Forethought

aid: forethought
name: Forethought
description: >-
  Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve
  (omnichannel resolution), Triage (ticket classification and routing), Discover (knowledge-gap detection and article
  generation), Assist (agentic copilot for human agents), and Agent QA (automated quality scoring) — is powered by
  SupportGPT, Forethought's fine-tuned generative AI engine. The platform supports chat, email, voice, Slack, mobile,
  and a Headless API channel, and integrates with Zendesk, Salesforce, Intercom, Front, Gorgias, Genesys, Five9,
  LiveChat, and knowledge sources including Notion, Document360, and Stonly. Forethought exposes two public REST APIs on
  the Enterprise plan: the Solve API (https://app.forethought.ai/solve/api/v1) for starting and continuing AI
  conversations and inspecting workspace context variables, and the Triage API (https://api.forethought.ai/api/predict)
  for classifying tickets against customer-trained models. Public iOS and Android SDKs (Forethought-
  Technologies/solve-ios, solve-android) embed Solve into mobile apps. The Forethought engineering team also maintains
  AutoChain, an open-source lightweight framework for building and testing LLM agents. Forethought is now part of
  Zendesk.
tags:
  - AI
  - Artificial Intelligence
  - Customer Support
  - Customer Service
  - Generative AI
  - SupportGPT
  - Conversational AI
  - Ticket Triage
  - Agentic AI
  - Voice AI
  - Helpdesk
  - Multi-Agent
url: https://raw.githubusercontent.com/api-evangelist/forethought/refs/heads/main/apis.yml
created: '2026-05-24'
modified: '2026-05-24'
specificationVersion: '0.20'
kind: contract
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
access: 3rd-Party
position: Consuming
apis:
  - aid: forethought:forethought-solve-api
    name: Forethought Solve API
    tags:
      - AI
      - Customer Support
      - Solve
      - Conversations
      - Headless
    humanURL: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
    properties:
      - url: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
        type: Documentation
      - url: openapi/forethought-solve-api-openapi.yml
        type: OpenAPI
      - url: json-schema/forethought-conversation-schema.json
        type: JSONSchema
      - url: json-schema/forethought-context-variable-schema.json
        type: JSONSchema
      - url: json-structure/forethought-conversation-structure.json
        type: JSONStructure
      - url: json-ld/forethought-context.jsonld
        type: JSONLD
      - url: examples/solve-start-conversation-example.json
        type: Example
      - url: examples/solve-continue-conversation-example.json
        type: Example
      - url: examples/solve-metadata-example.json
        type: Example
    description: >-
      Headless REST API for the Solve omnichannel AI agent. Start a conversation with a free-form customer query,
      continue the conversation with additional turns or context-variable updates, and inspect the workspace's defined
      context variables. Bearer-token authenticated against app.forethought.ai/solve/api/v1.
  - aid: forethought:forethought-triage-api
    name: Forethought Triage API
    tags:
      - AI
      - Customer Support
      - Triage
      - Classification
      - Predictions
    humanURL: https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
    properties:
      - url: https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
        type: Documentation
      - url: openapi/forethought-triage-api-openapi.yml
        type: OpenAPI
      - url: json-schema/forethought-triage-prediction-schema.json
        type: JSONSchema
      - url: json-structure/forethought-triage-prediction-structure.json
        type: JSONStructure
      - url: json-ld/forethought-context.jsonld
        type: JSONLD
      - url: examples/triage-predict-example.json
        type: Example
    description: >-
      REST API for the Triage agent. POST a ticket subject (text_a) and body (text_b) plus the model_name issued by
      Forethought, and receive ranked predictions with confidence scores. Use to drive ticket routing, auto-populated
      ticket fields, language detection, sentiment, or other customer-trained labels.
common:
  - type: Website
    url: https://forethought.ai
  - type: Portal
    url: https://forethought.ai/platform
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
    name: Solve API Developer Reference
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
    name: Triage API Guide
  - type: Pricing
    url: https://forethought.ai/pricing
  - type: Plans
    url: plans/forethought-plans-pricing.yml
  - type: RateLimits
    url: rate-limits/forethought-rate-limits.yml
  - type: FinOps
    url: finops/forethought-finops.yml
  - type: Blog
    url: https://forethought.ai/resource-center
  - type: Blog
    url: https://engineering.forethought.ai/blog/
    name: Forethought AI Engineering Blog
  - type: Careers
    url: https://forethought.ai/careers
  - type: Contact
    url: https://forethought.ai/contact-us
  - type: LinkedIn
    url: https://www.linkedin.com/company/forethought-ai
  - type: Twitter
    url: https://twitter.com/forethought_ai
  - type: GitHubOrganization
    url: https://github.com/Forethought-Technologies
  - type: SDK
    url: https://github.com/Forethought-Technologies/solve-ios
    name: Solve iOS SDK
  - type: SDK
    url: https://github.com/Forethought-Technologies/solve-android
    name: Solve Android SDK
  - type: Tool
    url: https://github.com/Forethought-Technologies/AutoChain
    name: AutoChain (open-source LLM agent framework)
  - type: Documentation
    url: https://autochain.forethought.ai
    name: AutoChain Docs
  - type: Integrations
    url: https://forethought.ai/platform
    data:
      - name: Zendesk
        category: Helpdesk
      - name: Salesforce
        category: CRM
      - name: Intercom
        category: Helpdesk
      - name: Genesys
        category: Contact Center
      - name: Five9
        category: Contact Center
      - name: Gorgias
        category: Helpdesk
      - name: LiveChat
        category: Chat
      - name: Front
        category: Helpdesk
      - name: Notion
        category: Knowledge
      - name: Document360
        category: Knowledge
      - name: Stonly
        category: Knowledge
      - name: Airtable
        category: API Connector
      - name: Snowflake
        category: API Connector
      - name: 8x8
        category: Contact Center
      - name: Slack
        category: Channel
  - type: Channels
    data:
      - Chat
      - Email
      - Voice
      - Slack
      - Mobile Apps
      - Headless / API
      - Browser Agent
  - type: Customers
    data:
      - Acorns
      - Grammarly
      - Fetch Rewards
      - Thumbtack
      - Upwork
      - Viome
      - WordPress
      - Redis
      - UPS
      - Corsair
      - Justworks
      - Descript
      - Lattice
      - Cohere
      - Scale AI
      - Carta
  - type: Features
    data:
      - >-
        Solve — omnichannel AI agent with end-to-end resolution across chat, email, voice, Slack, mobile, and headless
        API
      - Triage — customer-trained ticket classification with ranked predictions and confidence scores
      - Discover — automatic knowledge-gap detection and AI-drafted knowledge-base articles and Autoflows
      - Assist — agentic AI copilot for human agents (ticket summaries, resolution guidance, AI-generated replies)
      - Agent QA — automated quality reviews against customizable rubrics with performance dashboards
      - SupportGPT — fine-tuned generative AI engine grounded in customer conversation history
      - Autoflows — generative AI workflows that fully resolve customer issues end-to-end
      - Context Variables — typed values (string, number, boolean, list, object) passed into Solve conversations
      - Multilingual support across Solve and Triage
      - Multi-brand support (2 brands Professional, 20 brands Enterprise)
      - Browser Agent — operates inside the browser to interact with legacy applications without backend APIs
      - Headless API channel for embedding into custom applications
      - Outbound Call API for voice automation (provisioned by Customer Success)
      - Public Solve iOS and Android SDKs (Apache-2.0)
      - AutoChain — open-source lightweight framework for building and testing LLM agents (1.8k+ GitHub stars)
      - Bearer-token authentication on both Solve API and Triage API
      - Forethought API access available on the Enterprise plan
      - Now part of Zendesk (acquired)
    sources:
      - https://forethought.ai/
      - https://forethought.ai/platform
      - https://forethought.ai/pricing
      - https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
      - https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
      - https://github.com/Forethought-Technologies
    updated: '2026-05-24'
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com