Sierra

aid: sierra
name: Sierra
description: Sierra is an enterprise conversational AI platform co-founded by Bret Taylor that builds and operates customer-facing
  AI agents across chat, SMS, WhatsApp, email, voice, and ChatGPT. Its Agent OS includes Agent Studio for building agents,
  Ghostwriter for agent generation from SOPs and transcripts, Insights for analytics, an Agent Data Platform for personalization,
  Voice Agents, and Live Assist for human handoff. Sierra is enterprise sales-led with no self-serve public developer API;
  integrations and Agent SDK access are provisioned through customer engagements.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: free
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Free
  confidence: medium
  source:
  - plans
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/sierra.png
url: https://raw.githubusercontent.com/api-evangelist/sierra/refs/heads/main/apis.yml
created: '2026-05-23'
modified: '2026-08-08'
specificationVersion: '0.23'
type: Index
access: 3rd-Party
position: Producing
tags:
- Agents
- Artificial Intelligence
- Chat
- Conversational AI
- Customer Experience
- Customer Service
- Enterprise
- Voice
tags_raw:
- Agents
- AI
- Chat
- Conversational AI
- Customer Experience
- Customer Service
- Enterprise
- Voice
apis:
- aid: sierra:agent-os
  name: Sierra Agent OS
  description: Sierra Agent OS is the enterprise platform for building, deploying, and operating customer-facing AI agents.
    It includes Agent Studio, Ghostwriter, Insights, the Agent Data Platform, Voice Agents, and Live Assist. Sierra references
    an Agent SDK in product materials but does not publish a public API reference; access is provisioned through enterprise
    engagement.
  humanURL: https://sierra.ai/platform
  tags:
  - Agents
  - Conversational AI
  - Enterprise
  - SDK
  - Voice
  properties:
  - type: Documentation
    url: https://sierra.ai/platform
common:
- type: TrustCenter
  url: security/sierra-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/sierra-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/sierra-domain-security.yml
- type: Website
  url: https://sierra.ai
- type: Blog
  url: https://sierra.ai/blog
- type: Customers
  url: https://sierra.ai/customers
- type: Pricing
  url: https://sierra.ai/contact
- type: TermsOfService
  url: https://sierra.ai/legal/terms-of-service
- type: PrivacyPolicy
  url: https://sierra.ai/legal/privacy-policy
- type: Support
  url: https://sierra.ai/contact
- type: GitHubOrganization
  url: https://github.com/sierra-ai
- type: LinkedIn
  url: https://www.linkedin.com/company/sierra-ai
- type: Login
  url: https://app.sierra.ai
- type: Features
  data:
  - name: Agent Studio
    description: Dashboard for building, configuring, optimizing, and managing customer-facing AI agents.
  - name: Ghostwriter
    description: Agent-building agent that generates production-ready agents from SOPs, transcripts, or plain English descriptions.
  - name: Insights
    description: Analytics suite covering conversation Explorer, proactive Monitors, multivariate Experiments, and tool-call
      Observability.
  - name: Agent Data Platform
    description: Integrates customer context, conversation history, and data warehouses for personalization.
  - name: Voice Agents
    description: AI agents deployable across voice, chat, SMS, WhatsApp, email, and ChatGPT channels.
  - name: Live Assist
    description: Seamless escalation and human-in-the-loop handoff from AI agents to live customer service reps.
- type: UseCases
  data:
  - name: Customer Service Automation
    description: Resolve customer support inquiries autonomously across channels.
  - name: Voice IVR Replacement
    description: Replace traditional IVR with natural conversational voice agents.
  - name: Subscription Retention
    description: Reduce subscription cancellations through proactive agent engagement.
- type: Customers
  data:
  - name: Rocket Mortgage
  - name: SoFi
  - name: Chime
  - name: Brex
  - name: Gap Inc.
  - name: SiriusXM
  - name: Wayfair
  - name: Sutter Health
  - name: Discord
  - name: Redfin
  - name: Rivian
  - name: ADT
  - name: CLEAR
  - name: Singtel
  - name: Tubi
- type: Integrations
  data:
  - name: Google Cloud
    description: Data connectivity and infrastructure partner.
  - name: Databricks
    description: Data warehouse and ML platform connector for agent context.
  - name: Snowflake
    description: Data warehouse connector for the Agent Data Platform.
  - name: Redis
    description: Real-time data and cache integration.
  - name: AWS
    description: Cloud infrastructure and data connector.
- type: Compliance
  data:
  - name: SOC 2
  - name: ISO 27001
  - name: ISO 42001
  - name: HIPAA
  - name: GDPR
  - name: EU AI Act
- type: Portal
  url: https://sierra.ai
- type: Documentation
  url: https://docs.sierra.ai
- type: Resources
  url: https://sierra.ai/resources
- type: Careers
  url: https://sierra.ai/careers
- type: Contact
  url: https://sierra.ai/contact
- type: Events
  url: https://sierra.ai/summit
- type: X
  url: https://twitter.com/sierraplatform
- type: Solutions
  data:
  - name: Financial Services
    description: Vertical solution for banks, fintechs, and lenders with compliance tooling and case templates.
  - name: Healthcare
    description: HIPAA-aligned deployments for payers, providers, and digital health.
  - name: Telecommunications
    description: Carrier-grade agents for plan changes, troubleshooting, and retention.
  - name: Media and Subscriptions
    description: Subscription lifecycle and content support.
  - name: Travel and Hospitality
    description: Booking, itinerary changes, and concierge experiences (Woodside Collection).
  - name: Retail
    description: Pre-purchase, post-purchase, and loyalty agents.
  - name: Technology
    description: Developer tools and SaaS support workflows.
  url: ''
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
  url: https://apievangelist.com
x-merged-from:
- sierra-ai