Certainly

Certainly provides AI‑enabled customer experience and support solutions, combining intelligent automation with human oversight to handle routine requests instantly while routing complex interactions to experts. Their platform supports multiple channels, offering speed, consistency, and care across customer support, sales support, and operational workflows. Founded to modernize service operations, Certainly serves enterprises seeking scalable, human‑in‑the‑loop AI for improved service quality and efficiency.

Certainly is profiled on the APIs.io network. Tagged areas include AI, Customer Experience, Support, Automation, and Enterprise.

Certainly’s developer surface includes getting-started guide, support, engineering blog, pricing, signup flow, and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub

24.5/100 emerging Agent 3/100 human only Full breakdown ↓
scored 2026-10-09 · rubric v0.23.0

0 APIs

AICustomer Experience Support Automation Enterprise

Kin Score

Kin Score How this is scored →
scored 2026-10-09 · rubric v0.23.0

Composite quality — 24.5/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 4.0 / 17

Access Clarity 12.4 / 17

Operational Transparency 0.6 / 11

Contract Governance 0.0 / 10

Discoverability 4.1 / 9

Regulatory Posture 1.9 / 15

Agent readiness — 3/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/certainly: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Pricing Plans 1

Published pricing tiers and plan structures.

Certainly Plans Pricing

3 plans

PLANS

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Certainly Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

SignUp

SignUp

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Postman

Postman

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

Hosts

Hosts

Vendors

Vendors

Source (apis.yml)

aid: certainly
name: Certainly
description: Certainly provides AI‑enabled customer experience and support solutions, combining intelligent automation with
  human oversight to handle routine requests instantly while routing complex interactions to experts. Their platform supports
  multiple channels, offering speed, consistency, and care across customer support, sales support, and operational workflows.
  Founded to modernize service operations, Certainly serves enterprises seeking scalable, human‑in‑the‑loop AI for improved
  service quality and efficiency.
url: https://raw.githubusercontent.com/api-evangelist/certainly/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-08 (modular-v1; was harvest)
specificationVersion: '0.20'
created: '2026-10-07'
modified: '2026-10-07'
tags:
- AI
- Customer Experience
- Support
- Automation
- Enterprise
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
image: https://www.certainlycx.com/logo.png
common:
- type: Plans
  url: plans/certainly-plans-pricing.yml
- type: Hosts
  url: hosts/certainly-hosts.yml
- type: Vendors
  url: vendors/certainly-vendors.yml
- type: DomainSecurity
  url: security/certainly-domain-security.yml
- type: Website
  url: https://www.certainlycx.com/
- type: GettingStarted
  url: https://www.certainlycx.com/getting-started-pricing
- type: Support
  url: https://www.certainlycx.com/contact-us
- type: Blog
  url: https://www.certainlycx.com/blog
- type: GitHubOrganization
  url: https://github.com/certainlycx
- type: Pricing
  url: https://www.certainlycx.com/getting-started-pricing
- type: SignUp
  url: https://www.certainlycx.com/begin-today
- type: TermsOfService
  url: https://www.certainlycx.com/terms-conditions
- type: PrivacyPolicy
  url: https://www.certainlycx.com/privacy-policy
- type: Postman
  url: https://www.postman.com/certainlycx/workspace
apis: []
x-coverage:
  state: unreadable
  reason: no-machine-readable-spec
  detail: Documentation page returns 404, no machine‑readable OpenAPI or other contract found.
  evidence:
  - url: https://www.certainlycx.com/docs
    status: 404
  checked: '2026-10-08'
x-enrichment:
  date: '2026-10-08'
  status: enriched
  artifacts_added: 6
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

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