Pylon

Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents, and a documented public REST API at https://api.usepylon.com.

8 APIs 0 Features

Customer SupportCustomer OperationsTicketingKnowledge BaseB2BHelp Desk

APIs

Pylon Issues API

Create, retrieve, update, search, snooze, and delete support issues (tickets) across shared Slack, Teams, email, and chat channels, plus manage issue followers and external issu...

Pylon Accounts API

Manage customer accounts - create, list, update (single or bulk), search, merge, and delete - including domains, owners, tags, custom fields, and CRM settings.

Pylon Contacts API

Create, retrieve, update, search, and delete the individual contacts (end customers) associated with accounts and issues.

Pylon Users and Teams API

List, retrieve, update, and search internal Pylon users (agents), inspect the authenticated user via /me, and create, list, retrieve, and update support teams.

Pylon Knowledge Base API

Manage knowledge bases, their collections, and articles - listing knowledge bases and performing full CRUD on collections, articles, and route redirects.

Pylon Tags and Custom Fields API

Create, list, retrieve, update, and delete tags, and create, list, retrieve, and update custom field definitions used to extend issues, accounts, and contacts.

Pylon Tasks and Projects API

Manage customer-facing work with full CRUD and search on tasks, projects, and milestones tied to accounts.

Pylon Webhooks API

User-defined HTTP callbacks fired by Pylon Triggers on platform events (such as issue created or updated). Each delivery carries an HS256-signed timestamped signature header for...

Collections

Pylon API

OPEN

Pricing Plans

Pylon Plans Pricing

4 plans

PLANS

Rate Limits

Pylon Rate Limits

3 limits

RATE LIMITS

FinOps

Pylon Finops

FINOPS

Resources

Sources

opencollection: 1.0.0
info:
  name: Pylon API
  version: '1.0'
request:
  auth:
    type: bearer
    token: '{{bearerToken}}'
items:
- info:
    name: Issues
    type: folder
  items:
  - info:
      name: List issues
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/issues?start_time=2026-06-01T00:00:00Z&end_time=2026-06-20T00:00:00Z
    docs: Returns a paginated list of issues within a time range (max 30 days).
  - info:
      name: Create an issue
      type: http
    http:
      method: POST
      url: https://api.usepylon.com/issues
      body:
        type: json
        data: '{"title":"Login button not working","body_html":"<p>Customer reports an issue.</p>","account_id":"acc_123"}'
    docs: Create a new issue with a title and body.
  - info:
      name: Get an issue
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/issues/{id}
    docs: Fetch a single issue by ID or number.
  - info:
      name: Update an issue
      type: http
    http:
      method: PATCH
      url: https://api.usepylon.com/issues/{id}
      body:
        type: json
        data: '{"state":"closed"}'
    docs: Update an existing issue (partial).
  - info:
      name: Search issues
      type: http
    http:
      method: POST
      url: https://api.usepylon.com/issues/search
      body:
        type: json
        data: '{}'
    docs: Search issues using filters and fuzzy text.
- info:
    name: Accounts
    type: folder
  items:
  - info:
      name: List accounts
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/accounts
    docs: Retrieve a paginated list of accounts.
  - info:
      name: Create an account
      type: http
    http:
      method: POST
      url: https://api.usepylon.com/accounts
      body:
        type: json
        data: '{"name":"Acme Corp","domains":["acme.com"]}'
    docs: Create a new account.
  - info:
      name: Merge accounts
      type: http
    http:
      method: POST
      url: https://api.usepylon.com/accounts/merge
      body:
        type: json
        data: '{"merge_into_account_id":"acc_1","merge_account_ids":["acc_2"]}'
    docs: Merge one or more accounts into a surviving account.
- info:
    name: Contacts
    type: folder
  items:
  - info:
      name: List contacts
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/contacts
    docs: Retrieve a list of contacts.
  - info:
      name: Create a contact
      type: http
    http:
      method: POST
      url: https://api.usepylon.com/contacts
      body:
        type: json
        data: '{"name":"Jane Doe","email":"jane@acme.com"}'
    docs: Create a new contact.
- info:
    name: Users and Teams
    type: folder
  items:
  - info:
      name: Get the authenticated user
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/me
    docs: Returns the user associated with the current API token.
  - info:
      name: List users
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/users
    docs: Retrieve a list of users.
  - info:
      name: List teams
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/teams
    docs: Retrieve a list of teams.
- info:
    name: Knowledge Base
    type: folder
  items:
  - info:
      name: List knowledge bases
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/knowledge-bases
    docs: Retrieve all knowledge bases for the organization.
  - info:
      name: List articles
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/knowledge-bases/{id}/articles
    docs: Retrieve paginated articles from a knowledge base.
  - info:
      name: Create an article
      type: http
    http:
      method: POST
      url: https://api.usepylon.com/knowledge-bases/{id}/articles
      body:
        type: json
        data: '{"title":"How to reset your password","body_html":"<p>Steps.</p>"}'
    docs: Create a new article.
- info:
    name: Tags and Custom Fields
    type: folder
  items:
  - info:
      name: List tags
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/tags
    docs: Retrieve a list of tags.
  - info:
      name: List custom fields
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/custom-fields
    docs: Retrieve a list of custom field definitions.
- info:
    name: Tasks and Projects
    type: folder
  items:
  - info:
      name: List tasks
      type: http
    http:
      method: GET
      url: https://api.usepylon.com/tasks
    docs: Returns a paginated list of tasks for the organization.
  - info:
      name: Create a task
      type: http
    http:
      method: POST
      url: https://api.usepylon.com/tasks
      body:
        type: json
        data: '{"title":"Follow up with customer"}'
    docs: Create a new task with a title and optional metadata.