Pylon

Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents, and a documented public REST API at https://api.usepylon.com.

Pylon publishes 9 APIs on the APIs.io network, including Accounts API, Contacts API, Custom Fields API, and 6 more. Tagged areas include Customer-Support, Customer Operations, Ticketing, Knowledge Base, and B2B.

Pylon’s developer surface includes authentication, documentation, engineering blog, and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub

42.2/100 developing ▬ flat Agent 20/100 agent aware saas Full breakdown ↓
scored 2026-09-14 · rubric v0.22.0

AccessPaid

1 APIs

Customer-Support Customer Operations Ticketing Knowledge Base B2B Help Desk

Kin Score

Kin Score How this is scored →
scored 2026-09-14 · rubric v0.22.0

Composite quality — 42.2/100 · developing

Contract Quality 11.9 / 23

Developer Ergonomics 5.8 / 18

Access Clarity 8.5 / 18

Operational Transparency 3.7 / 12

Contract Governance 0.0 / 11

Discoverability 6.2 / 9

Create-or-Update Ergonomics 2.8 / 10

Agent readiness — 20/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/pylon: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Pylon Accounts API

Customer accounts.

Pylon Contacts API

Individual contacts (end customers).

Pylon Custom Fields API

Custom field definitions.

Pylon Issues API

Support issues (tickets).

Pylon Knowledge Base API

Knowledge bases, collections, and articles.

Pylon Tags API

Tags used across issues, accounts, and contacts.

Pylon Tasks API

Tasks, projects, and milestones.

Pylon Teams API

Support teams.

Pylon Users API

Internal Pylon users (agents).

Scroll for all 9

Open Collections 11

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Pylon Accounts API

OPEN COLLECTION

Pylon Accounts Contacts API

OPEN COLLECTION

Pylon Accounts Custom Fields API

OPEN COLLECTION

Pylon Accounts Issues API

OPEN COLLECTION

Pylon Accounts Knowledge Base API

OPEN COLLECTION

Pylon Accounts Tags API

OPEN COLLECTION

Pylon Accounts Tasks API

OPEN COLLECTION

Pylon Accounts Teams API

OPEN COLLECTION

Pylon Accounts Users API

OPEN COLLECTION

Pylon API

OPEN COLLECTION

Scroll for all 11

Pricing Plans 1

Published pricing tiers and plan structures.

Pylon Plans Pricing

4 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Pylon Rate Limits

3 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Pylon Finops

FINOPS

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Pylon Authentication

http · 1 scheme

SECURITY

Pylon Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Pylon Trust Center

SOC 2, ISO 27001, HIPAA, GDPR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Pylon Agentic Access

68 operations · 44 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

RateLimits

RateLimits

Commercial 2

Pricing, plans, and the legal terms of use

Plans

Plans

FinOps

FinOps

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Source (apis.yml)

aid: pylon
url: https://raw.githubusercontent.com/api-evangelist/pylon/refs/heads/main/apis.yml
name: Pylon
kind: company
description: Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft
  Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents,
  and a documented public REST API at https://api.usepylon.com.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Paid
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/pylon.png
tags:
- Customer-Support
- Customer Operations
- Ticketing
- Knowledge Base
- B2B
- Help Desk
tags_raw:
- Customer Support
- Customer Operations
- Ticketing
- Knowledge Base
- B2B
- Help Desk
created: '2026-06-20'
modified: '2026-06-20'
specificationVersion: '0.23'
apis:
- aid: pylon:pylon-accounts-api
  name: Pylon Accounts API
  description: Customer accounts.
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - Account
  tags_raw:
  - Accounts
  properties:
  - type: OpenAPI
    url: openapi/pylon-accounts-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
- aid: pylon:pylon-contacts-api
  name: Pylon Contacts API
  description: Individual contacts (end customers).
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/pylon-contacts-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
- aid: pylon:pylon-custom-fields-api
  name: Pylon Custom Fields API
  description: Custom field definitions.
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - Custom Fields
  properties:
  - type: OpenAPI
    url: openapi/pylon-custom-fields-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
- aid: pylon:pylon-issues-api
  name: Pylon Issues API
  description: Support issues (tickets).
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - Issues
  properties:
  - type: OpenAPI
    url: openapi/pylon-issues-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
- aid: pylon:pylon-knowledge-base-api
  name: Pylon Knowledge Base API
  description: Knowledge bases, collections, and articles.
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - Knowledge Base
  properties:
  - type: OpenAPI
    url: openapi/pylon-knowledge-base-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
- aid: pylon:pylon-tags-api
  name: Pylon Tags API
  description: Tags used across issues, accounts, and contacts.
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - Tags
  properties:
  - type: OpenAPI
    url: openapi/pylon-tags-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
- aid: pylon:pylon-tasks-api
  name: Pylon Tasks API
  description: Tasks, projects, and milestones.
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - Task
  tags_raw:
  - Tasks
  properties:
  - type: OpenAPI
    url: openapi/pylon-tasks-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
- aid: pylon:pylon-teams-api
  name: Pylon Teams API
  description: Support teams.
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - Team
  tags_raw:
  - Teams
  properties:
  - type: OpenAPI
    url: openapi/pylon-teams-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
- aid: pylon:pylon-users-api
  name: Pylon Users API
  description: Internal Pylon users (agents).
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/pylon-users-api-openapi.yml
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/api
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  - type: PostmanCollection
    url: collections/pylon.postman_collection.json
  - type: OpenCollection
    url: collections/pylon.opencollection.json
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
  - type: APIReference
    url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  - type: Documentation
    url: https://docs.usepylon.com/pylon-docs/developer/webhooks
common:
- type: AgenticAccess
  url: agentic-access/pylon-agentic-access.yml
- type: TrustCenter
  url: security/pylon-trust-center.yml
- type: DomainSecurity
  url: security/pylon-domain-security.yml
- type: Authentication
  url: authentication/pylon-authentication.yml
- type: LinkedIn
  url: https://www.linkedin.com/company/usepylon
- type: Website
  url: https://usepylon.com/
- type: Documentation
  url: https://docs.usepylon.com/pylon-docs/developer/api
- type: Plans
  url: plans/pylon-plans-pricing.yml
- type: RateLimits
  url: rate-limits/pylon-rate-limits.yml
- type: FinOps
  url: finops/pylon-finops.yml
- type: Blog
  url: https://usepylon.com/blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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