Zoomin website screenshot

Zoomin

Zoomin is a content and knowledge orchestration platform that unifies unstructured product content — documentation, in-product help, knowledge base and community answers — into personalized self-service and in-app experiences across customer support, success and experience teams. Founded in Tel Aviv, Zoomin was acquired by Salesforce on November 1, 2024 and now powers the Unified Knowledge and Agentforce/Data Cloud offerings. Its products include the Content Delivery Platform, Documentation Portal, In-Product Help, Zoomin for ServiceNow, Unified Knowledge and Zoomin Analytics. Zoomin does not publish a public, self-serve developer API surface; its integrations are delivered through customer implementations and the Salesforce platform. This profile was surfaced as a Bessemer Venture Partners portfolio company.

Zoomin is profiled on the APIs.io network. Tagged areas include Company, Cloud, Content, Documentation, and Knowledge-Management.

Zoomin’s developer surface includes documentation, support, and 5 more developer resources.

🌐 Visit website 📡 Source on GitHub
12.1/100 emerging ▬ flat Agent 0/100 human only saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0
0 APIs
CompanyCloudContentDocumentationKnowledge-ManagementCustomer-SupportCustomer ExperienceAnalyticsSalesforce

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0
Composite quality — 12.1/100 · emerging
Contract Quality 0.0 / 25
Developer Ergonomics 2.9 / 20
Access Clarity 4.2 / 20
Operational Transparency 0.0 / 13
Contract Governance 0.0 / 12
Discoverability 5.0 / 10
Agent readiness — 0/100 · human only
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 10
Documented Reversibility 0 / 6
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 0 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/zoomin: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Zoomin Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support
Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 1

The organization behind the API

Website
Website

Other 1

Properties that don't map to a standard resource type

ParentCompany
ParentCompany

Source (apis.yml)

apis.yml Raw ↑ 
aid: zoomin
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/zoomin.png
name: Zoomin
description: Zoomin is a content and knowledge orchestration platform that unifies unstructured product content — documentation,
  in-product help, knowledge base and community answers — into personalized self-service and in-app experiences across customer
  support, success and experience teams. Founded in Tel Aviv, Zoomin was acquired by Salesforce on November 1, 2024 and now
  powers the Unified Knowledge and Agentforce/Data Cloud offerings. Its products include the Content Delivery Platform, Documentation
  Portal, In-Product Help, Zoomin for ServiceNow, Unified Knowledge and Zoomin Analytics. Zoomin does not publish a public,
  self-serve developer API surface; its integrations are delivered through customer implementations and the Salesforce platform.
  This profile was surfaced as a Bessemer Venture Partners portfolio company.
url: https://raw.githubusercontent.com/api-evangelist/zoomin/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- bessemer-venture-partners
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-08-21'
tags:
- Company
- Cloud
- Content
- Documentation
- Knowledge-Management
- Customer-Support
- Customer Experience
- Analytics
- Salesforce
tags_raw:
- Company
- Cloud
- Content
- Documentation
- Knowledge Management
- Customer Support
- Customer Experience
- Analytics
- Salesforce
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: ParentCompany
  url: https://apis.io/providers/salesforce/
  name: Salesforce
  x-relationship: acquisition
  x-generated-by: salesforce-family:2026-08-21
  x-acquired: 2024
- type: Website
  url: https://www.zoominsoftware.com/
- type: Documentation
  url: https://docs.zoominsoftware.com/
- type: Support
  url: https://zoomin.my.site.com/ServicePortal
- type: TermsOfService
  url: https://www.zoominsoftware.com/terms-of-use
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/legal/privacy/
- type: DomainSecurity
  url: security/zoomin-domain-security.yml
x-enrichment:
  date: '2026-07-21'
  status: minimal
  artifacts_added: 1
  pass: local-v1
x-parent: salesforce
x-relationship: acquisition
x-acquired: 2024

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