Forethought · Example Payload

Triage Predict Example

AIArtificial IntelligenceCustomer SupportCustomer ServiceGenerative AISupportGPTConversational AITicket TriageAgentic AIVoice AIHelpdeskMulti-Agent

Triage Predict Example is an example object payload from Forethought, with 2 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

requestresponse

Example Payload

Raw ↑ 
{
  "request": {
    "method": "POST",
    "url": "https://api.forethought.ai/api/predict",
    "headers": {
      "Authorization": "Bearer {triage-api-token}",
      "Content-Type": "application/json"
    },
    "body": {
      "model_name": "ticket_category_v3",
      "text_a": "Charged twice for May subscription",
      "text_b": "Hi — I was billed $29 on May 3 and again on May 4 for the Pro plan. Can you refund the duplicate charge?"
    }
  },
  "response": {
    "status": 200,
    "body": {
      "model_name": "ticket_category_v3",
      "prediction_confidence": 0.94,
      "top_predictions": [
        { "prediction_value": "billing/duplicate_charge", "prediction_confidence": 0.94 },
        { "prediction_value": "billing/refund_request", "prediction_confidence": 0.71 },
        { "prediction_value": "billing/subscription", "prediction_confidence": 0.42 }
      ]
    }
  }
}