Amdocs
Amdocs is a global technology company providing software and services to communications and media companies worldwide. Its connectX platform is a cloud-native SaaS BSS solution for telecom operators covering customer management, billing, provisioning, and subscription lifecycle. Amdocs also provides MarketONE for digital BSS, NetCracker for OSS network management, and an expanding suite of AI-powered telco solutions built on TM Forum Open APIs.
APIs
Amdocs connectX BSS API
The Amdocs connectX BSS API provides cloud-native SaaS BSS capabilities for telecom operators, covering billing, provisioning, customer management, and subscription lifecycle. B...
Amdocs MarketONE API
The Amdocs MarketONE API provides digital BSS capabilities for telecoms, supporting catalog management, order management, customer management, and digital service delivery. REST...
Amdocs NetCracker OSS API
The Amdocs NetCracker OSS API provides network inventory management, network provisioning, and service assurance capabilities for telecom operators. REST and SOAP APIs support i...
Capabilities
Amdocs Telco Customer Management
Unified workflow for telecom operators managing customer accounts, subscriptions, billing, and service catalog via Amdocs connectX BSS API. Supports BSS operators, customer care...
Run with NaftikoFeatures
All connectX APIs comply with TM Forum Open API standards, enabling fast integration with third-party systems and reducing customization requirements.
GenAI-powered platform capabilities including AI-driven customer journeys, predictive analytics, and automated decision making for telco operations.
Serverless microservices architecture deployed on AWS providing elastic scalability, local data residency compliance, and rapid deployment for MVNOs and telcos.
Built-in eSIM lifecycle management enabling telcos and MVNOs to support digital SIM provisioning without physical SIM cards.
Pre-built customer journeys spanning mobile apps, web self-service, and multi-channel support for consumer and business segments.
End-to-end MVNO and MVNE capabilities including wireless prepaid, postpaid, and B2C solutions with rapid market launch support.
Flexible product catalog management for bundling connectivity with digital services, plus end-to-end order management across consumer, business, and enterprise segments.
Converged billing, revenue assurance, and monetization capabilities supporting current and emerging revenue models including subscription and usage-based billing.
Use Cases
Rapidly launch new MVNO brands with pre-integrated telco-in-a-box capabilities including customer management, billing, and digital channels.
Migrate from legacy BSS to cloud-native SaaS BSS with TM Forum Open API compliance and pre-built integrations for telco digital transformation.
Launch and monetize 5G services with flexible catalog management, usage-based billing, and analytics for network slicing and IoT.
Deploy omnichannel self-service portals and mobile apps with pre-built customer journeys for account management, plan changes, and billing.
Launch fully customizable mobile plans enabling subscribers to configure data, calls, texts, and plan length via AI-powered apps.
Manage IoT connectivity, device onboarding, and usage-based billing for enterprise IoT deployments across telecom networks.
Integrations
connectX is powered by Amazon Web Services providing cloud infrastructure, elastic scalability, and global reach.
Full compliance with TM Forum Open API standards enabling plug-and-play integration with ecosystem partners and third-party systems.
Customer Engagement Platform partnership with Microsoft for AI-driven customer interactions and analytics.
Integration with multi-vendor network management systems and OSS platforms via NetCracker APIs.
Solutions
All-in-one SaaS BSS platform for telcos and MVNOs with AI-powered customer management, billing, and monetization capabilities.
Digital BSS platform for managing and monetizing subscriptions with integrated digital partners and omnichannel delivery.
Telco cloud transformation solutions for 5G, fiber, and IoT network deployment and optimization.
Mobile wallet and financial services enablement for telco operators entering digital banking and fintech markets.
Event Specifications
Amdocs connectX BSS Event API
The Amdocs connectX BSS Event API delivers real-time event notifications for telecom BSS operations including customer lifecycle events, subscription changes, billing events, an...
ASYNCAPI