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parcelLab
parcelLab is a Munich-headquartered post-purchase experience platform (parcelLab GmbH) used by retailers including IKEA, Hugo Boss, Dyson, Puma, and John Lewis to turn delivery and returns into a branded, revenue-generating part of the customer journey. The platform spans four modules — Convert (pre-checkout delivery promise), Engage (multichannel post-purchase communications), Retain (Returns Portal and returns experience), and Insights (analytics, benchmarking, control tower) — layered with AI agents (WISMO/R, Insights, Fraud & Abuse) and exposed via the parcelLab API v4 Enhanced. Global, EU, and US regional endpoints are available; the same data backs a Model Context Protocol server at agents.parcellab.com/mcp/ for agentic clients.
parcelLab publishes 7 APIs on the APIs.io network, including Campaigns API, Events API, Orders API, and 4 more. Tagged areas include Post-Purchase, E-Commerce, Tracking, Returns, and Shipping.
The parcelLab catalog on APIs.io includes 1 JSON-LD context and 2 Spectral governance rulesets.
parcelLab’s developer surface includes authentication, documentation, getting-started guide, API reference, signup flow, developer console, pricing, and 40 more developer resources.
8 APIs
10 Features
6 Use Cases
Post-Purchase E-Commerce Tracking Returns Shipping Delivery Customer Experience Logistics Communications Germany
On this page
Kin Score
APIs 8
Postman 1
Open Collections 1
Arazzo 11
Pricing Plans 1
Rate Limits 1
FinOps 1
Features 10
Vocabularies 1
Spectral Rules 2
JSON Schema 6
JSON Structure 2
Examples 5
Security Posture 3
Agentic Access 1
Use Cases 6
Integrations 12
Solutions 5
Resources 48
apis.yml
42 Operational Transparency
Composite quality — 66.9/100 · exemplar
Contract Quality
18.1 / 25
Developer Ergonomics
15.7 / 20
Commercial Clarity
12.1 / 20
Operational Transparency
5.5 / 13
Agent readiness — 34/100 · agent ready
Machine-Readable Contract
18 / 18
Agentic Access Contract
10 / 10
MCP Server
0 / 12
Machine-Readable Auth
10 / 10
Idempotency
0 / 9
Stable Error Semantics
8 / 8
Request/Response Examples
0 / 7
Rate-Limit Signaling
7 / 7
Typed Event Surface
0 / 6
Agent Skills
0 / 5
Well-Known Catalog
0 / 4
Consent & Bot Identity
0 / 3
A2A Agent Card
0 / 8
Dry-Run / Simulate Mode
0 / 4
Individual APIs this provider publishes, each with its own machine-readable definition.
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Ready-to-run Postman collections for exercising this provider's APIs.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Multi-step API workflows described with the Arazzo specification.
Scroll for all 11
Published pricing tiers and plan structures.
Documented rate limits and quota policies.
Cost, billing, and metering signals for API financial operations.
Notable capabilities this provider offers.
Scroll for all 10
JSON-LD contexts and semantic vocabularies used across these APIs.
Spectral governance rulesets for linting and validating these APIs.
Standalone JSON Schema definitions for this provider's data models.
JSON Structure definitions describing this provider's data shapes.
Example request and response payloads for these APIs.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Recommended x-agentic-access execution contracts for AI agents.
What developers build with this provider.
Pre-built integrations with other platforms and tools.
Scroll for all 12
Packaged solutions this provider offers.
Get Started 4
Portal, sign-up, and the first successful call
Documentation 2
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 14
Pagination, idempotency, versioning, errors, and events
Scroll for all 14
Build 8
SDKs, sample code, and the tooling you integrate with
Scroll for all 8
Access & Security 5
Authentication, authorization, and security posture
Operate 3
Status, limits, changes, and where to get help
Commercial 4
Pricing, plans, and the legal terms of use
Company 4
The organization behind the API
Other 3
Properties that don't map to a standard resource type
Source (apis.yml)
aid: parcellab
url: https://raw.githubusercontent.com/api-evangelist/parcellab/refs/heads/main/apis.yml
name: parcelLab
description: parcelLab is a Munich-headquartered post-purchase experience platform (parcelLab GmbH) used by retailers including
IKEA, Hugo Boss, Dyson, Puma, and John Lewis to turn delivery and returns into a branded, revenue-generating part of the
customer journey. The platform spans four modules — Convert (pre-checkout delivery promise), Engage (multichannel post-purchase
communications), Retain (Returns Portal and returns experience), and Insights (analytics, benchmarking, control tower) —
layered with AI agents (WISMO/R, Insights, Fraud & Abuse) and exposed via the parcelLab API v4 Enhanced. Global, EU, and
US regional endpoints are available; the same data backs a Model Context Protocol server at agents.parcellab.com/mcp/ for
agentic clients.
accessModel:
pricing: unknown
onboarding: self-serve
trial: false
try_now: false
public: false
label: Self-serve signup
confidence: high
source:
- plans
- authentication
generated: '2026-07-22'
method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/parcellab.png
tags:
- Post-Purchase
- E-Commerce
- Tracking
- Returns
- Shipping
- Delivery
- Customer Experience
- Logistics
- Communications
- Germany
created: '2026-05-25'
modified: '2026-05-25'
specificationVersion: '0.19'
type: Index
kind: contract
access: 3rd-Party
position: Producer
apis:
- aid: parcellab:parcellab-mcp
name: parcelLab MCP Server
description: Hosted Model Context Protocol server exposing the parcelLab order tracking and returns registration workflow
to MCP-compatible agents, authenticated via OAuth 2.1 bearer tokens with scopes such as `track:orderinfo` and `returns:registration`.
humanURL: https://github.com/parcelLab/parcellab-mcp-server
baseURL: https://agents.parcellab.com/mcp/
tags:
- MCP
- AI
- Agents
- Tracking
- Returns
properties:
- type: GitHubRepository
url: https://github.com/parcelLab/parcellab-mcp-server
- type: Documentation
url: https://github.com/parcelLab/parcellab-mcp-server
- aid: parcellab:parcellab-campaigns-api
name: parcelLab Campaigns API
description: Evaluate campaign targeting and redirect analytics events.
humanURL: https://docs.parcellab.com/docs/developers/readme
baseURL: https://api.parcellab.com
tags:
- Campaigns
properties:
- type: OpenAPI
url: openapi/parcellab-campaigns-api-openapi.yml
- type: Documentation
url: https://docs.parcellab.com/docs/developers/readme
- type: APIReference
url: https://docs.parcellab.com/docs/developers/getting-started/api-reference
- type: GettingStarted
url: https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide
- type: Authentication
url: https://docs.parcellab.com/docs/developers/getting-started/authentication
- type: JSONSchema
url: json-schema/parcellab-order-schema.json
- type: JSONSchema
url: json-schema/parcellab-tracking-schema.json
- type: JSONSchema
url: json-schema/parcellab-return-registration-schema.json
- type: JSONSchema
url: json-schema/parcellab-address-schema.json
- type: JSONSchema
url: json-schema/parcellab-line-item-schema.json
- type: JSONSchema
url: json-schema/parcellab-promise-prediction-schema.json
- type: JSONStructure
url: json-structure/parcellab-order-structure.json
- type: JSONStructure
url: json-structure/parcellab-return-registration-structure.json
- type: JSONLD
url: json-ld/parcellab-context.jsonld
- type: Examples
url: examples/parcellab-upsert-order-example.json
- type: Examples
url: examples/parcellab-get-order-info-example.json
- type: Examples
url: examples/parcellab-predict-delivery-example.json
- type: Examples
url: examples/parcellab-create-return-registration-example.json
- type: Examples
url: examples/parcellab-pudo-lookup-example.json
- aid: parcellab:parcellab-events-api
name: parcelLab Events API
description: Send custom shop or warehouse events into the tracking timeline.
humanURL: https://docs.parcellab.com/docs/developers/readme
baseURL: https://api.parcellab.com
tags:
- Events
properties:
- type: OpenAPI
url: openapi/parcellab-events-api-openapi.yml
- type: Documentation
url: https://docs.parcellab.com/docs/developers/readme
- type: APIReference
url: https://docs.parcellab.com/docs/developers/getting-started/api-reference
- type: GettingStarted
url: https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide
- type: Authentication
url: https://docs.parcellab.com/docs/developers/getting-started/authentication
- type: JSONSchema
url: json-schema/parcellab-order-schema.json
- type: JSONSchema
url: json-schema/parcellab-tracking-schema.json
- type: JSONSchema
url: json-schema/parcellab-return-registration-schema.json
- type: JSONSchema
url: json-schema/parcellab-address-schema.json
- type: JSONSchema
url: json-schema/parcellab-line-item-schema.json
- type: JSONSchema
url: json-schema/parcellab-promise-prediction-schema.json
- type: JSONStructure
url: json-structure/parcellab-order-structure.json
- type: JSONStructure
url: json-structure/parcellab-return-registration-structure.json
- type: JSONLD
url: json-ld/parcellab-context.jsonld
- type: Examples
url: examples/parcellab-upsert-order-example.json
- type: Examples
url: examples/parcellab-get-order-info-example.json
- type: Examples
url: examples/parcellab-predict-delivery-example.json
- type: Examples
url: examples/parcellab-create-return-registration-example.json
- type: Examples
url: examples/parcellab-pudo-lookup-example.json
- aid: parcellab:parcellab-orders-api
name: parcelLab Orders API
description: Create, update, and inspect orders and their trackings.
humanURL: https://docs.parcellab.com/docs/developers/readme
baseURL: https://api.parcellab.com
tags:
- Orders
properties:
- type: OpenAPI
url: openapi/parcellab-orders-api-openapi.yml
- type: Documentation
url: https://docs.parcellab.com/docs/developers/readme
- type: APIReference
url: https://docs.parcellab.com/docs/developers/getting-started/api-reference
- type: GettingStarted
url: https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide
- type: Authentication
url: https://docs.parcellab.com/docs/developers/getting-started/authentication
- type: JSONSchema
url: json-schema/parcellab-order-schema.json
- type: JSONSchema
url: json-schema/parcellab-tracking-schema.json
- type: JSONSchema
url: json-schema/parcellab-return-registration-schema.json
- type: JSONSchema
url: json-schema/parcellab-address-schema.json
- type: JSONSchema
url: json-schema/parcellab-line-item-schema.json
- type: JSONSchema
url: json-schema/parcellab-promise-prediction-schema.json
- type: JSONStructure
url: json-structure/parcellab-order-structure.json
- type: JSONStructure
url: json-structure/parcellab-return-registration-structure.json
- type: JSONLD
url: json-ld/parcellab-context.jsonld
- type: Examples
url: examples/parcellab-upsert-order-example.json
- type: Examples
url: examples/parcellab-get-order-info-example.json
- type: Examples
url: examples/parcellab-predict-delivery-example.json
- type: Examples
url: examples/parcellab-create-return-registration-example.json
- type: Examples
url: examples/parcellab-pudo-lookup-example.json
- aid: parcellab:parcellab-place-info-api
name: parcelLab Place Info API
description: Look up nearby pickup and drop-off (PUDO) locations.
humanURL: https://docs.parcellab.com/docs/developers/readme
baseURL: https://api.parcellab.com
tags:
- Place Info
properties:
- type: OpenAPI
url: openapi/parcellab-place-info-api-openapi.yml
- type: Documentation
url: https://docs.parcellab.com/docs/developers/readme
- type: APIReference
url: https://docs.parcellab.com/docs/developers/getting-started/api-reference
- type: GettingStarted
url: https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide
- type: Authentication
url: https://docs.parcellab.com/docs/developers/getting-started/authentication
- type: JSONSchema
url: json-schema/parcellab-order-schema.json
- type: JSONSchema
url: json-schema/parcellab-tracking-schema.json
- type: JSONSchema
url: json-schema/parcellab-return-registration-schema.json
- type: JSONSchema
url: json-schema/parcellab-address-schema.json
- type: JSONSchema
url: json-schema/parcellab-line-item-schema.json
- type: JSONSchema
url: json-schema/parcellab-promise-prediction-schema.json
- type: JSONStructure
url: json-structure/parcellab-order-structure.json
- type: JSONStructure
url: json-structure/parcellab-return-registration-structure.json
- type: JSONLD
url: json-ld/parcellab-context.jsonld
- type: Examples
url: examples/parcellab-upsert-order-example.json
- type: Examples
url: examples/parcellab-get-order-info-example.json
- type: Examples
url: examples/parcellab-predict-delivery-example.json
- type: Examples
url: examples/parcellab-create-return-registration-example.json
- type: Examples
url: examples/parcellab-pudo-lookup-example.json
- aid: parcellab:parcellab-promise-api
name: parcelLab Promise API
description: Pre-checkout delivery date predictions.
humanURL: https://docs.parcellab.com/docs/developers/readme
baseURL: https://api.parcellab.com
tags:
- Promise
properties:
- type: OpenAPI
url: openapi/parcellab-promise-api-openapi.yml
- type: Documentation
url: https://docs.parcellab.com/docs/developers/readme
- type: APIReference
url: https://docs.parcellab.com/docs/developers/getting-started/api-reference
- type: GettingStarted
url: https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide
- type: Authentication
url: https://docs.parcellab.com/docs/developers/getting-started/authentication
- type: JSONSchema
url: json-schema/parcellab-order-schema.json
- type: JSONSchema
url: json-schema/parcellab-tracking-schema.json
- type: JSONSchema
url: json-schema/parcellab-return-registration-schema.json
- type: JSONSchema
url: json-schema/parcellab-address-schema.json
- type: JSONSchema
url: json-schema/parcellab-line-item-schema.json
- type: JSONSchema
url: json-schema/parcellab-promise-prediction-schema.json
- type: JSONStructure
url: json-structure/parcellab-order-structure.json
- type: JSONStructure
url: json-structure/parcellab-return-registration-structure.json
- type: JSONLD
url: json-ld/parcellab-context.jsonld
- type: Examples
url: examples/parcellab-upsert-order-example.json
- type: Examples
url: examples/parcellab-get-order-info-example.json
- type: Examples
url: examples/parcellab-predict-delivery-example.json
- type: Examples
url: examples/parcellab-create-return-registration-example.json
- type: Examples
url: examples/parcellab-pudo-lookup-example.json
- aid: parcellab:parcellab-returns-api
name: parcelLab Returns API
description: Return registrations, configurations, and document templates.
humanURL: https://docs.parcellab.com/docs/developers/readme
baseURL: https://api.parcellab.com
tags:
- Returns
properties:
- type: OpenAPI
url: openapi/parcellab-returns-api-openapi.yml
- type: Documentation
url: https://docs.parcellab.com/docs/developers/readme
- type: APIReference
url: https://docs.parcellab.com/docs/developers/getting-started/api-reference
- type: GettingStarted
url: https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide
- type: Authentication
url: https://docs.parcellab.com/docs/developers/getting-started/authentication
- type: JSONSchema
url: json-schema/parcellab-order-schema.json
- type: JSONSchema
url: json-schema/parcellab-tracking-schema.json
- type: JSONSchema
url: json-schema/parcellab-return-registration-schema.json
- type: JSONSchema
url: json-schema/parcellab-address-schema.json
- type: JSONSchema
url: json-schema/parcellab-line-item-schema.json
- type: JSONSchema
url: json-schema/parcellab-promise-prediction-schema.json
- type: JSONStructure
url: json-structure/parcellab-order-structure.json
- type: JSONStructure
url: json-structure/parcellab-return-registration-structure.json
- type: JSONLD
url: json-ld/parcellab-context.jsonld
- type: Examples
url: examples/parcellab-upsert-order-example.json
- type: Examples
url: examples/parcellab-get-order-info-example.json
- type: Examples
url: examples/parcellab-predict-delivery-example.json
- type: Examples
url: examples/parcellab-create-return-registration-example.json
- type: Examples
url: examples/parcellab-pudo-lookup-example.json
- aid: parcellab:parcellab-surveys-api
name: parcelLab Surveys API
description: Retrieve survey definitions and submit responses.
humanURL: https://docs.parcellab.com/docs/developers/readme
baseURL: https://api.parcellab.com
tags:
- Surveys
properties:
- type: OpenAPI
url: openapi/parcellab-surveys-api-openapi.yml
- type: Documentation
url: https://docs.parcellab.com/docs/developers/readme
- type: APIReference
url: https://docs.parcellab.com/docs/developers/getting-started/api-reference
- type: GettingStarted
url: https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide
- type: Authentication
url: https://docs.parcellab.com/docs/developers/getting-started/authentication
- type: JSONSchema
url: json-schema/parcellab-order-schema.json
- type: JSONSchema
url: json-schema/parcellab-tracking-schema.json
- type: JSONSchema
url: json-schema/parcellab-return-registration-schema.json
- type: JSONSchema
url: json-schema/parcellab-address-schema.json
- type: JSONSchema
url: json-schema/parcellab-line-item-schema.json
- type: JSONSchema
url: json-schema/parcellab-promise-prediction-schema.json
- type: JSONStructure
url: json-structure/parcellab-order-structure.json
- type: JSONStructure
url: json-structure/parcellab-return-registration-structure.json
- type: JSONLD
url: json-ld/parcellab-context.jsonld
- type: Examples
url: examples/parcellab-upsert-order-example.json
- type: Examples
url: examples/parcellab-get-order-info-example.json
- type: Examples
url: examples/parcellab-predict-delivery-example.json
- type: Examples
url: examples/parcellab-create-return-registration-example.json
- type: Examples
url: examples/parcellab-pudo-lookup-example.json
common:
- type: AgenticAccess
url: agentic-access/parcellab-agentic-access.yml
- type: VulnerabilityDisclosure
url: security/parcellab-vulnerability-disclosure.yml
- type: DomainSecurity
url: security/parcellab-domain-security.yml
- type: Authentication
url: authentication/parcellab-authentication.yml
- type: PostmanWorkspace
url: https://www.postman.com/kinlaneapi/parcellab/overview
- type: Arazzo
url: arazzo/parcellab-create-and-fetch-return-workflow.yml
name: parcelLab Create and Fetch Return
- type: Arazzo
url: arazzo/parcellab-evaluate-campaign-and-redirect-workflow.yml
name: parcelLab Evaluate Campaign and Log Redirect
- type: Arazzo
url: arazzo/parcellab-list-and-get-return-workflow.yml
name: parcelLab List and Get Return
- type: Arazzo
url: arazzo/parcellab-predict-then-create-order-workflow.yml
name: parcelLab Predict Delivery and Create Order
- type: Arazzo
url: arazzo/parcellab-pudo-lookup-and-register-return-workflow.yml
name: parcelLab PUDO Lookup and Register Return
- type: Arazzo
url: arazzo/parcellab-register-return-and-survey-workflow.yml
name: parcelLab Register Return and Collect Survey
- type: Arazzo
url: arazzo/parcellab-resolve-config-and-register-return-workflow.yml
name: parcelLab Resolve Config and Register Return
- type: Arazzo
url: arazzo/parcellab-send-event-and-refresh-workflow.yml
name: parcelLab Send Event and Refresh Status
- type: Arazzo
url: arazzo/parcellab-survey-fetch-and-submit-workflow.yml
name: parcelLab Survey Fetch and Submit
- type: Arazzo
url: arazzo/parcellab-track-and-target-campaign-workflow.yml
name: parcelLab Track and Target Campaign
- type: Arazzo
url: arazzo/parcellab-upsert-order-and-track-workflow.yml
name: parcelLab Create Order and Track
- type: Website
url: https://parcellab.com
- type: DeveloperPortal
url: https://docs.parcellab.com/docs/developers/readme
- type: Documentation
url: https://docs.parcellab.com/docs/readme
- type: GettingStarted
url: https://docs.parcellab.com/docs/onboarding
- type: Authentication
url: https://docs.parcellab.com/docs/developers/getting-started/authentication
- type: APIReference
url: https://docs.parcellab.com/docs/developers/getting-started/api-reference
- type: ErrorCodes
url: https://docs.parcellab.com/docs/developers/getting-started/error-codes
- type: Signup
url: https://app.parcellab.com/signin
- type: Console
url: https://app.parcellab.com
- type: StatusPage
url: https://status.parcellab.com
- type: Pricing
url: https://parcellab.com/contact-us
- type: Blog
url: https://parcellab.com/blog/
- type: TermsOfService
url: https://parcellab.com/legal/terms-of-service/
- type: Careers
url: https://parcellab.com/careers
- type: Support
url: https://parcellab.com/contact-us
- type: GitHubOrganization
url: https://github.com/parcelLab
- type: LinkedIn
url: https://www.linkedin.com/company/parcellab
- type: SecurityCompliance
url: https://docs.parcellab.com/docs/platform/security-compliance
- type: SingleSignOn
url: https://docs.parcellab.com/docs/platform/security-compliance/single-sign-on
- type: DataRetentionPolicy
url: https://docs.parcellab.com/docs/platform/security-compliance/data-retention-policy
- type: SDKs
url: https://github.com/parcelLab/parcelLab-js-plugin
- type: SDKs
url: https://github.com/parcelLab/js-plugin-utils
- type: SDKs
url: https://github.com/parcelLab/regionIdentifier
- type: SDKs
url: https://github.com/parcelLab/parcellab-embedded-ui-snippets
- type: SDKs
url: https://github.com/parcelLab/charts
- type: AgentSDK
url: https://github.com/parcelLab/parcellab-mcp-server
- type: Plans
url: plans/parcellab-plans-pricing.yml
- type: RateLimits
url: rate-limits/parcellab-rate-limits.yml
- type: FinOps
url: finops/parcellab-finops.yml
- type: SpectralRules
url: rules/parcellab-rules.yml
- type: Vocabulary
url: vocabulary/parcellab-vocabulary.yml
- type: Features
data:
- name: Delivery Promise
description: Pre-checkout delivery date prediction (Promise API) to drive cart conversion.
- name: Order & Tracking Ingestion
description: Idempotent v4 Orders API with mutations to add/cancel trackings or amend line items.
- name: Carrier Network
description: Integrations with 450+ carriers worldwide via direct carrier interfaces.
- name: Returns Portal
description: Branded self-service returns portal with refund options, exchanges, retention offers, split returns, and
claims.
- name: Multichannel Communications
description: Email, SMS, Push, Webhook, and Order Status Page delivery of branded post-purchase messages.
- name: Apple Wallet Tracking
description: Native Apple Wallet passes for order tracking.
- name: AI Agents
description: WISMO/R Agent, Insights Agent, and Fraud & Abuse Insights powered by ML over post-purchase data.
- name: Insights & Benchmarking
description: Trackings Insights, Communication Insights, Control Tower, Logistics Analysis, and Benchmarking dashboards.
- name: Surveys & NPS
description: Embedded surveys and NPS feedback tied to deliveries or return registrations.
- name: MCP Server
description: Hosted Model Context Protocol server (agents.parcellab.com/mcp/) for agentic order tracking and return registration
workflows.
- type: UseCases
data:
- name: WISMO Reduction
description: Cut "Where Is My Order" support contacts by proactively communicating tracking updates.
- name: Returns as Retention
description: Convert returns into exchanges, store credit, or retention offers to keep revenue.
- name: Cart Conversion
description: Display a delivery promise at checkout to reduce abandonment.
- name: Cross-Border Returns
description: Provide customs handling and Global-e integration for unified cross-border returns.
- name: Carrier Performance Benchmarking
description: Compare lead-times, exceptions, and on-time rates across the carrier portfolio.
- name: Marketing in the Delivery Window
description: Embed branded campaigns and product recommendations in delivery communications.
- type: Integrations
data:
- name: Shopify
description: Native Shopify integration for tracking, communications, and returns.
- name: Magento 2
description: Webhook extension for Magento 2 storefronts.
- name: Shopware
description: Embedded Order Status Page for Shopware shops.
- name: Klaviyo
description: Route post-purchase email through Klaviyo journeys.
- name: Postscript
description: Route post-purchase SMS through Postscript.
- name: Zendesk
description: Customer service ticket sidebar with parcelLab tracking data.
- name: Gorgias
description: Helpdesk widget displaying order and tracking data.
- name: Kustomer
description: Helpdesk app for parcelLab delivery context.
- name: Salesforce Service Cloud
description: Customer Service Integration surfacing parcelLab data in SFSC.
- name: Global-e
description: Unified cross-border returns experience.
- name: Apple Wallet
description: Native order tracking passes in Apple Wallet.
- name: Poshmark
description: List non-returnable items directly from the Returns Portal onto Poshmark.
- type: Solutions
data:
- name: Convert
description: Pre-checkout delivery promise module.
- name: Engage
description: Multichannel post-purchase communication module.
- name: Retain
description: Returns Portal and returns experience module.
- name: Insights
description: Analytics, benchmarking, and control tower module.
- name: AI Agents
description: Add-on autonomous agents for WISMO/R, insights, and fraud.
- type: Offices
data:
- name: Munich (HQ)
description: parcelLab GmbH — Kapellenweg 6, 81371 Munich, Germany.
- name: Boston
description: 75 State Street, Boston, MA 02109, USA.
- name: London
description: Moor Place, 1 Fore Street Avenue, London EC2Y 9DT, UK.
- name: Paris
description: 24-26 Rue De la Pépinière, 75008 Paris, France.
maintainers:
- FN: Kin Lane
email: kin@apievangelist.com