Incentivio

aid: incentivio
name: Incentivio
description: Incentivio is a Boston-based digital guest engagement platform for multi-unit restaurant brands, unifying online
  ordering, loyalty, marketing automation, and guest analytics into a single system. Its Incentivio Connect product is an
  AI-powered, API-first restaurant data platform that ingests data from POS, loyalty, mobile apps, web, and marketplaces,
  resolves it into a single persistent Guest ID, and scores guests for lifetime value, churn risk, visit frequency, journey
  stage, propensity-to-purchase, and offer sensitivity. The platform is BigQuery-native with a Star Schema data model, SOC
  2 aligned with encryption at rest and in transit and RBAC, and pairs an API-first surface with reverse ETL to sync unified
  guest records back to existing CRM and ad platforms. Incentivio is built on modern APIs and offers deep partner integrations
  with POS, payments, delivery, and marketing systems such as Toast, Oracle Simphony, Square, SpotOn, and PAR Brink. Public,
  self-service developer API documentation does not appear to be available; integration and API access are handled through
  partnerships and enterprise onboarding (the Connect Enterprise tier markets dedicated API SLAs).
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Restaurant
- Guest Engagement
- Online Ordering
- Loyalty
- Customer Data Platform
- Marketing Automation
- Analytics
- Reverse ETL
url: https://raw.githubusercontent.com/api-evangelist/incentivio/refs/heads/main/apis.yml
created: '2026-06-02'
modified: '2026-06-02'
specificationVersion: '0.19'
apis:
- aid: incentivio:rest-api
  name: Incentivio Connect Platform API
  description: Incentivio describes an API-first, composable data platform that unifies guest data across POS, loyalty, app,
    web, and marketplace channels into a single persistent Guest ID, with reverse ETL to sync to existing CRM and ad platforms.
    Real-time streaming and structured batch ETL process loyalty and digital events alongside structured POS data for guest
    scoring and segmentation. The platform is BigQuery-native with a Star Schema data model. Public API reference, base URL,
    and authentication details are not published; access is provided through partner and enterprise integration programs,
    with API SLAs offered on the Connect Enterprise tier.
  humanURL: https://incentivio.com/feature/incentivio-connect/
  tags:
  - Guest Data
  - Integrations
  - Reverse ETL
  properties:
  - type: Documentation
    url: https://incentivio.com/feature/incentivio-connect/
common:
- type: Website
  url: https://incentivio.com/
- type: Documentation
  url: https://www.incentivio.com/integrations
- type: Pricing
  url: https://incentivio.com/demo/
- type: Support
  url: https://incentivio.com/contact/
- type: Blog
  url: https://incentivio.com/blog/
- type: Signup
  url: https://admin.incentivio.com/
- type: LinkedIn
  url: https://www.linkedin.com/company/incentivio
- type: X
  url: https://x.com/incentivio
features:
- name: Online Ordering
  description: Branded web and native iOS/Android mobile ordering with menu, modifier, upsell recommendations, and gift card
    support.
- name: Loyalty
  description: Configurable points, punch, or tier loyalty programs unified with ordering, marketing, and guest analytics.
- name: Marketing Automation
  description: Email and SMS marketing automation driven by unified guest data and AI-derived segments.
- name: AI Guest Scoring
  description: Continuous per-guest scoring for lifetime value, churn risk, visit frequency, journey stage, propensity-to-purchase,
    and offer sensitivity.
- name: Unified Guest Identity
  description: One persistent Guest ID resolved across POS, app, web, and loyalty channels for a single guest record.
- name: Reverse ETL
  description: Syncs unified guest records and scores back to existing CRM and ad platforms to fit the brand's existing stack.
- name: BigQuery-Native Data Warehouse
  description: BigQuery-native platform with a Star Schema data model and direct warehouse access, optimized for enterprise-scale
    performance.
- name: Closed-Loop ROI Measurement
  description: Executive and operator dashboards that tie AI capability to same-store sales growth with closed-loop measurement.
useCases:
- name: Multi-Unit Restaurant Brands
  description: Multi-unit and franchise restaurant brands consolidating ordering, loyalty, marketing, and analytics on a single
    platform.
- name: Guest Lifetime Value Growth
  description: Identifying high-LTV and at-risk guests to target retention, frequency, and average-order-value campaigns.
- name: POS and Channel Data Unification
  description: Unifying POS, loyalty, app, web, and marketplace data into a single guest record for analytics and personalization.
solutions:
- name: Connect Core
  description: Unified data warehouse with executive dashboards and direct warehouse access.
- name: Connect Intelligence
  description: Adds the full AI scoring suite (LTV, churn, propensity, offer sensitivity) and closed-loop measurement on top
    of Core.
- name: Connect Enterprise
  description: Dedicated instance with custom data models, API SLAs, and white-glove implementation.
integrations:
- name: Toast
  description: POS integration with direct API access auto-syncing menus, modifiers, and rules.
- name: Square
  description: POS integration for menu, order, and payment management.
- name: Clover
  description: POS integration.
- name: Lightspeed
  description: POS integration.
- name: Oracle MICROS Simphony
  description: Enterprise POS integration.
- name: PAR Brink POS
  description: POS integration.
- name: Qu POS
  description: POS integration.
- name: Revel
  description: POS integration automating menu imports.
- name: Silverware POS
  description: POS integration.
- name: SpotOn
  description: POS and engagement platform integration with automatic menu syncing.
- name: NCC
  description: POS integration.
- name: Stripe
  description: Payment processing integration.
- name: Braintree
  description: Payment processing integration.
- name: Authorize.net
  description: Payment processing integration.
- name: Heartland Payment Systems
  description: Payment processing integration.
- name: Moneris
  description: Payment processing integration.
- name: Spreedly
  description: Payments orchestration integration.
- name: WorldPay
  description: Payment processing integration.
- name: DoorDash Drive
  description: Delivery dispatch integration.
- name: Uber
  description: Delivery integration.
- name: dlivrd
  description: Delivery dispatch integration.
- name: Shipday
  description: Delivery dispatch integration.
- name: Otter
  description: Delivery/marketplace aggregator integration.
- name: EatOkra
  description: Discovery/marketplace aggregator integration.
- name: Ovation
  description: Guest feedback integration.
- name: Tattle
  description: Guest feedback and experience improvement integration.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com