Certainly

Certainly provides AI‑enabled customer experience and support solutions, combining intelligent automation with human oversight to handle routine requests instantly while routing complex interactions to experts. Their platform supports multiple channels, offering speed, consistency, and care across customer support, sales support, and operational workflows. Founded to modernize service operations, Certainly serves enterprises seeking scalable, human‑in‑the‑loop AI for improved service quality and efficiency.

Certainly is profiled on the APIs.io network. Tagged areas include Artificial Intelligence, Customer Experience, Support, Automation, and Enterprise.

Certainly’s developer surface includes getting-started guide, support, engineering blog, pricing, signup flow, and 9 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

17.4/100 emerging ▼ -7.8 Agent 0/100 human only Heartbeat 29/100 slowing Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

0 APIs

Artificial Intelligence Customer Experience Support Automation Enterprise

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 17.4/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 2.0 / 17

Access Clarity 9.2 / 17

Operational Transparency 0.3 / 11

Contract Governance 0.0 / 10

Discoverability 4.1 / 9

Regulatory Posture 1.4 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Machine-Readable Auth +10 pts — a served openid-configuration/oauth-authorization-server carrying `issuer` (served), else the securitySchemes class in the provider OpenAPIs — bound (mutualTLS, DPoP, Signature) > negotiable (oauth2 authorizationCode/clientCredentials, openIdConnect) > bearer (http bearer, apiKey)
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes

13 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Developer Ergonomics scores 11.9 — up to +17.6 composite points
Operational Transparency scores 2.6 — up to +12.7 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/certainly/apis.yml: open an issue on github.com/api-evangelist/certainly to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Certainly API pricing

Prices published by Certainly, read 2026-10-08 from www.certainlycx.com/getting-started-pricing.

Plan	Price
Off Shore	$11 to $13 Per hour
Near Shore	$12 to $14 Per hour
Domestic	$28 to $30 Per hour

Plan details, limits and sources →

Pricing Plans 1

Published pricing tiers and plan structures.

Certainly Plans Pricing

3 plans

PLANS

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Certainly Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

SignUp

SignUp

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Postman

Postman

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

Hosts

Hosts

Vendors

Vendors

Source (apis.yml)

aid: certainly
name: Certainly
description: Certainly provides AI‑enabled customer experience and support solutions, combining intelligent automation with
  human oversight to handle routine requests instantly while routing complex interactions to experts. Their platform supports
  multiple channels, offering speed, consistency, and care across customer support, sales support, and operational workflows.
  Founded to modernize service operations, Certainly serves enterprises seeking scalable, human‑in‑the‑loop AI for improved
  service quality and efficiency.
url: https://raw.githubusercontent.com/api-evangelist/certainly/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-08 (modular-v1; was harvest)
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  probe_state: unreadable
  source:
  - plans
  - security
  generated: '2026-11-06'
  method: derived
specificationVersion: '0.20'
created: '2026-10-07'
modified: '2026-10-07'
tags:
- Artificial Intelligence
- Customer Experience
- Support
- Automation
- Enterprise
tags_raw:
- AI
- Customer Experience
- Support
- Automation
- Enterprise
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
image: https://www.certainlycx.com/logo.png
common:
- type: Plans
  url: plans/certainly-plans-pricing.yml
- type: Hosts
  url: hosts/certainly-hosts.yml
- type: Vendors
  url: vendors/certainly-vendors.yml
- type: DomainSecurity
  url: security/certainly-domain-security.yml
- type: Website
  url: https://www.certainlycx.com/
- type: GettingStarted
  url: https://www.certainlycx.com/getting-started-pricing
- type: Support
  url: https://www.certainlycx.com/contact-us
- type: Blog
  url: https://www.certainlycx.com/blog
- type: GitHubOrganization
  url: https://github.com/certainlycx
- type: Pricing
  url: https://www.certainlycx.com/getting-started-pricing
- type: SignUp
  url: https://www.certainlycx.com/begin-today
- type: TermsOfService
  url: https://www.certainlycx.com/terms-conditions
- type: PrivacyPolicy
  url: https://www.certainlycx.com/privacy-policy
- type: Postman
  url: https://www.postman.com/certainlycx/workspace
apis: []
x-coverage:
  state: unreadable
  reason: no-machine-readable-spec
  detail: Documentation page returns 404, no machine‑readable OpenAPI or other contract found.
  evidence:
  - url: https://www.certainlycx.com/docs
    status: 404
  checked: '2026-10-08'
x-enrichment:
  date: '2026-10-08'
  status: enriched
  artifacts_added: 6
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

Certainly API — frequently asked questions

How much does the Certainly API cost?

Certainly publishes its prices; its Off Shore plan is $11 to $13 Per hour as of 2026-10-08. APIs.io lists 3 pricing plans for Certainly, with each plan's price, limits and inclusions under Pricing on this page.

Is the Certainly API ready for AI agents?

Certainly has a Kin Score of 17.4 out of 100 (emerging) and an Agent Readiness score of 0.0 (human-only), scored by API Evangelist on 2026-11-06.

Work with this as data

Every provider here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for providers

9 MCP tools reach this

find_providersBrowse and filter every provider in the catalog.
get_provider_artifactsEvery artifact this provider publishes, grouped by type.
get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

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