ServiceNow · Schema
ServiceNow Change Request
A ServiceNow change request record used for managing planned changes to IT services and infrastructure within the ITSM Change Management process.
AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows
Properties
| Name | Type | Description |
|---|---|---|
| sys_id | string | The unique 32-character system identifier for the change request. |
| number | string | The human-readable change request number, prefixed with CHG. |
| short_description | string | A brief summary of the change. |
| description | stringnull | A detailed description of the change and its purpose. |
| type | string | The change type: normal requires approval, standard uses pre-approved templates, emergency bypasses normal approval. |
| state | string | The change lifecycle state: -5=New, -4=Assess, -3=Authorize, -2=Scheduled, -1=Implement, 0=Review, 3=Closed, 4=Canceled. |
| phase | stringnull | The current phase of the change request. |
| priority | string | The priority level: 1=Critical, 2=High, 3=Moderate, 4=Low. |
| risk | stringnull | The assessed risk level of the change. |
| impact | string | The impact level: 1=High, 2=Medium, 3=Low. |
| category | stringnull | The category of the change. |
| assigned_to | object | The user assigned to implement the change. |
| assignment_group | object | The group responsible for the change. |
| requested_by | object | The user who requested the change. |
| opened_by | object | The user who created the change request. |
| start_date | stringnull | The planned start date and time for implementing the change. |
| end_date | stringnull | The planned end date and time for the change implementation. |
| cmdb_ci | object | The configuration item affected by the change. |
| business_service | object | The business service impacted by the change. |
| justification | stringnull | The business justification for the change. |
| implementation_plan | stringnull | The plan for implementing the change. |
| backout_plan | stringnull | The plan for reverting the change if problems occur. |
| test_plan | stringnull | The plan for testing the change. |
| risk_impact_analysis | stringnull | Analysis of the potential risks and impact of the change. |
| approval | stringnull | The current approval status of the change. |
| cab_required | boolean | Whether the change requires a Change Advisory Board review. |
| close_code | stringnull | The code indicating how the change was resolved. |
| close_notes | stringnull | Notes recorded when closing the change request. |
| conflict_status | stringnull | The conflict checking status. |
| on_hold | boolean | Whether the change is currently on hold. |
| on_hold_reason | stringnull | The reason the change is on hold. |
| active | boolean | Whether the change request is active. |
| opened_at | string | The date and time the change was opened. |
| closed_at | stringnull | The date and time the change was closed. |
| sys_created_on | string | The date and time the record was created. |
| sys_created_by | string | The user who created the record. |
| sys_updated_on | string | The date and time the record was last updated. |
| sys_updated_by | string | The user who last updated the record. |
| sys_mod_count | integer | The number of times the record has been modified. |