Pylon · Rate Limits

Pylon Rate Limits

The Pylon REST API at https://api.usepylon.com is authenticated with a Bearer API token (Admin-created) and enforces per-account rate limits. Specific numeric request-per-minute or per-second values are not published in the public developer docs and are not reconciled in this artifact. The issues list endpoint additionally caps query windows to a maximum 30-day range, and list endpoints are cursor-paginated.

Pylon Rate Limits is the machine-readable rate-limit profile for Pylon on the APIs.io network, conforming to the API Commons Rate Limits specification.

It captures 3 rate-limit definitions, measuring requests, time_range, and accounts.

The profile also includes 2 backoff/retry policies defined and response codes documented for throttled.

Tagged areas include Customer Support, Customer Operations, Ticketing, Knowledge Base, and B2B.

3 Limits Throttle: 429
Customer SupportCustomer OperationsTicketingKnowledge BaseB2BRate LimitingQuotasThrottling

Limits

Account API Requests account
requests
see provider documentation
Per-account API request limit; numeric value not published publicly.
Issues Query Window endpoint
time_range
30 days maximum
GET /issues requires start_time and end_time within a 30-day window.
Bulk Account Operations endpoint
accounts
1-100 per request
PATCH /accounts and POST /accounts/merge accept 1-100 account IDs.

Policies

Cursor Pagination
List endpoints return a cursor; iterate using the cursor and limit parameters.
Backoff Strategy
Clients should implement exponential backoff with jitter on HTTP 429 and honor Retry-After when provided.

Sources