and Matrix Partners.

Fini publishes 9 API contracts indexed on the APIs.io network, including Agents API, Articles API, Conversations API, and 6 more. Tagged areas include Company, Artificial Intelligence, AI Agents, Customer Service, and Customer Experience.

Fini’s developer surface includes documentation, API reference, engineering blog, pricing, signup flow, authentication, and 22 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

49.7/100 developing ▲ 5.9 Agent 19/100 agent aware Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-10-17 · rubric v0.24.0

1 published contract

Company Artificial Intelligence AI Agents Customer Service Customer Experience Knowledge Management Conversational AI Voice AI Help Desk Regulated Industries

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

ArticlesConversations

POST /hc-interactions/events/public

Kin Score

Kin Score How this is scored →
scored 2026-10-17 · rubric v0.24.0

Composite quality — 49.7/100 · developing

Contract Quality 10.1 / 19

Developer Ergonomics 2.4 / 15

Access Clarity 13.8 / 15

Operational Transparency 1.0 / 10

Contract Governance 1.6 / 9

Discoverability 5.5 / 8

Regulatory Posture 4.9 / 15

Create-or-Update Ergonomics 2.2 / 10

Agent readiness — 19/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/fini: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	44.1	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Fini Agents API

The Agents API from Fini — 1 operation(s) for agents.

Fini Articles API

The Articles API from Fini — 6 operation(s) for articles.

Fini Conversations API

The Conversations API from Fini — 3 operation(s) for conversations.

Fini Knowledge API

The Knowledge API from Fini — 5 operation(s) for knowledge.

Fini Knowledge Folders API

The Knowledge Folders API from Fini — 4 operation(s) for knowledge folders.

Fini Prompts API

The Prompts API from Fini — 3 operation(s) for prompts.

Fini Rules API

The Rules API from Fini — 6 operation(s) for rules.

Fini Sources API

The Sources API from Fini — 5 operation(s) for sources.

Fini Tags API

The Tags API from Fini — 5 operation(s) for tags.

Scroll for all 9

Open Collections 10

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Fini AI Agents API

OPEN COLLECTION

Fini AI Agents Articles API

OPEN COLLECTION

Fini AI Agents Conversations API

OPEN COLLECTION

Fini AI Agents Knowledge API

OPEN COLLECTION

Fini AI Agents Knowledge Folders API

OPEN COLLECTION

Fini AI Agents Prompts API

OPEN COLLECTION

Fini AI Agents Rules API

OPEN COLLECTION

Fini AI Agents Sources API

OPEN COLLECTION

Fini AI Agents Tags API

OPEN COLLECTION

Scroll for all 10

Pricing Plans 1

Published pricing tiers and plan structures.

Fini Plans Pricing

3 plans

PLANS

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Fini Openapi Overlay

3 actions · update · fini-openapi.yml

GENERATED

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Fini Authentication

http · 1 scheme

SECURITY

Fini Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Fini Vulnerability Disclosure

contact published

SECURITY

Fini Trust Center

SOC 2, ISO 27001, HIPAA, GDPR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Fini Agentic Access

56 operations · 38 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 5

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

AgentSkill

LLMsTxt

WellKnown

AgenticAccess

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

Lifecycle

DataModel

Conformance

Access & Security 6

Authentication, authorization, and security posture

Authentication

Compliance

TrustCenter

DomainSecurity

VulnerabilityDisclosure

VulnerabilityDisclosure

Security

Security

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: fini
name: Fini
description: Fini AI provides self-improving AI agents for enterprise customer support across voice, chat, and email. Built
  on a RAGless retrieval engine, the Fini Agent Loop, a self-updating Knowledge Atlas, and Agentic Actions, Fini understands
  customer intent, retrieves the right data, and takes action — resolving up to 90% of support tickets at 99% accuracy. It
  is purpose-built for regulated industries such as fintech, banking, healthcare, insurance, and e-commerce, with PII redaction,
  audit trails, and guardrails. Fini exposes a public v2 REST API for managing agents, conversations, knowledge (sources,
  articles, folders), rules, tags, and prompts, and for driving the agent loop through its Generate Answer endpoint. Backed
  by Y Combinator (S22) and Matrix Partners.
url: https://raw.githubusercontent.com/api-evangelist/fini/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- matrix-partners
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
x-docs-platform: mintlify
x-docs-platform-confidence: medium
x-docs-platform-checked: 2026-10-03
tags:
- Company
- Artificial Intelligence
- AI Agents
- Customer Service
- Customer Experience
- Knowledge Management
- Conversational AI
- Voice AI
- Help Desk
- Regulated Industries
tags_raw:
- Company
- Artificial Intelligence
- AI Agents
- Customer Support
- Customer Experience
- Knowledge Management
- Conversational AI
- Voice AI
- Helpdesk
- Regulated Industries
- Customer-Support
- Knowledge-Management
image: https://mintcdn.com/fini/images/shared/logos/fini-light.png
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- aid: fini:fini-agents-api
  name: Fini Agents API
  description: The Agents API from Fini — 1 operation(s) for agents.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/fini-agents-api-openapi.yml
- aid: fini:fini-articles-api
  name: Fini Articles API
  description: The Articles API from Fini — 6 operation(s) for articles.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Articles
  properties:
  - type: OpenAPI
    url: openapi/fini-articles-api-openapi.yml
- aid: fini:fini-conversations-api
  name: Fini Conversations API
  description: The Conversations API from Fini — 3 operation(s) for conversations.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/fini-conversations-api-openapi.yml
- aid: fini:fini-knowledge-api
  name: Fini Knowledge API
  description: The Knowledge API from Fini — 5 operation(s) for knowledge.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/fini-knowledge-api-openapi.yml
- aid: fini:fini-knowledge-folders-api
  name: Fini Knowledge Folders API
  description: The Knowledge Folders API from Fini — 4 operation(s) for knowledge folders.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Knowledge Folders
  properties:
  - type: OpenAPI
    url: openapi/fini-knowledge-folders-api-openapi.yml
- aid: fini:fini-prompts-api
  name: Fini Prompts API
  description: The Prompts API from Fini — 3 operation(s) for prompts.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Prompts
  properties:
  - type: OpenAPI
    url: openapi/fini-prompts-api-openapi.yml
- aid: fini:fini-rules-api
  name: Fini Rules API
  description: The Rules API from Fini — 6 operation(s) for rules.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Rules
  properties:
  - type: OpenAPI
    url: openapi/fini-rules-api-openapi.yml
- aid: fini:fini-sources-api
  name: Fini Sources API
  description: The Sources API from Fini — 5 operation(s) for sources.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Sources
  properties:
  - type: OpenAPI
    url: openapi/fini-sources-api-openapi.yml
- aid: fini:fini-tags-api
  name: Fini Tags API
  description: The Tags API from Fini — 5 operation(s) for tags.
  humanURL: https://docs.usefini.com/en/api-reference/authentication
  baseURL: https://api-prod.usefini.com/v2
  tags:
  - Tags
  properties:
  - type: OpenAPI
    url: openapi/fini-tags-api-openapi.yml
common:
- type: Plans
  url: plans/fini-plans-pricing.yml
- type: CapabilityMap
  url: capabilities/fini-capability-edges.yml
  name: Fini Business Capability Map
- type: Website
  url: https://usefini.com
- type: DeveloperPortal
  url: https://docs.usefini.com/introduction
- type: Documentation
  url: https://docs.usefini.com/introduction
- type: APIReference
  url: https://docs.usefini.com/en/api-reference/authentication
- type: Blog
  url: https://www.usefini.com/blog
- type: Pricing
  url: https://www.usefini.com/pricing
- type: SignUp
  url: https://www.usefini.com/company/contact
- type: TermsOfService
  url: https://www.usefini.com/security/terms-of-service
- type: PrivacyPolicy
  url: https://www.usefini.com/security/privacy-policy
- type: Authentication
  url: authentication/fini-authentication.yml
- type: Conventions
  url: conventions/fini-conventions.yml
- type: ErrorCatalog
  url: errors/fini-problem-types.yml
- type: Lifecycle
  url: lifecycle/fini-lifecycle.yml
- type: DataModel
  url: data-model/fini-data-model.yml
- type: X-MCPServerCandidate
  url: mcp/fini-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: AgentSkill
  url: skills/_index.yml
- type: Overlay
  url: overlays/fini-openapi-overlay.yaml
- type: LLMsTxt
  url: llms/fini-llms.txt
- type: WellKnown
  url: well-known/fini-well-known.yml
- type: AgenticAccess
  url: agentic-access/fini-agentic-access.yml
- type: Conformance
  url: conformance/fini-conformance.yml
- type: Compliance
  url: security/fini-trust-center.yml
- type: TrustCenter
  url: security/fini-trust-center.yml
- type: DomainSecurity
  url: security/fini-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/fini-vulnerability-disclosure.yml
- type: Security
  url: security/fini-vulnerability-disclosure.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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