Pylon

Pylon Issues API

Support issues (tickets).

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OpenAPI Specification

openapi: 3.0.1
info:
  title: Pylon Accounts Issues API
  description: REST API for Pylon (usepylon.com), the B2B customer support and customer operations platform. Programmatically manage issues (tickets), accounts, contacts, users, teams, tags, custom fields, the knowledge base, and tasks/projects. Authentication uses a Bearer API token; only Admin users can create API tokens in Pylon settings.
  termsOfService: https://usepylon.com/terms
  contact:
    name: Pylon Support
    url: https://docs.usepylon.com/pylon-docs/developer/api
  version: '1.0'
servers:
- url: https://api.usepylon.com
  description: Pylon production API
security:
- bearerAuth: []
tags:
- name: Issues
  description: Support issues (tickets).
paths:
  /issues:
    get:
      operationId: listIssues
      tags:
      - Issues
      summary: List issues
      description: Returns a paginated list of issues within a time range. The window between start_time and end_time may not exceed 30 days.
      parameters:
      - name: start_time
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: end_time
        in: query
        required: true
        schema:
          type: string
          format: date-time
      - name: cursor
        in: query
        required: false
        schema:
          type: string
      - name: limit
        in: query
        required: false
        schema:
          type: integer
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IssueListResponse'
    post:
      operationId: createIssue
      tags:
      - Issues
      summary: Create an issue
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateIssueRequest'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IssueResponse'
  /issues/{id}:
    parameters:
    - name: id
      in: path
      required: true
      schema:
        type: string
    get:
      operationId: getIssue
      tags:
      - Issues
      summary: Get an issue
      description: Fetch a single issue by ID or number.
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IssueResponse'
    patch:
      operationId: updateIssue
      tags:
      - Issues
      summary: Update an issue
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/UpdateIssueRequest'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IssueResponse'
    delete:
      operationId: deleteIssue
      tags:
      - Issues
      summary: Delete an issue
      responses:
        '200':
          description: OK
  /issues/search:
    post:
      operationId: searchIssues
      tags:
      - Issues
      summary: Search issues
      description: Search issues using structured filters and fuzzy text.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SearchRequest'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IssueListResponse'
  /issues/{id}/snooze:
    post:
      operationId: snoozeIssue
      tags:
      - Issues
      summary: Snooze an issue
      parameters:
      - name: id
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                snooze_until_time:
                  type: string
                  format: date-time
              required:
              - snooze_until_time
      responses:
        '200':
          description: OK
  /issues/{id}/followers:
    parameters:
    - name: id
      in: path
      required: true
      schema:
        type: string
    get:
      operationId: listIssueFollowers
      tags:
      - Issues
      summary: List issue followers
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/User'
    post:
      operationId: updateIssueFollowers
      tags:
      - Issues
      summary: Add or remove issue followers
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                add_follower_ids:
                  type: array
                  items:
                    type: string
                remove_follower_ids:
                  type: array
                  items:
                    type: string
      responses:
        '200':
          description: OK
  /issues/{id}/external-issues:
    post:
      operationId: linkExternalIssues
      tags:
      - Issues
      summary: Link or unlink external issues
      parameters:
      - name: id
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                link:
                  type: array
                  items:
                    $ref: '#/components/schemas/ExternalIssue'
                unlink:
                  type: array
                  items:
                    type: string
      responses:
        '200':
          description: OK
components:
  schemas:
    ExternalIssue:
      type: object
      properties:
        external_id:
          type: string
        link:
          type: string
        source:
          type: string
    Issue:
      type: object
      properties:
        id:
          type: string
        number:
          type: integer
        title:
          type: string
        body_html:
          type: string
        state:
          type: string
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
        account:
          $ref: '#/components/schemas/NamedRef'
        requester:
          $ref: '#/components/schemas/NamedRef'
        assignee:
          $ref: '#/components/schemas/NamedRef'
        team:
          $ref: '#/components/schemas/NamedRef'
        tags:
          type: array
          items:
            type: string
        custom_fields:
          type: object
          additionalProperties: true
        attachment_urls:
          type: array
          items:
            type: string
        external_issues:
          type: array
          items:
            $ref: '#/components/schemas/ExternalIssue'
        first_response_time:
          type: string
          format: date-time
        resolution_time:
          type: string
          format: date-time
        snoozed_until_time:
          type: string
          format: date-time
    SearchRequest:
      type: object
      properties:
        filter:
          type: object
          additionalProperties: true
          description: Structured filter expression with field, operator, and values.
        cursor:
          type: string
        limit:
          type: integer
    IssueListResponse:
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/Issue'
        pagination:
          $ref: '#/components/schemas/Pagination'
    CreateIssueRequest:
      type: object
      properties:
        title:
          type: string
        body_html:
          type: string
        account_id:
          type: string
        requester_id:
          type: string
        contact_id:
          type: string
        assignee_id:
          type: string
        team_id:
          type: string
        state:
          type: string
        priority:
          type: string
        tags:
          type: array
          items:
            type: string
        custom_fields:
          type: object
          additionalProperties: true
        destination_metadata:
          type: object
          additionalProperties: true
      required:
      - title
    User:
      type: object
      properties:
        id:
          type: string
        name:
          type: string
        email:
          type: string
        avatar_url:
          type: string
        role_id:
          type: string
        status:
          type: string
    NamedRef:
      type: object
      properties:
        id:
          type: string
    IssueResponse:
      type: object
      properties:
        data:
          $ref: '#/components/schemas/Issue'
    Pagination:
      type: object
      properties:
        cursor:
          type: string
        has_next_page:
          type: boolean
    UpdateIssueRequest:
      type: object
      properties:
        title:
          type: string
        state:
          type: string
        assignee_id:
          type: string
        team_id:
          type: string
        priority:
          type: string
        tags:
          type: array
          items:
            type: string
        custom_fields:
          type: object
          additionalProperties: true
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Pylon API token passed as a Bearer token in the Authorization header. Only Admin users can create API tokens in Pylon settings.