ServiceNow · Schema
CmdbInstance
A full CMDB configuration item record. Fields vary by CI class but common attributes are included below.
AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows
Properties
| Name | Type | Description |
|---|---|---|
| sys_id | string | Unique identifier for the configuration item. |
| name | string | The display name of the configuration item. |
| sys_class_name | string | The CMDB class name for this CI. |
| category | string | The category of the CI. |
| subcategory | string | The subcategory of the CI. |
| operational_status | string | The operational status of the CI. |
| install_status | string | The installation status of the CI. |
| serial_number | string | The serial number of the hardware asset. |
| asset_tag | string | The asset tag identifier. |
| ip_address | string | The IP address of the CI. |
| mac_address | string | The MAC address of the CI. |
| dns_domain | string | The DNS domain of the CI. |
| fqdn | string | The fully qualified domain name. |
| os | string | The operating system. |
| os_version | string | The operating system version. |
| manufacturer | string | The sys_id of the manufacturer. |
| model_id | string | The sys_id of the model. |
| location | string | The sys_id of the CI location. |
| department | string | The sys_id of the department. |
| company | string | The sys_id of the owning company. |
| assigned_to | string | The sys_id of the assigned user. |
| managed_by | string | The sys_id of the managing user. |
| owned_by | string | The sys_id of the owner. |
| support_group | string | The sys_id of the support group. |
| sys_created_on | string | The date and time when the CI was created. |
| sys_updated_on | string | The date and time when the CI was last updated. |