Capacity

Capacity provides a unified CX automation platform that leverages AI agents to automate, assist, analyze, and engage customers across voice, chat, SMS, email, and web channels. Founded in 2017 and part of the Equity.com incubator, it serves over 20,000 organizations, handling billions of automated interactions. The platform offers AI knowledge orchestration, real‑time agent assist, analytics, outbound campaigns, and industry‑specific solutions, aiming to reduce support costs and improve customer experiences.

Capacity is profiled on the APIs.io network. Tagged areas include Company, AI, Customer Experience, Automation, and Platform.

Capacity’s developer surface includes support, pricing, engineering blog, getting-started guide, and 14 more developer resources.

🌐 Visit website 📡 Source on GitHub

19.5/100 emerging Agent 3/100 human only Full breakdown ↓
scored 2026-10-09 · rubric v0.23.0

0 APIs

CompanyAICustomer Experience Automation PlatformSaaS

Kin Score

Kin Score How this is scored →
scored 2026-10-09 · rubric v0.23.0

Composite quality — 19.5/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 4.5 / 17

Access Clarity 5.8 / 17

Operational Transparency 2.9 / 11

Contract Governance 0.0 / 10

Discoverability 4.3 / 9

Regulatory Posture 1.4 / 15

Agent readiness — 3/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/capacity: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Capacity Domain Security

TLSv1.3 · DMARC

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

Login

GettingStarted

GettingStarted

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Build 2

SDKs, sample code, and the tooling you integrate with

SDKs

SDKs

Packages

Packages

Access & Security 3

Authentication, authorization, and security posture

SecurityTxt

SecurityTxt

Security

Security

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

Support

Support

StatusPage

StatusPage

Commercial 2

Pricing, plans, and the legal terms of use

PrivacyPolicy

PrivacyPolicy

Pricing

Pricing

Company 3

The organization behind the API

Newsroom

Newsroom

Blog

Blog

Website

Website

Other 2

Properties that don't map to a standard resource type

Hosts

Hosts

Vendors

Vendors

Source (apis.yml)

aid: capacity
name: Capacity
image: https://capacity.com/wp-content/uploads/2023/01/2021-Homepage-Header-03-with-Security-Badges-1500x1030-1.webp
description: Capacity provides a unified CX automation platform that leverages AI agents to automate, assist, analyze, and
  engage customers across voice, chat, SMS, email, and web channels. Founded in 2017 and part of the Equity.com incubator,
  it serves over 20,000 organizations, handling billions of automated interactions. The platform offers AI knowledge orchestration,
  real‑time agent assist, analytics, outbound campaigns, and industry‑specific solutions, aiming to reduce support costs and
  improve customer experiences.
url: https://raw.githubusercontent.com/api-evangelist/capacity/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-07 (modular-v1; was harvest)
specificationVersion: '0.20'
created: '2026-10-06'
modified: '2026-10-06'
tags:
- Company
- AI
- Customer Experience
- Automation
- Platform
- SaaS
maintainers:
- name: Capacity Team
  email: info@capacity.com
common:
- type: LLMsTxt
  url: llms/capacity-llms.txt
- type: SecurityTxt
  url: well-known/capacity-status-security.txt
- type: WellKnown
  url: well-known/capacity-well-known.yml
- type: Hosts
  url: hosts/capacity-hosts.yml
- type: Vendors
  url: vendors/capacity-vendors.yml
- type: SDKs
  url: packages/capacity-packages.yml
- type: Packages
  url: packages/capacity-packages.yml
- type: Support
  url: https://support.capacity.com/
- type: StatusPage
  url: https://status.capacity.com/
- type: Security
  url: https://capacity.com/security/
- type: PrivacyPolicy
  url: https://capacity.com/privacy-policy/
- type: Pricing
  url: https://capacity.com/pricing/
- type: Newsroom
  url: https://capacity.com/press/
- type: Login
  url: https://capacity.com/login/
- type: Blog
  url: https://capacity.com/blog/
- type: GettingStarted
  url: https://support.capacity.com/folder/335e2350-2788-491b-9bd6-92fdd048b81d
- type: DomainSecurity
  url: security/capacity-domain-security.yml
- type: Website
  url: https://capacity.com/
apis: []
x-coverage:
  state: unreadable
  reason: no-machine-readable-spec
  detail: OpenAPI spec not found at standard endpoints on api.capacity.com (all returned 404)
  evidence:
  - url: https://api.capacity.com/openapi.json
    status: 404
  checked: '2026-10-06'
x-enrichment:
  date: '2026-10-07'
  status: enriched
  artifacts_added: 9
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

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