Forethought

Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve (omnichannel resolution), Triage (ticket classification and routing), Discover (knowledge-gap detection and article generation), Assist (agentic copilot for human agents), and Agent QA (automated quality scoring) — is powered by SupportGPT, Forethought's fine-tuned generative AI engine. The platform supports chat, email, voice, Slack, mobile, and a Headless API channel, and integrates with Zendesk, Salesforce, Intercom, Front, Gorgias, Genesys, Five9, LiveChat, and knowledge sources including Notion, Document360, and Stonly. Forethought exposes two public REST APIs on the Enterprise plan: the Solve API (https://app.forethought.ai/solve/api/v1) for starting and continuing AI conversations and inspecting workspace context variables, and the Triage API (https://api.forethought.ai/api/predict) for classifying tickets against customer-trained models. Public iOS and Android SDKs (Forethought- Technologies/solve-ios, solve-android) embed Solve into mobile apps. The Forethought engineering team also maintains AutoChain, an open-source lightweight framework for building and testing LLM agents. Forethought is now part of Zendesk.

Forethought publishes 3 APIs on the APIs.io network: Conversations API, Metadata API, and Predictions API. Tagged areas include AI, Artificial Intelligence, Customer Support, Customer Service, and Generative AI.

The Forethought catalog on APIs.io includes 1 JSON-LD context and 2 Spectral governance rulesets.

Forethought’s developer surface includes authentication, developer portal, documentation, pricing, engineering blog, tooling, and 18 more developer resources.

🌐 Visit website 📡 Source on GitHub

51.8/100 developing ▬ flat Agent 31/100 agent aware Full breakdown ↓
scored 2026-07-28 · rubric v0.6

AccessPaidSelf serve

3 APIs 18 Features

AIArtificial IntelligenceCustomer SupportCustomer ServiceGenerative AISupportGPTConversational AITicket TriageAgentic AIVoice AIHelpdeskMulti-Agent

Kin Score

Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6

Composite quality — 51.8/100 · developing

Contract Quality 18.7 / 25

Developer Ergonomics 7.4 / 20

Commercial Clarity 11.6 / 20

Operational Transparency 0.7 / 13

Governance 7.0 / 12

Discoverability 6.5 / 10

Agent readiness — 31/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/forethought: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 3

Individual APIs this provider publishes, each with its own machine-readable definition.

Forethought Conversations API

Start and continue Solve conversations.

Forethought Metadata API

Inspect workspace-level Solve configuration.

Forethought Predictions API

Predict labels for customer-support tickets.

Open Collections 2

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Forethought Solve API

OPEN COLLECTION

Forethought Triage API

OPEN COLLECTION

Pricing Plans 1

Published pricing tiers and plan structures.

Forethought Plans Pricing

6 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Forethought Rate Limits

0 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Forethought Finops

FINOPS

Features 18

Notable capabilities this provider offers.

Solve — omnichannel AI agent with end-to-end resolution across chat, email, voice, Slack, mobile, and headless API

Triage — customer-trained ticket classification with ranked predictions and confidence scores

Discover — automatic knowledge-gap detection and AI-drafted knowledge-base articles and Autoflows

Assist — agentic AI copilot for human agents (ticket summaries, resolution guidance, AI-generated replies)

Agent QA — automated quality reviews against customizable rubrics with performance dashboards

SupportGPT — fine-tuned generative AI engine grounded in customer conversation history

Autoflows — generative AI workflows that fully resolve customer issues end-to-end

Context Variables — typed values (string, number, boolean, list, object) passed into Solve conversations

Multilingual support across Solve and Triage

Multi-brand support (2 brands Professional, 20 brands Enterprise)

Browser Agent — operates inside the browser to interact with legacy applications without backend APIs

Headless API channel for embedding into custom applications

Outbound Call API for voice automation (provisioned by Customer Success)

Public Solve iOS and Android SDKs (Apache-2.0)

AutoChain — open-source lightweight framework for building and testing LLM agents (1.8k+ GitHub stars)

Bearer-token authentication on both Solve API and Triage API

Forethought API access available on the Enterprise plan

Now part of Zendesk (acquired)

Scroll for all 18

JSON Schema 3

Standalone JSON Schema definitions for this provider's data models.

Examples 4

Example request and response payloads for these APIs.

Integrations 15

Pre-built integrations with other platforms and tools.

Zendesk

Salesforce

Intercom

Genesys

Five9

Gorgias

LiveChat

Front

Notion

Document360

Stonly

Airtable

Snowflake

8x8

Slack

Scroll for all 15

Resources

Get Started 1

Portal, sign-up, and the first successful call

Portal

Portal

Documentation 4

Reference material describing how the API behaves

Documentation

Documentation

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 4

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

SDKs

SDKs

Tools

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 2

Status, limits, changes, and where to get help

RateLimits

RateLimits

Contact

Contact

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

Plans

Plans

FinOps

FinOps

Company 6

The organization behind the API

Website

Blog

Blog

Careers

LinkedIn

Twitter

Twitter

Other 2

Properties that don't map to a standard resource type

Source (apis.yml)

aid: forethought
name: Forethought
description: 'Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite
  — Solve (omnichannel resolution), Triage (ticket classification and routing), Discover (knowledge-gap detection and article
  generation), Assist (agentic copilot for human agents), and Agent QA (automated quality scoring) — is powered by SupportGPT,
  Forethought''s fine-tuned generative AI engine. The platform supports chat, email, voice, Slack, mobile, and a Headless
  API channel, and integrates with Zendesk, Salesforce, Intercom, Front, Gorgias, Genesys, Five9, LiveChat, and knowledge
  sources including Notion, Document360, and Stonly. Forethought exposes two public REST APIs on the Enterprise plan: the
  Solve API (https://app.forethought.ai/solve/api/v1) for starting and continuing AI conversations and inspecting workspace
  context variables, and the Triage API (https://api.forethought.ai/api/predict) for classifying tickets against customer-trained
  models. Public iOS and Android SDKs (Forethought- Technologies/solve-ios, solve-android) embed Solve into mobile apps. The
  Forethought engineering team also maintains AutoChain, an open-source lightweight framework for building and testing LLM
  agents. Forethought is now part of Zendesk.'
tags:
- AI
- Artificial Intelligence
- Customer Support
- Customer Service
- Generative AI
- SupportGPT
- Conversational AI
- Ticket Triage
- Agentic AI
- Voice AI
- Helpdesk
- Multi-Agent
url: https://raw.githubusercontent.com/api-evangelist/forethought/refs/heads/main/apis.yml
accessModel:
  pricing: paid
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Paid · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
created: '2026-05-24'
modified: '2026-05-24'
specificationVersion: '0.20'
kind: contract
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/forethought.png
access: 3rd-Party
position: Consuming
apis:
- aid: forethought:forethought-conversations-api
  name: Forethought Conversations API
  description: Start and continue Solve conversations.
  humanURL: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/forethought-conversations-api-openapi.yml
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
  - type: JSONSchema
    url: json-schema/forethought-conversation-schema.json
  - type: JSONSchema
    url: json-schema/forethought-context-variable-schema.json
  - type: JSONStructure
    url: json-structure/forethought-conversation-structure.json
  - type: JSONLD
    url: json-ld/forethought-context.jsonld
  - type: Examples
    url: examples/solve-start-conversation-example.json
  - type: Examples
    url: examples/solve-continue-conversation-example.json
  - type: Examples
    url: examples/solve-metadata-example.json
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
  - type: JSONSchema
    url: json-schema/forethought-triage-prediction-schema.json
  - type: JSONStructure
    url: json-structure/forethought-triage-prediction-structure.json
  - type: Examples
    url: examples/triage-predict-example.json
- aid: forethought:forethought-metadata-api
  name: Forethought Metadata API
  description: Inspect workspace-level Solve configuration.
  humanURL: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
  tags:
  - Metadata
  properties:
  - type: OpenAPI
    url: openapi/forethought-metadata-api-openapi.yml
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
  - type: JSONSchema
    url: json-schema/forethought-conversation-schema.json
  - type: JSONSchema
    url: json-schema/forethought-context-variable-schema.json
  - type: JSONStructure
    url: json-structure/forethought-conversation-structure.json
  - type: JSONLD
    url: json-ld/forethought-context.jsonld
  - type: Examples
    url: examples/solve-start-conversation-example.json
  - type: Examples
    url: examples/solve-continue-conversation-example.json
  - type: Examples
    url: examples/solve-metadata-example.json
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
  - type: JSONSchema
    url: json-schema/forethought-triage-prediction-schema.json
  - type: JSONStructure
    url: json-structure/forethought-triage-prediction-structure.json
  - type: Examples
    url: examples/triage-predict-example.json
- aid: forethought:forethought-predictions-api
  name: Forethought Predictions API
  description: Predict labels for customer-support tickets.
  humanURL: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
  tags:
  - Predictions
  properties:
  - type: OpenAPI
    url: openapi/forethought-predictions-api-openapi.yml
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
  - type: JSONSchema
    url: json-schema/forethought-conversation-schema.json
  - type: JSONSchema
    url: json-schema/forethought-context-variable-schema.json
  - type: JSONStructure
    url: json-structure/forethought-conversation-structure.json
  - type: JSONLD
    url: json-ld/forethought-context.jsonld
  - type: Examples
    url: examples/solve-start-conversation-example.json
  - type: Examples
    url: examples/solve-continue-conversation-example.json
  - type: Examples
    url: examples/solve-metadata-example.json
  - type: Documentation
    url: https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
  - type: JSONSchema
    url: json-schema/forethought-triage-prediction-schema.json
  - type: JSONStructure
    url: json-structure/forethought-triage-prediction-structure.json
  - type: Examples
    url: examples/triage-predict-example.json
common:
- type: AgenticAccess
  url: agentic-access/forethought-agentic-access.yml
- type: TrustCenter
  url: security/forethought-trust-center.yml
- type: DomainSecurity
  url: security/forethought-domain-security.yml
- type: Authentication
  url: authentication/forethought-authentication.yml
- type: Website
  url: https://forethought.ai
- type: Portal
  url: https://forethought.ai/platform
- type: Documentation
  url: https://support.forethought.ai/hc/en-us
- type: Documentation
  url: https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
  name: Solve API Developer Reference
- type: Documentation
  url: https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
  name: Triage API Guide
- type: Pricing
  url: https://forethought.ai/pricing
- type: Plans
  url: plans/forethought-plans-pricing.yml
- type: RateLimits
  url: rate-limits/forethought-rate-limits.yml
- type: FinOps
  url: finops/forethought-finops.yml
- type: Blog
  url: https://forethought.ai/resource-center
- type: Blog
  url: https://engineering.forethought.ai/blog/
  name: Forethought AI Engineering Blog
- type: Careers
  url: https://forethought.ai/careers
- type: Contact
  url: https://forethought.ai/contact-us
- type: LinkedIn
  url: https://www.linkedin.com/company/forethought-ai
- type: Twitter
  url: https://twitter.com/forethought_ai
- type: GitHubOrganization
  url: https://github.com/Forethought-Technologies
- type: SDKs
  url: https://github.com/Forethought-Technologies/solve-ios
  name: Solve iOS SDK
- type: SDKs
  url: https://github.com/Forethought-Technologies/solve-android
  name: Solve Android SDK
- type: Tools
  url: https://github.com/Forethought-Technologies/AutoChain
  name: AutoChain (open-source LLM agent framework)
- type: Documentation
  url: https://autochain.forethought.ai
  name: AutoChain Docs
- type: Integrations
  url: https://forethought.ai/platform
  data:
  - name: Zendesk
    category: Helpdesk
  - name: Salesforce
    category: CRM
  - name: Intercom
    category: Helpdesk
  - name: Genesys
    category: Contact Center
  - name: Five9
    category: Contact Center
  - name: Gorgias
    category: Helpdesk
  - name: LiveChat
    category: Chat
  - name: Front
    category: Helpdesk
  - name: Notion
    category: Knowledge
  - name: Document360
    category: Knowledge
  - name: Stonly
    category: Knowledge
  - name: Airtable
    category: API Connector
  - name: Snowflake
    category: API Connector
  - name: 8x8
    category: Contact Center
  - name: Slack
    category: Channel
- type: Channels
  data:
  - Chat
  - Email
  - Voice
  - Slack
  - Mobile Apps
  - Headless / API
  - Browser Agent
- type: Customers
  data:
  - Acorns
  - Grammarly
  - Fetch Rewards
  - Thumbtack
  - Upwork
  - Viome
  - WordPress
  - Redis
  - UPS
  - Corsair
  - Justworks
  - Descript
  - Lattice
  - Cohere
  - Scale AI
  - Carta
- type: Features
  data:
  - Solve — omnichannel AI agent with end-to-end resolution across chat, email, voice, Slack, mobile, and headless API
  - Triage — customer-trained ticket classification with ranked predictions and confidence scores
  - Discover — automatic knowledge-gap detection and AI-drafted knowledge-base articles and Autoflows
  - Assist — agentic AI copilot for human agents (ticket summaries, resolution guidance, AI-generated replies)
  - Agent QA — automated quality reviews against customizable rubrics with performance dashboards
  - SupportGPT — fine-tuned generative AI engine grounded in customer conversation history
  - Autoflows — generative AI workflows that fully resolve customer issues end-to-end
  - Context Variables — typed values (string, number, boolean, list, object) passed into Solve conversations
  - Multilingual support across Solve and Triage
  - Multi-brand support (2 brands Professional, 20 brands Enterprise)
  - Browser Agent — operates inside the browser to interact with legacy applications without backend APIs
  - Headless API channel for embedding into custom applications
  - Outbound Call API for voice automation (provisioned by Customer Success)
  - Public Solve iOS and Android SDKs (Apache-2.0)
  - AutoChain — open-source lightweight framework for building and testing LLM agents (1.8k+ GitHub stars)
  - Bearer-token authentication on both Solve API and Triage API
  - Forethought API access available on the Enterprise plan
  - Now part of Zendesk (acquired)
  sources:
  - https://forethought.ai/
  - https://forethought.ai/platform
  - https://forethought.ai/pricing
  - https://support.forethought.ai/hc/en-us/articles/31636750750227-Solve-API-Developer-Reference
  - https://support.forethought.ai/hc/en-us/articles/26701042038419-Triage-API-Guide-for-Users
  - https://github.com/Forethought-Technologies
  updated: '2026-05-24'
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

Forethought

APIs 3

Open Collections 2

Pricing Plans 1

Rate Limits 1

FinOps 1

Features 18

Semantic Vocabularies 1

Spectral Rules 2

JSON Schema 3

JSON Structure 2

Examples 4

Security Posture 3

Agentic Access 1

Integrations 15

Zendesk

Salesforce

Intercom

Genesys

Five9

Gorgias

LiveChat

Front

Notion

Document360

Stonly

Airtable

Snowflake

8x8

Slack

Get Started 1

Documentation 4

Agent Surfaces 1

Build 4

Access & Security 3

Operate 2

Commercial 3

Company 6

Other 2

Source (apis.yml)