Pylon · Pricing Plans

Pylon Plans Pricing

Pylon uses transparent, publicly-listed per-seat subscription pricing across three core tiers (Starter, Professional, Enterprise) billed monthly or annually, with minimum seat counts. The public REST API is included starting with the Professional plan. AI Assistants, AI Agents, and Account Intelligence are priced as add-ons.

Pylon Plans Pricing is the machine-readable pricing-plan profile for Pylon on the APIs.io network, conforming to the API Commons Plans specification.

It defines 4 plans, covering subscription and usage tiers, with named plans including Starter, Professional, Enterprise, Add-Ons.

Tagged areas include Customer Support, Customer Operations, Ticketing, Knowledge Base, and B2B.

4 Plans API Commons Plans
View Source
Customer SupportCustomer OperationsTicketingKnowledge BaseB2BPlans

Plans

Starter subscription

Core support inbox with email, chat widget, ticket forms, and knowledge base. 3-seat minimum.

Starter Seat (seats · month) $59 per seat/mo (annual) USD
Professional subscription

Everything in Starter plus omnichannel connectors, broadcasts, integrations, automations, analytics, view-only seats, and the public REST API. 3-seat minimum.

Professional Seat (seats · month) $89 per seat/mo (annual) USD
Enterprise subscription

Everything in Professional plus Microsoft Teams, customer portal, custom reporting, data warehouse, role-based access control (RBAC), and MSA. 7-seat minimum.

Enterprise Seat (seats · month) $139 per seat/mo (annual) USD
Add-Ons usage

Advanced AI and intelligence capabilities priced on top of a core seat plan.

AI Assistants (seats · month) $50 per seat/mo (annual) USD
AI Agents (issues · month) starts at $100/mo, scales with issue volume USD
Account Intelligence (accounts · month) $10 per customer account/mo (50-account minimum) USD

Sources