ServiceNow

ServiceNow Agent Mapping API

The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables external systems to create and manage mappings between external agent identifiers and ServiceNow agent records for routing and assignment purposes.

Documentation GitHub

Documentation

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Documentation

https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html