ServiceNow

ServiceNow Agent Mapping API

The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables external systems to create and manage mappings between external agent identifiers and ServiceNow agent records for routing and assignment purposes.

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Documentation

📖
Documentation
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html

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API entry from apis.yml

apis.yml Raw ↑ 
aid: servicenow:servicenow-agent-mapping-api
name: ServiceNow Agent Mapping API
tags:
- Agent Workspace
- Integration
- Mapping
- Routing
image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html
baseURL: https://{instance}.service-now.com/api/now/agent_mapping
properties:
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html
  type: Documentation
description: The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations.
  It enables external systems to create and manage mappings between external agent identifiers and ServiceNow
  agent records for routing and assignment purposes.