ServiceNow · Schema
ChangeRequest
A ServiceNow change request record.
AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows
Properties
| Name | Type | Description |
|---|---|---|
| sys_id | string | Unique identifier for the change request. |
| number | string | The human-readable change request number. |
| short_description | string | A brief summary of the change. |
| description | string | A detailed description of the change and its purpose. |
| type | string | The change type: normal, standard, or emergency. |
| state | string | The current state of the change request in its lifecycle. |
| priority | string | The priority level of the change request. |
| risk | string | The risk level assessed for this change. |
| impact | string | The impact level of this change. |
| category | string | The category of the change. |
| assigned_to | string | The sys_id of the user assigned to implement the change. |
| assignment_group | string | The sys_id of the group responsible for the change. |
| requested_by | string | The sys_id of the user who requested the change. |
| start_date | string | The planned start date and time for the change. |
| end_date | string | The planned end date and time for the change. |
| cmdb_ci | string | The sys_id of the configuration item affected by this change. |
| close_code | string | The close code indicating how the change was resolved. |
| close_notes | string | Notes recorded when closing the change request. |
| approval | string | The current approval status. |
| sys_created_on | string | The date and time the change request was created. |
| sys_updated_on | string | The date and time the change request was last updated. |