Zoomin

Zoomin is a content and knowledge orchestration platform that unifies unstructured product content — documentation, in-product help, knowledge base and community answers — into personalized self-service and in-app experiences across customer support, success and experience teams. Founded in Tel Aviv, Zoomin was acquired by Salesforce on November 1, 2024 and now powers the Unified Knowledge and Agentforce/Data Cloud offerings. Its products include the Content Delivery Platform, Documentation Portal, In-Product Help, Zoomin for ServiceNow, Unified Knowledge and Zoomin Analytics. Zoomin does not publish a public, self-serve developer API surface; its integrations are delivered through customer implementations and the Salesforce platform. This profile was surfaced as a Bessemer Venture Partners portfolio company.

Zoomin is profiled on the APIs.io network. Tagged areas include Company, Cloud, Content, Documentation, and Knowledge Management.

Zoomin’s developer surface includes documentation, support, and 5 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

11.7/100 emerging ▬ flat Agent 0/100 human only Front door AI 5/6 prominent saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

0 APIs

Company Cloud Content Documentation Knowledge Management Customer Service Customer Experience Analytics Salesforce

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 11.7/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 2.4 / 17

Access Clarity 3.6 / 17

Operational Transparency 0.0 / 11

Contract Governance 0.0 / 10

Discoverability 4.1 / 9

Regulatory Posture 2.1 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Machine-Readable Auth +10 pts — a served openid-configuration/oauth-authorization-server carrying `issuer` (served), else the securitySchemes class in the provider OpenAPIs — bound (mutualTLS, DPoP, Signature) > negotiable (oauth2 authorizationCode/clientCredentials, openIdConnect) > bearer (http bearer, apiKey)
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes

13 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Developer Ergonomics scores 14.3 — up to +17.1 composite points
Access Clarity scores 21.1 — up to +15.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/zoomin/apis.yml: open an issue on github.com/api-evangelist/zoomin to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
ServiceNow Store (partner apps + ServiceNow Certified App)	standard	17.2 (thin)	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Zoomin Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 1

The organization behind the API

Website

Website

Other 1

Properties that don't map to a standard resource type

ParentCompany

ParentCompany

Source (apis.yml)

aid: zoomin
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/zoomin.png
name: Zoomin
description: Zoomin is a content and knowledge orchestration platform that unifies unstructured product content — documentation,
  in-product help, knowledge base and community answers — into personalized self-service and in-app experiences across customer
  support, success and experience teams. Founded in Tel Aviv, Zoomin was acquired by Salesforce on November 1, 2024 and now
  powers the Unified Knowledge and Agentforce/Data Cloud offerings. Its products include the Content Delivery Platform, Documentation
  Portal, In-Product Help, Zoomin for ServiceNow, Unified Knowledge and Zoomin Analytics. Zoomin does not publish a public,
  self-serve developer API surface; its integrations are delivered through customer implementations and the Salesforce platform.
  This profile was surfaced as a Bessemer Venture Partners portfolio company.
url: https://raw.githubusercontent.com/api-evangelist/zoomin/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- bessemer-venture-partners
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-08-21'
x-docs-platform: redoc
x-docs-platform-confidence: medium
x-docs-platform-checked: 2026-10-17
tags:
- Company
- Cloud
- Content
- Documentation
- Knowledge Management
- Customer Service
- Customer Experience
- Analytics
- Salesforce
tags_raw:
- Company
- Cloud
- Content
- Documentation
- Knowledge Management
- Customer Support
- Customer Experience
- Analytics
- Salesforce
- Knowledge-Management
- Customer-Support
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: ParentCompany
  url: https://apis.io/providers/salesforce/
  name: Salesforce
  x-relationship: acquisition
  x-generated-by: salesforce-family:2026-08-21
  x-acquired: 2024
- type: Website
  url: https://www.zoominsoftware.com/
- type: Documentation
  url: https://docs.zoominsoftware.com/
- type: Support
  url: https://zoomin.my.site.com/ServicePortal
- type: TermsOfService
  url: https://www.zoominsoftware.com/terms-of-use
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/legal/privacy/
- type: DomainSecurity
  url: security/zoomin-domain-security.yml
x-enrichment:
  date: '2026-07-21'
  status: minimal
  artifacts_added: 1
  pass: local-v1
x-parent: salesforce
x-relationship: acquisition
x-acquired: 2024

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