ServiceNow · Example Payload

Trouble Ticket Trouble Ticket Example

A sample description.

AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows

Trouble Ticket Trouble Ticket Example is an example object payload from ServiceNow, with 14 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

@typeidhrefcreationDatelastUpdatenamedescriptionseveritystatusticketTypechannelnoterelatedEntityrelatedParty

Example Payload

Raw ↑ 
{
  "@type": "example_value",
  "id": "abc123",
  "href": "example_value",
  "creationDate": "2026-01-15T10:30:00Z",
  "lastUpdate": "2026-01-15T10:30:00Z",
  "name": "Example Title",
  "description": "A sample description.",
  "severity": "2 - High",
  "status": "example_value",
  "ticketType": "Case",
  "channel": {
    "name": "Example Title"
  },
  "note": [],
  "relatedEntity": [],
  "relatedParty": []
}