ServiceNow · Schema

ServiceNow Catalog Request

A ServiceNow service catalog request record representing a user's request for one or more catalog items through the self-service portal.

AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows

Properties

Name Type Description
sys_id string The unique 32-character system identifier for the request.
number string The human-readable request number, prefixed with REQ.
request_state string The current state of the request.
stage stringnull The current stage of the request in the fulfillment workflow.
requested_for object The user for whom the catalog items were requested.
opened_by object The user who submitted the request.
opened_at string The date and time the request was submitted.
delivery_address stringnull The delivery address for physical items.
special_instructions stringnull Special instructions provided by the requester.
price stringnull The total price for all requested items.
approval stringnull The current approval status of the request.
requested_items array The line items in this request.
active boolean Whether the request is still active.
sys_created_on string The date and time the record was created.
sys_created_by string The user who created the record.
sys_updated_on string The date and time the record was last updated.
sys_updated_by string The user who last updated the record.
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