DigitalGenius

DigitalGenius is an AI agent platform purpose-built for ecommerce and retail customer service. It automates pre- and post-purchase support, fully resolving customer issues such as order tracking, returns and exchanges, subscription management, and warranty claims by orchestrating "flows" that deeply integrate with a brand's existing systems (helpdesks like Zendesk, Freshchat, Freshdesk, Kustomer, Gorgias and Salesforce Service Cloud, plus dozens of carriers, WMS/OMS and logistics providers). Developers connect via a documented HTTP API, an embeddable Genius Chat headless SDK (web, iOS, Android, Expo), and an official hosted Model Context Protocol (MCP) server, with region-scoped EU and US hosts and Auth0-backed platform authentication.

DigitalGenius publishes 1 API on the APIs.io network. Tagged areas include Company, Customer Service, E-Commerce, Artificial Intelligence, and AI Agents.

The DigitalGenius catalog on APIs.io includes 1 event-driven AsyncAPI specification.

DigitalGenius’ developer surface includes documentation, API reference, getting-started guide, support, signup flow, authentication, and 16 more developer resources.

🌐 Visit website 📡 Source on GitHub

38.3/100 thin ▬ flat Agent 28/100 agent aware Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-09-25 · rubric v0.23.0

1 APIs 1 MCP Servers

Company Customer Service E-Commerce Artificial Intelligence AI Agents Conversational AICustomer Support AutomationRetail MCP

Kin Score

Kin Score How this is scored →
scored 2026-09-25 · rubric v0.23.0

Composite quality — 38.3/100 · thin

Contract Quality 8.3 / 21

Developer Ergonomics 6.9 / 17

Access Clarity 7.2 / 17

Operational Transparency 2.9 / 11

Contract Governance 0.0 / 10

Discoverability 6.4 / 9

Regulatory Posture 3.4 / 15

Agent readiness — 28/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/digitalgenius: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

DigitalGenius API

HTTP API and flow-execution surface for DigitalGenius AI agents, including generic DG API calls, flow execution, JSON handling, and the hosted MCP server. Region-scoped EU/US ho...

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

DigitalGenius MCP Server

MCP SERVER

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Digitalgenius Webhooks

ASYNCAPI

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Digitalgenius Authentication

http · 1 scheme

SECURITY

Digitalgenius Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Digitalgenius Trust Center

trust center published

SECURITY

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

LLMsTxt

LLMsTxt

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Components

Conventions

Webhooks

Lifecycle

Build 3

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

SDKs

SDKs

Access & Security 3

Authentication, authorization, and security posture

Authentication

Authentication

DomainSecurity

DomainSecurity

TrustCenter

TrustCenter

Operate 2

Status, limits, changes, and where to get help

Support

Support

StatusPage

StatusPage

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 1

The organization behind the API

Website

Website

Source (apis.yml)

aid: digitalgenius
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/digitalgenius.png
name: DigitalGenius
description: DigitalGenius is an AI agent platform purpose-built for ecommerce and retail customer service. It automates pre-
  and post-purchase support, fully resolving customer issues such as order tracking, returns and exchanges, subscription management,
  and warranty claims by orchestrating "flows" that deeply integrate with a brand's existing systems (helpdesks like Zendesk,
  Freshchat, Freshdesk, Kustomer, Gorgias and Salesforce Service Cloud, plus dozens of carriers, WMS/OMS and logistics providers).
  Developers connect via a documented HTTP API, an embeddable Genius Chat headless SDK (web, iOS, Android, Expo), and an official
  hosted Model Context Protocol (MCP) server, with region-scoped EU and US hosts and Auth0-backed platform authentication.
url: https://raw.githubusercontent.com/api-evangelist/digitalgenius/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- bloomberg-beta
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-18'
x-docs-platform: readme
x-docs-platform-confidence: high
x-docs-platform-checked: 2026-09-25
tags:
- Company
- Customer Service
- E-Commerce
- Artificial Intelligence
- AI Agents
- Conversational AI
- Customer Support Automation
- Retail
- MCP
tags_raw:
- Company
- Customer Service
- Ecommerce
- Artificial Intelligence
- AI Agents
- Conversational AI
- Customer Support Automation
- Retail
- MCP
apis:
- name: DigitalGenius API
  description: HTTP API and flow-execution surface for DigitalGenius AI agents, including generic DG API calls, flow execution,
    JSON handling, and the hosted MCP server. Region-scoped EU/US hosts, HTTP Basic (encoded token) authentication.
  humanURL: https://docs.digitalgenius.com/
  baseURL: https://flow-server.eu.dgdeepai.com
  properties:
  - type: Documentation
    url: https://docs.digitalgenius.com/
  - type: Authentication
    url: authentication/digitalgenius-authentication.yml
  - type: MCPServer
    url: mcp/digitalgenius-mcp.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: http://www.digitalgenius.com/
- type: DeveloperPortal
  url: https://docs.digitalgenius.com/
- type: Documentation
  url: https://docs.digitalgenius.com/
- type: APIReference
  url: https://docs.digitalgenius.com/docs/generic-digitalgenius-api-call
- type: GettingStarted
  url: https://docs.digitalgenius.com/docs/create-basic-token
- type: Support
  url: https://docs.digitalgenius.com/docs/create-a-ticket-on-support-portal.md
- type: StatusPage
  url: https://status.digitalgenius.com/
- type: TermsOfService
  url: https://www.digitalgenius.com/terms-and-conditions
- type: PrivacyPolicy
  url: https://www.digitalgenius.com/privacy-policy
- type: SignUp
  url: https://www.digitalgenius.com/sign-in
- type: GitHubOrganization
  url: https://github.com/DigitalGenius
- type: MCPServer
  url: mcp/digitalgenius-mcp.yml
- type: LLMsTxt
  url: llms/digitalgenius-llms.txt
- type: Authentication
  url: authentication/digitalgenius-authentication.yml
- type: Packages
  url: packages/digitalgenius-packages.yml
- type: SDKs
  url: packages/digitalgenius-packages.yml
- type: Components
  url: components/digitalgenius-components.yml
- type: Conventions
  url: conventions/digitalgenius-conventions.yml
- type: Webhooks
  url: asyncapi/digitalgenius-webhooks.yml
- type: Lifecycle
  url: lifecycle/digitalgenius-lifecycle.yml
- type: DomainSecurity
  url: security/digitalgenius-domain-security.yml
- type: TrustCenter
  url: security/digitalgenius-trust-center.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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