Forethought Conversations API

openapi: 3.2.0
info:
  title: Forethought Solve Conversations API
  description: 'The Forethought Solve API is a headless interface to the Solve generative AI

    customer support agent.'
  version: '2025-11-01'
  contact:
    name: Forethought Support
    url: https://support.forethought.ai
  x-logo:
    url: https://forethought.ai/favicon.ico
servers:
- url: https://app.forethought.ai
  description: Production Server
security:
- BearerAuth: []
tags:
- name: Conversations
  description: Start and continue Solve conversations.
paths:
  /solve/api/v1/conversation:
    post:
      summary: Start A Solve Conversation
      description: 'Start a new Solve conversation with a free-form customer query.

        Returns a `conversation_id` that subsequent turns must reference and the

        first assistant response. Optionally accepts a map of context variables

        whose IDs are discoverable via the `/metadata` endpoint.'
      operationId: startConversation
      tags:
      - Conversations
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/StartConversationRequest'
      responses:
        '200':
          description: Conversation started successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '429':
          $ref: '#/components/responses/RateLimited'
  /solve/api/v1/conversation/{conversation_id}:
    put:
      summary: Continue A Solve Conversation
      description: 'Continue an existing Solve conversation by sending an additional query

        and/or updated context variables. The Solve agent returns the next

        assistant response, surface workflow state, and any escalation

        instructions.'
      operationId: continueConversation
      tags:
      - Conversations
      parameters:
      - name: conversation_id
        in: path
        required: true
        schema:
          type: string
        description: The conversation_id returned by the initial start call.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ContinueConversationRequest'
      responses:
        '200':
          description: Conversation continued successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          description: Conversation not found.
        '429':
          $ref: '#/components/responses/RateLimited'
components:
  responses:
    Unauthorized:
      description: Missing or invalid bearer token.
    RateLimited:
      description: Request rate limit exceeded.
  schemas:
    StartConversationRequest:
      type: object
      required:
      - query
      properties:
        query:
          type: string
          description: The customer's free-form query.
        context_variables:
          type: object
          additionalProperties: true
          description: Map of context_variable_id to value.
        channel:
          type: string
          description: Origin channel (chat, email, voice, slack, headless).
        user_id:
          type: string
          description: Stable identifier for the end user.
    ContinueConversationRequest:
      type: object
      properties:
        query:
          type: string
          description: The customer's next free-form query.
        context_variables:
          type: object
          additionalProperties: true
          description: Updated context variables for the conversation.
    ConversationResponse:
      type: object
      properties:
        conversation_id:
          type: string
        response:
          type: string
          description: The Solve agent response text.
        is_solved:
          type: boolean
        should_escalate:
          type: boolean
        workflow_id:
          type: string
        intent:
          type: string
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      bearerFormat: Solve API token