Pylon Contacts API

openapi: 3.0.1
info:
  title: Pylon Accounts Contacts API
  description: REST API for Pylon (usepylon.com), the B2B customer support and customer operations platform. Programmatically manage issues (tickets), accounts, contacts, users, teams, tags, custom fields, the knowledge base, and tasks/projects. Authentication uses a Bearer API token; only Admin users can create API tokens in Pylon settings.
  termsOfService: https://usepylon.com/terms
  contact:
    name: Pylon Support
    url: https://docs.usepylon.com/pylon-docs/developer/api
  version: '1.0'
servers:
- url: https://api.usepylon.com
  description: Pylon production API
security:
- bearerAuth: []
tags:
- name: Contacts
  description: Individual contacts (end customers).
paths:
  /contacts:
    get:
      operationId: listContacts
      tags:
      - Contacts
      summary: List contacts
      parameters:
      - name: cursor
        in: query
        required: false
        schema:
          type: string
      - name: limit
        in: query
        required: false
        schema:
          type: integer
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactListResponse'
    post:
      operationId: createContact
      tags:
      - Contacts
      summary: Create a contact
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateContactRequest'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactResponse'
  /contacts/{id}:
    parameters:
    - name: id
      in: path
      required: true
      schema:
        type: string
    get:
      operationId: getContact
      tags:
      - Contacts
      summary: Get a contact
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactResponse'
    patch:
      operationId: updateContact
      tags:
      - Contacts
      summary: Update a contact
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateContactRequest'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactResponse'
    delete:
      operationId: deleteContact
      tags:
      - Contacts
      summary: Delete a contact
      responses:
        '200':
          description: OK
  /contacts/search:
    post:
      operationId: searchContacts
      tags:
      - Contacts
      summary: Search contacts
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SearchRequest'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactListResponse'
components:
  schemas:
    SearchRequest:
      type: object
      properties:
        filter:
          type: object
          additionalProperties: true
          description: Structured filter expression with field, operator, and values.
        cursor:
          type: string
        limit:
          type: integer
    ContactResponse:
      type: object
      properties:
        data:
          $ref: '#/components/schemas/Contact'
    CreateContactRequest:
      type: object
      properties:
        name:
          type: string
        email:
          type: string
        account_id:
          type: string
        custom_fields:
          type: object
          additionalProperties: true
      required:
      - email
    ContactListResponse:
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/Contact'
        pagination:
          $ref: '#/components/schemas/Pagination'
    Pagination:
      type: object
      properties:
        cursor:
          type: string
        has_next_page:
          type: boolean
    Contact:
      type: object
      properties:
        id:
          type: string
        name:
          type: string
        email:
          type: string
        account_id:
          type: string
        avatar_url:
          type: string
        custom_fields:
          type: object
          additionalProperties: true
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Pylon API token passed as a Bearer token in the Authorization header. Only Admin users can create API tokens in Pylon settings.