Forethought

Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve (omnichannel resolution), Triage (ticket classification and routing), Discover (knowledge-gap detection and article generation), Assist (agentic copilot for human agents), and Agent QA (automated quality scoring) — is powered by SupportGPT, Forethought's fine-tuned generative AI engine. The platform supports chat, email, voice, Slack, mobile, and a Headless API channel, and integrates with Zendesk, Salesforce, Intercom, Front, Gorgias, Genesys, Five9, LiveChat, and knowledge sources including Notion, Document360, and Stonly. Forethought exposes two public REST APIs on the Enterprise plan: the Solve API (https://app.forethought.ai/solve/api/v1) for starting and continuing AI conversations and inspecting workspace context variables, and the Triage API (https://api.forethought.ai/api/predict) for classifying tickets against customer-trained models. Public iOS and Android SDKs (Forethought- Technologies/solve-ios, solve-android) embed Solve into mobile apps. The Forethought engineering team also maintains AutoChain, an open-source lightweight framework for building and testing LLM agents. Forethought is now part of Zendesk.

2 APIs 18 Features

AIArtificial IntelligenceCustomer SupportCustomer ServiceGenerative AISupportGPTConversational AITicket TriageAgentic AIVoice AIHelpdeskMulti-Agent

APIs

Forethought Solve API

Headless REST API for the Solve omnichannel AI agent. Start a conversation with a free-form customer query, continue the conversation with additional turns or context-variable u...

Forethought Triage API

REST API for the Triage agent. POST a ticket subject (text_a) and body (text_b) plus the model_name issued by Forethought, and receive ranked predictions with confidence scores....

Collections

Forethought Solve API

OPEN

Forethought Triage API

OPEN

Pricing Plans

Forethought Plans Pricing

6 plans

PLANS

Rate Limits

Forethought Rate Limits

0 limits

RATE LIMITS

FinOps

Forethought Finops

FINOPS

Features

Solve — omnichannel AI agent with end-to-end resolution across chat, email, voice, Slack, mobile, and headless API

Triage — customer-trained ticket classification with ranked predictions and confidence scores

Discover — automatic knowledge-gap detection and AI-drafted knowledge-base articles and Autoflows

Assist — agentic AI copilot for human agents (ticket summaries, resolution guidance, AI-generated replies)

Agent QA — automated quality reviews against customizable rubrics with performance dashboards

SupportGPT — fine-tuned generative AI engine grounded in customer conversation history

Autoflows — generative AI workflows that fully resolve customer issues end-to-end

Context Variables — typed values (string, number, boolean, list, object) passed into Solve conversations

Multilingual support across Solve and Triage

Multi-brand support (2 brands Professional, 20 brands Enterprise)

Browser Agent — operates inside the browser to interact with legacy applications without backend APIs

Headless API channel for embedding into custom applications

Outbound Call API for voice automation (provisioned by Customer Success)

Public Solve iOS and Android SDKs (Apache-2.0)

AutoChain — open-source lightweight framework for building and testing LLM agents (1.8k+ GitHub stars)

Bearer-token authentication on both Solve API and Triage API

Forethought API access available on the Enterprise plan

Now part of Zendesk (acquired)

Integrations

Zendesk

Salesforce

Intercom

Genesys

Five9

Gorgias

LiveChat

Front

Notion

Document360

Stonly

Airtable

Snowflake

8x8

Slack

GitHubOrganization

Sources

opencollection: 1.0.0
info:
  name: Forethought Triage API
  version: '2025-11-01'
request:
  auth:
    type: bearer
    token: '{{bearerToken}}'
items:
- info:
    name: Predictions
    type: folder
  items:
  - info:
      name: Predict Ticket Triage Labels
      type: http
    http:
      method: POST
      url: https://api.forethought.ai/api/predict
      body:
        type: json
        data: '{}'
    docs: 'Submit a ticket subject and body and receive ranked predictions from a

      Forethought Triage model. Each prediction includes a `prediction_value`

      (the label) and `prediction_confidence` (0.0 to 1.0). Use the top

      prediction to route tickets, populate ticket fields, or trigger

      downstream workflows in Zendesk, Salesforce, or other helpdesks.

      '
bundled: true

Forethought

APIs

Forethought Solve API

Forethought Triage API

Collections

Forethought Solve API

Forethought Triage API

Pricing Plans

Forethought Plans Pricing

Rate Limits

Forethought Rate Limits

FinOps

Forethought Finops

Features

Integrations

Semantic Vocabularies

Forethought Context

API Governance Rules

Forethought API Rules

JSON Structure

Forethought Conversation Structure

Forethought Triage Prediction Structure

Example Payloads

Solve Continue Conversation Example

Solve Metadata Example

Solve Start Conversation Example

Triage Predict Example

Resources

Sources