Goodays

Goodays (formerly Critizr) is Europe's leading customer experience management platform, founded in 2012 and headquartered in Lille, France, helping retailers and multi-location brands understand and act on customer feedback across every point of sale. Its REST API v2 (api.goodays.co/v2) exposes a Core API for the place/level/survey/user hierarchy, a Response API to read and reply to customer reviews, a Solicitation API to request feedback by email/SMS, a Collect API for first-party collection sources, and a Metrics API for NPS, satisfaction, relationship, Google-score, dissatisfaction and retained-customer statistics. Goodays also ships Web, iOS and Android SDKs and embeddable feedback widgets. Added to the API Evangelist network as a point-nine portfolio lead and enriched by the pipeline from Goodays' public developer documentation.

Goodays publishes 7 API contracts indexed on the APIs.io network, including Core API, Dashboard API, Events API, and 4 more. Tagged areas include Company, Customer Experience, Customer Feedback, Voice of the Customer, and Surveys.

The Goodays catalog on APIs.io includes 1 Spectral governance ruleset.

Goodays’ developer surface includes documentation, API reference, getting-started guide, authentication, support, engineering blog, and 21 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

36.7/100 thin ▬ flat Agent 19/100 agent aware Front door AI 4/6 moderate Heartbeat 0/100 dormant saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

1 published contract 3 Agent Skills

Company Customer Experience Customer Feedback Voice of the Customer Surveys NPS Reviews Retail CRM Software-as-a-Service

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

coreresponsesolicitationstats

GET /stats/dissatisfaction GET /stats/google_score GET /stats/nps GET /stats/satisfaction

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 36.7/100 · thin

Contract Quality 8.0 / 19

Developer Ergonomics 7.8 / 15

Access Clarity 3.8 / 15

Operational Transparency 0.3 / 10

Contract Governance 1.6 / 9

Discoverability 5.5 / 8

Regulatory Posture 3.8 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 19/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)

10 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 25.0 — up to +15.0 composite points
Contract Quality scores 42.4 — up to +14.4 composite points
Operational Transparency scores 2.6 — up to +12.7 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/goodays/apis.yml: open an issue on github.com/api-evangelist/goodays to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Surveys, Market Research and Experience Management	undeclared	-	-	-
Reviews, Ratings and UGC (review platforms and who integrates with them)	undeclared	-	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

APIs 7

Individual APIs this provider publishes, each with its own machine-readable definition.

Goodays Core API

The core API from Goodays — 22 operation(s) for core.

Goodays Dashboard API

The dashboard API from Goodays — 1 operation(s) for dashboard.

Goodays Events API

The events API from Goodays — 5 operation(s) for events.

Goodays Response API

The response API from Goodays — 9 operation(s) for response.

Goodays Session API

The session API from Goodays — 1 operation(s) for session.

Goodays Solicitation API

The solicitation API from Goodays — 3 operation(s) for solicitation.

Goodays Stats API

The stats API from Goodays — 8 operation(s) for stats.

Scroll for all 7

Open Collections 7

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Goodays core API

OPEN COLLECTION

Goodays core dashboard API

OPEN COLLECTION

Goodays core events API

OPEN COLLECTION

Goodays core response API

OPEN COLLECTION

Goodays core session API

OPEN COLLECTION

Goodays core solicitation API

OPEN COLLECTION

Goodays core stats API

OPEN COLLECTION

Scroll for all 7

Agent Skills 3

Packaged agent skills for driving this provider's APIs from an AI assistant.

Collect customer feedback into Goodays

AGENT SKILL

Respond to customer reviews in Goodays

AGENT SKILL

Track customer-experience metrics in Goodays

AGENT SKILL

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Goodays API Rules

53 rules · 50 errors 1 warnings 2 info

SPECTRAL

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Goodays Openapi Overlay

3 actions · update · goodays-openapi-original.json

DERIVED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Goodays Authentication

apiKey · 1 scheme

SECURITY

Goodays Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 5

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

LLMsTxt

AgentSkill

AgentSkill

AgentSkill

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Conventions

DataModel

Lifecycle

Components

Conformance

Build 3

SDKs, sample code, and the tooling you integrate with

Packages

Packages

SDKs

SDKs

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

Authentication

Authentication

Compliance

Compliance

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 1

Pricing, plans, and the legal terms of use

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Blog

Blog

Website

Website

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: goodays
name: Goodays
description: Goodays (formerly Critizr) is Europe's leading customer experience management platform, founded in 2012 and headquartered
  in Lille, France, helping retailers and multi-location brands understand and act on customer feedback across every point
  of sale. Its REST API v2 (api.goodays.co/v2) exposes a Core API for the place/level/survey/user hierarchy, a Response API
  to read and reply to customer reviews, a Solicitation API to request feedback by email/SMS, a Collect API for first-party
  collection sources, and a Metrics API for NPS, satisfaction, relationship, Google-score, dissatisfaction and retained-customer
  statistics. Goodays also ships Web, iOS and Android SDKs and embeddable feedback widgets. Added to the API Evangelist network
  as a point-nine portfolio lead and enriched by the pipeline from Goodays' public developer documentation.
url: https://raw.githubusercontent.com/api-evangelist/goodays/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- point-nine
x-tier: profiled
x-tier-reason: portfolio-lead-enriched
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
image: https://assets.goodays.prod.verveagency.com/assets/illu-social-en.png
x-docs-platform: readme
x-docs-platform-confidence: high
x-docs-platform-checked: 2026-10-03
tags:
- Company
- Customer Experience
- Customer Feedback
- Voice of the Customer
- Surveys
- NPS
- Reviews
- Retail
- CRM
- Software-as-a-Service
tags_raw:
- Company
- Customer Experience
- Customer Feedback
- Voice of the Customer
- Surveys
- NPS
- Reviews
- Retail
- CRM
- SaaS
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- aid: goodays:goodays-core-api
  name: Goodays Core API
  description: The core API from Goodays — 22 operation(s) for core.
  humanURL: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
  baseURL: https://api.goodays.co/v2
  tags:
  - Core
  tags_raw:
  - core
  properties:
  - type: OpenAPI
    url: openapi/goodays-core-api-openapi.yml
  - type: APIReference
    url: https://apidocs.goodays.co/reference/places_list
- aid: goodays:goodays-dashboard-api
  name: Goodays Dashboard API
  description: The dashboard API from Goodays — 1 operation(s) for dashboard.
  humanURL: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
  baseURL: https://api.goodays.co/v2
  tags:
  - Dashboards
  tags_raw:
  - dashboard
  properties:
  - type: OpenAPI
    url: openapi/goodays-dashboard-api-openapi.yml
  - type: APIReference
    url: https://apidocs.goodays.co/reference/places_list
- aid: goodays:goodays-events-api
  name: Goodays Events API
  description: The events API from Goodays — 5 operation(s) for events.
  humanURL: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
  baseURL: https://api.goodays.co/v2
  tags:
  - Event
  tags_raw:
  - events
  properties:
  - type: OpenAPI
    url: openapi/goodays-events-api-openapi.yml
  - type: APIReference
    url: https://apidocs.goodays.co/reference/places_list
- aid: goodays:goodays-response-api
  name: Goodays Response API
  description: The response API from Goodays — 9 operation(s) for response.
  humanURL: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
  baseURL: https://api.goodays.co/v2
  tags:
  - Response
  tags_raw:
  - response
  properties:
  - type: OpenAPI
    url: openapi/goodays-response-api-openapi.yml
  - type: APIReference
    url: https://apidocs.goodays.co/reference/places_list
- aid: goodays:goodays-session-api
  name: Goodays Session API
  description: The session API from Goodays — 1 operation(s) for session.
  humanURL: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
  baseURL: https://api.goodays.co/v2
  tags:
  - Sessions
  tags_raw:
  - session
  properties:
  - type: OpenAPI
    url: openapi/goodays-session-api-openapi.yml
  - type: APIReference
    url: https://apidocs.goodays.co/reference/places_list
- aid: goodays:goodays-solicitation-api
  name: Goodays Solicitation API
  description: The solicitation API from Goodays — 3 operation(s) for solicitation.
  humanURL: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
  baseURL: https://api.goodays.co/v2
  tags:
  - solicitation
  properties:
  - type: OpenAPI
    url: openapi/goodays-solicitation-api-openapi.yml
  - type: APIReference
    url: https://apidocs.goodays.co/reference/places_list
- aid: goodays:goodays-stats-api
  name: Goodays Stats API
  description: The stats API from Goodays — 8 operation(s) for stats.
  humanURL: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
  baseURL: https://api.goodays.co/v2
  tags:
  - Stats
  tags_raw:
  - stats
  properties:
  - type: OpenAPI
    url: openapi/goodays-stats-api-openapi.yml
  - type: APIReference
    url: https://apidocs.goodays.co/reference/places_list
common:
- type: CapabilityMap
  url: capabilities/goodays-capability-edges.yml
  name: Goodays Business Capability Map
- type: Overlay
  url: overlays/goodays-openapi-overlay.yaml
- type: DeveloperPortal
  url: https://developers.goodays.co/docs/welcome-to-goodays-developer-platform
- type: Documentation
  url: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
- type: APIReference
  url: https://apidocs.goodays.co/reference/places_list
- type: GettingStarted
  url: https://apidocs.goodays.co/docs/welcome-to-goodays-api-platform
- type: Authentication
  url: authentication/goodays-authentication.yml
- type: Conventions
  url: conventions/goodays-conventions.yml
- type: DataModel
  url: data-model/goodays-data-model.yml
- type: Lifecycle
  url: lifecycle/goodays-lifecycle.yml
- type: X-MCPServerCandidate
  url: mcp/goodays-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: LLMsTxt
  url: llms/goodays-llms.txt
- type: Packages
  url: packages/goodays-packages.yml
- type: SDKs
  url: packages/goodays-packages.yml
- type: Components
  url: components/goodays-components.yml
- type: Conformance
  url: conformance/goodays-conformance.yml
- type: Compliance
  url: https://community.goodays.co/privacy-policy
- type: DomainSecurity
  url: security/goodays-domain-security.yml
- type: AgentSkill
  url: skills/goodays-collect-feedback.md
- type: AgentSkill
  url: skills/goodays-respond-to-reviews.md
- type: AgentSkill
  url: skills/goodays-track-experience-metrics.md
- type: Support
  url: https://help.goodays.co/en
- type: Blog
  url: https://community.goodays.co/en/blog
- type: GitHubOrganization
  url: https://github.com/critizr
- type: Login
  url: https://app.goodays.co/
- type: PrivacyPolicy
  url: https://community.goodays.co/privacy-policy
- type: Website
  url: https://goodays.co
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

Goodays API — frequently asked questions

Does Goodays have an API?

Yes. APIs.io lists 7 APIs from Goodays, including Goodays Core API, Goodays Dashboard API and Goodays Events API, and 4 more.

Is there an OpenAPI specification for the Goodays API?

Yes. APIs.io indexes 7 OpenAPI specifications for Goodays, each linked for download from this page.

How do I authenticate with the Goodays API?

Goodays uses bearer-token authentication (apiKey · 1 scheme). The details are profiled on APIs.io as Goodays Authentication.

Is the Goodays API ready for AI agents?

Goodays has a Kin Score of 36.7 out of 100 (thin) and an Agent Readiness score of 19.2 (agent-aware), scored by API Evangelist on 2026-11-06.

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