Pylon

Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents, and a documented public REST API at https://api.usepylon.com.

8 APIs 0 Features

Customer SupportCustomer OperationsTicketingKnowledge BaseB2BHelp Desk

APIs

Pylon Issues API

Create, retrieve, update, search, snooze, and delete support issues (tickets) across shared Slack, Teams, email, and chat channels, plus manage issue followers and external issu...

Pylon Accounts API

Manage customer accounts - create, list, update (single or bulk), search, merge, and delete - including domains, owners, tags, custom fields, and CRM settings.

Pylon Contacts API

Create, retrieve, update, search, and delete the individual contacts (end customers) associated with accounts and issues.

Pylon Users and Teams API

List, retrieve, update, and search internal Pylon users (agents), inspect the authenticated user via /me, and create, list, retrieve, and update support teams.

Pylon Knowledge Base API

Manage knowledge bases, their collections, and articles - listing knowledge bases and performing full CRUD on collections, articles, and route redirects.

Pylon Tags and Custom Fields API

Create, list, retrieve, update, and delete tags, and create, list, retrieve, and update custom field definitions used to extend issues, accounts, and contacts.

Pylon Tasks and Projects API

Manage customer-facing work with full CRUD and search on tasks, projects, and milestones tied to accounts.

Pylon Webhooks API

User-defined HTTP callbacks fired by Pylon Triggers on platform events (such as issue created or updated). Each delivery carries an HS256-signed timestamped signature header for...

Resources

Sources

aid: pylon
url: https://raw.githubusercontent.com/api-evangelist/pylon/refs/heads/main/apis.yml
name: Pylon
kind: company
description: Pylon (usepylon.com) is a B2B customer support and customer operations
  platform that unifies shared Slack, Microsoft Teams, email, and chat support into
  a single ticketing system, with a knowledge base, accounts and contacts, AI agents,
  and a documented public REST API at https://api.usepylon.com.
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Customer Support
- Customer Operations
- Ticketing
- Knowledge Base
- B2B
- Help Desk
created: '2026-06-20'
modified: '2026-06-20'
specificationVersion: '0.19'
apis:
- aid: pylon:pylon-issues-api
  name: Pylon Issues API
  tags:
  - Issues
  - Tickets
  - Support
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api
    type: Documentation
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Create, retrieve, update, search, snooze, and delete support issues
    (tickets) across shared Slack, Teams, email, and chat channels, plus manage issue
    followers and external issue links.
- aid: pylon:pylon-accounts-api
  name: Pylon Accounts API
  tags:
  - Accounts
  - Customers
  - CRM
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Manage customer accounts - create, list, update (single or bulk), search,
    merge, and delete - including domains, owners, tags, custom fields, and CRM settings.
- aid: pylon:pylon-contacts-api
  name: Pylon Contacts API
  tags:
  - Contacts
  - People
  - Customers
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Create, retrieve, update, search, and delete the individual contacts
    (end customers) associated with accounts and issues.
- aid: pylon:pylon-users-teams-api
  name: Pylon Users and Teams API
  tags:
  - Users
  - Teams
  - Organization
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
    type: APIReference
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: List, retrieve, update, and search internal Pylon users (agents), inspect
    the authenticated user via /me, and create, list, retrieve, and update support
    teams.
- aid: pylon:pylon-knowledge-base-api
  name: Pylon Knowledge Base API
  tags:
  - Knowledge Base
  - Articles
  - Collections
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Manage knowledge bases, their collections, and articles - listing knowledge
    bases and performing full CRUD on collections, articles, and route redirects.
- aid: pylon:pylon-tags-custom-fields-api
  name: Pylon Tags and Custom Fields API
  tags:
  - Tags
  - Custom Fields
  - Metadata
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
    type: APIReference
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Create, list, retrieve, update, and delete tags, and create, list,
    retrieve, and update custom field definitions used to extend issues, accounts,
    and contacts.
- aid: pylon:pylon-tasks-projects-api
  name: Pylon Tasks and Projects API
  tags:
  - Tasks
  - Projects
  - Milestones
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Manage customer-facing work with full CRUD and search on tasks, projects,
    and milestones tied to accounts.
- aid: pylon:pylon-webhooks-api
  name: Pylon Webhooks API
  tags:
  - Webhooks
  - Events
  - Triggers
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/webhooks
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/webhooks
    type: Documentation
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  description: User-defined HTTP callbacks fired by Pylon Triggers on platform events
    (such as issue created or updated). Each delivery carries an HS256-signed timestamped
    signature header for verification.
common:
- type: LinkedIn
  url: https://www.linkedin.com/company/usepylon
- type: Website
  url: https://usepylon.com/
- type: Documentation
  url: https://docs.usepylon.com/pylon-docs/developer/api
- type: Plans
  url: plans/pylon-plans-pricing.yml
- type: RateLimits
  url: rate-limits/pylon-rate-limits.yml
- type: FinOps
  url: finops/pylon-finops.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com