Sweethawk

SweetHawk offers a suite of Zendesk apps that add workflow capabilities such as multi‑step approvals, task and subticket management, scheduling, surveys, and visual ticket boards. The apps are designed for internal service desks that handle IT and HR processes, enabling teams to automate approvals, change management, onboarding, and recurring work within Zendesk. Customers include organizations that run employee service, ITSM, and HR service desks on the Zendesk platform.

Sweethawk is profiled on the APIs.io network. Tagged areas include Zendesk apps, IT service management, HR service, Employee service desk, and Workflow automation.

Sweethawk’s developer surface includes authentication, support, pricing, documentation, engineering blog, getting-started guide, and 14 more developer resources.

🌐 Visit website📡 Profile data on GitHub
36.7/100 thin Agent 5/100 agent aware Full breakdown ↓
scored 2026-10-31 · rubric v0.25.0 · Show this score on your site →
0 APIs
Zendesk appsIT service managementHR serviceEmployee service deskWorkflow automationChange management

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-10-31 · rubric v0.25.0
Composite quality — 36.7/100 · thin
Contract Quality 0.0 / 21
Developer Ergonomics 6.9 / 17
Access Clarity 14.3 / 17
Operational Transparency 1.7 / 11
Contract Governance 1.9 / 10
Discoverability 3.8 / 9
Regulatory Posture 5.3 / 15
Agent readiness — 5/100 · agent aware
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 10
Documented Reversibility 0 / 6
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 4 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 0 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Pagination 5 / 5
Distinct Operations 3 / 3
Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.
Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.
The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.
Show this score on your site. Kin Score badge preview for Sweethawk It updates itself when the score changes. Paste this where you link to your API docs: 
<a href="https://apis.io/providers/sweethawk/"><img src="https://apis.io/badge/sweethawk/card.svg" alt="Sweethawk on APIs.io — Kin Score by API Evangelist"></a>
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Agent readiness — checks not met, largest first (exact, from this profile):
  • Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
  • MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
  • Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
  • Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
  • A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
  • Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
11 more unmet checks in the Agent Readiness table above.
Kin Score — facets with the most composite points still available (weight × headroom):
Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/sweethawk/apis.yml: open an issue on github.com/api-evangelist/sweethawk to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Pricing Plans 1

Published pricing tiers and plan structures.

Sweethawk Plans Pricing

26 plans

PLANS

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Sweethawk Authentication

1 scheme

SECURITY

Sweethawk Domain Security

TLSv1.3 · DNSSEC · DMARC

SECURITY

Sweethawk Vulnerability Disclosure

no policy recorded

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

Login
Login
 GettingStarted
GettingStarted

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt
LLMsTxt

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Conformance
Conformance

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 5

Authentication, authorization, and security posture

Security
Security
 Authentication
Authentication
 TrustCenter
TrustCenter
 VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support
Support

Commercial 4

Pricing, plans, and the legal terms of use

Plans
Plans
 TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy
 Pricing
Pricing

Company 2

The organization behind the API

Blog
Blog
 Website
Website

Other 2

Properties that don't map to a standard resource type

Hosts
Hosts
 Vendors
Vendors

Source (apis.yml)

apis.yml Raw ↑ 
aid: sweethawk
name: Sweethawk
description: SweetHawk offers a suite of Zendesk apps that add workflow capabilities such as multi‑step approvals, task and
  subticket management, scheduling, surveys, and visual ticket boards. The apps are designed for internal service desks that
  handle IT and HR processes, enabling teams to automate approvals, change management, onboarding, and recurring work within
  Zendesk. Customers include organizations that run employee service, ITSM, and HR service desks on the Zendesk platform.
url: https://raw.githubusercontent.com/api-evangelist/sweethawk/refs/heads/main/apis.yml
x-type: company
x-source: harvest:g2-catalog
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-21 (modular-v1; was harvest)
specificationVersion: '0.20'
created: '2026-10-21'
modified: '2026-10-21'
tags:
- Zendesk apps
- IT service management
- HR service
- Employee service desk
- Workflow automation
- Change management
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/sweethawk-plans-pricing.yml
- type: Security
  url: security/sweethawk-vulnerability-disclosure.yml
- type: Authentication
  url: authentication/sweethawk-authentication.yml
- type: Conformance
  url: conformance/sweethawk-conformance.yml
- type: LLMsTxt
  url: llms/sweethawk-llms.txt
- type: Hosts
  url: hosts/sweethawk-hosts.yml
- type: Vendors
  url: vendors/sweethawk-vendors.yml
- type: TrustCenter
  url: https://trust.sweethawk.com
- type: TermsOfService
  url: https://sweethawk.com/terms
- type: Support
  url: https://support.sweethawk.com/hc/en-us
- type: PrivacyPolicy
  url: https://sweethawk.com/privacy
- type: Pricing
  url: https://sweethawk.com/pricing
- type: Login
  url: https://app.sweethawk.com/login
- type: Documentation
  url: https://sweethawk.com/guides
- type: Blog
  url: https://sweethawk.com/blog
- type: GettingStarted
  url: https://sweethawk.com/guides/how-to-automate-employee-onboarding-in-zendesk
- type: GitHubOrganization
  url: https://github.com/SweetHawk
- type: VulnerabilityDisclosure
  url: security/sweethawk-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/sweethawk-domain-security.yml
- type: Website
  url: https://sweethawk.com/
apis: []
x-coverage:
  state: none
  reason: no-developer-program
  method: derived
  generated: '2026-10-21'
  generator: derive-coverage.py (pre-flight evidence)
  detail: the company publishes no developer documentation host and no machine-readable contract on its own domain
  evidence:
  - url: https://support.sweethawk.com/mcp
    status: 401
  - url: https://sweethawk.com/
    status: 200
x-enrichment:
  date: '2026-10-21'
  status: enriched
  artifacts_added: 12
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

Sweethawk API — frequently asked questions

How do I authenticate with the Sweethawk API?

Sweethawk uses bearer-token authentication (1 scheme). The details are profiled on APIs.io as Sweethawk Authentication.

How much does the Sweethawk API cost?

APIs.io lists 26 pricing plans for Sweethawk, with each plan's price, limits and inclusions under Pricing Plans on this page.

Is the Sweethawk API ready for AI agents?

Sweethawk has a Kin Score of 36.7 out of 100 (thin) and an Agent Readiness score of 5.4 (agent-aware), scored by API Evangelist on 2026-10-31.

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