Pylon Knowledge Base API

openapi: 3.0.1
info:
  title: Pylon Accounts Knowledge Base API
  description: REST API for Pylon (usepylon.com), the B2B customer support and customer operations platform. Programmatically manage issues (tickets), accounts, contacts, users, teams, tags, custom fields, the knowledge base, and tasks/projects. Authentication uses a Bearer API token; only Admin users can create API tokens in Pylon settings.
  termsOfService: https://usepylon.com/terms
  contact:
    name: Pylon Support
    url: https://docs.usepylon.com/pylon-docs/developer/api
  version: '1.0'
servers:
- url: https://api.usepylon.com
  description: Pylon production API
security:
- bearerAuth: []
tags:
- name: Knowledge Base
  description: Knowledge bases, collections, and articles.
paths:
  /knowledge-bases:
    get:
      operationId: listKnowledgeBases
      tags:
      - Knowledge Base
      summary: List knowledge bases
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/KnowledgeBase'
  /knowledge-bases/{id}/collections:
    parameters:
    - name: id
      in: path
      required: true
      schema:
        type: string
    get:
      operationId: listCollections
      tags:
      - Knowledge Base
      summary: List collections
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Collection'
    post:
      operationId: createCollection
      tags:
      - Knowledge Base
      summary: Create a collection
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Collection'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Collection'
  /knowledge-bases/{id}/collections/{collection_id}:
    parameters:
    - name: id
      in: path
      required: true
      schema:
        type: string
    - name: collection_id
      in: path
      required: true
      schema:
        type: string
    patch:
      operationId: updateCollection
      tags:
      - Knowledge Base
      summary: Update a collection
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Collection'
      responses:
        '200':
          description: OK
    delete:
      operationId: deleteCollection
      tags:
      - Knowledge Base
      summary: Delete a collection
      responses:
        '200':
          description: OK
  /knowledge-bases/{id}/articles:
    parameters:
    - name: id
      in: path
      required: true
      schema:
        type: string
    get:
      operationId: listArticles
      tags:
      - Knowledge Base
      summary: List articles
      parameters:
      - name: cursor
        in: query
        required: false
        schema:
          type: string
      - name: limit
        in: query
        required: false
        schema:
          type: integer
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Article'
                  pagination:
                    $ref: '#/components/schemas/Pagination'
    post:
      operationId: createArticle
      tags:
      - Knowledge Base
      summary: Create an article
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Article'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Article'
  /knowledge-bases/{id}/articles/{article_id}:
    parameters:
    - name: id
      in: path
      required: true
      schema:
        type: string
    - name: article_id
      in: path
      required: true
      schema:
        type: string
    get:
      operationId: getArticle
      tags:
      - Knowledge Base
      summary: Get an article
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Article'
    patch:
      operationId: updateArticle
      tags:
      - Knowledge Base
      summary: Update an article
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Article'
      responses:
        '200':
          description: OK
    delete:
      operationId: deleteArticle
      tags:
      - Knowledge Base
      summary: Delete an article
      responses:
        '200':
          description: OK
  /knowledge-bases/{id}/route-redirects:
    post:
      operationId: createRouteRedirect
      tags:
      - Knowledge Base
      summary: Create a route redirect
      parameters:
      - name: id
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                from_path:
                  type: string
                to_path:
                  type: string
      responses:
        '200':
          description: OK
components:
  schemas:
    Pagination:
      type: object
      properties:
        cursor:
          type: string
        has_next_page:
          type: boolean
    KnowledgeBase:
      type: object
      properties:
        id:
          type: string
        name:
          type: string
        slug:
          type: string
    Article:
      type: object
      properties:
        id:
          type: string
        title:
          type: string
        slug:
          type: string
        body_html:
          type: string
        collection_id:
          type: string
        published:
          type: boolean
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
    Collection:
      type: object
      properties:
        id:
          type: string
        title:
          type: string
        description:
          type: string
        parent_collection_id:
          type: string
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: Pylon API token passed as a Bearer token in the Authorization header. Only Admin users can create API tokens in Pylon settings.