ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) suite with incident, problem, change, release, and asset management modules, plus a CMDB and project management. ServiceDesk Plus is available as cloud (SaaS) or on-premises, and exposes a REST API for integrating external systems with requests, problems, changes, assets, and the CMDB.

ManageEngine ServiceDesk Plus publishes 2 API contracts indexed on the APIs.io network, including Requests API, and 1 more. Tagged areas include ITSM, Help Desk, Incident Management, Asset Management, and CMDB.

The ManageEngine ServiceDesk Plus catalog on APIs.io includes 1 Spectral governance ruleset.

ManageEngine ServiceDesk Plus’ developer surface includes signup flow, authentication, documentation, pricing, engineering blog, and 25 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

48.1/100 developing ▲ 5.3 Agent 25/100 agent aware Front door AI 4/6 moderate Heartbeat 97/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessPaidSelf serve

1 published contract 1 Agent Skills

ITSM Help Desk Incident Management Asset Management CMDB

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Information Technology Management

BC-600

Requests

POST /app/{portal}/api/v3/requests

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 48.1/100 · developing

Contract Quality 8.0 / 19

Developer Ergonomics 3.8 / 15

Access Clarity 11.8 / 15

Operational Transparency 2.8 / 10

Contract Governance 2.0 / 9

Discoverability 5.6 / 8

Regulatory Posture 5.6 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 25/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link

8 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Developer Ergonomics scores 25.6 — up to +14.9 composite points
Contract Quality scores 42.9 — up to +14.3 composite points
Contract Governance scores 22.0 — up to +9.4 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/servicedesk-plus/apis.yml: open an issue on github.com/api-evangelist/servicedesk-plus to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Configuration-Management Content Registries (Ansible Galaxy, Chef Supermarket)	builds-on	34.5 (thin)	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 2

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

OAuth 2.0

measured — observed by APIs.io (declared)

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

ServiceDesk Plus REST API

REST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, assets, the CMDB, users, technicians, projects, and configuration items.

ManageEngine ServiceDesk Plus Requests API

The Requests API from ManageEngine ServiceDesk Plus — 3 operation(s) for requests.

Open Collections 2

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

ManageEngine ServiceDesk Plus Cloud Requests API

OPEN COLLECTION

ManageEngine ServiceDesk Plus Cloud API

OPEN COLLECTION

Agent Skills 1

Packaged agent skills for driving this provider's APIs from an AI assistant.

servicedesk-plus-create-and-retrieve-request

AGENT SKILL

ManageEngine ServiceDesk Plus API pricing

Prices published by ManageEngine ServiceDesk Plus.

Plan	Price
Standard	US$13/ technician/ month
Professional	US$27/ technician/ month
Enterprise	US$67/ technician/ month

Plan details, limits and sources →

Billed by: seat · FinOps profile →

Pricing Plans 1

Published pricing tiers and plan structures.

Servicedesk Plus Plans Pricing

3 plans

PLANS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

ManageEngine ServiceDesk Plus

SLA

FinOps 1

Cost, billing, and metering signals for API financial operations.

Servicedesk Plus Finops

FINOPS

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

ManageEngine ServiceDesk Plus API Rules

35 rules · 33 errors 1 warnings 1 info

SPECTRAL

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Servicedesk Plus Requests Api Overlay

0 actions · update

GENERATED

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Servicedesk Plus Authentication

oauth2 · 1 scheme

SECURITY

Servicedesk Plus Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Servicedesk Plus Vulnerability Disclosure

security.txt · contact published

SECURITY

Servicedesk Plus Trust Center

ISO 27001, HIPAA, GDPR

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Servicedesk Plus Scopes

5 scopes · authorizationCode

5 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Servicedesk Plus Agentic Access

6 operations · 4 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

SignUp

SignUp

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

AgentSkill

LLMsTxt

WellKnown

AgenticAccess

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

Spectral

Spectral

Vocabulary

Vocabulary

Conformance

Conformance

Build 2

SDKs, sample code, and the tooling you integrate with

IntegrationEdges

IntegrationEdges

GitHubOrganization

GitHubOrganization

Access & Security 8

Authentication, authorization, and security posture

Compliance

Security

SecurityTxt

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

OAuthScopes

OAuthScopes

Scroll for all 8

Operate 1

Status, limits, changes, and where to get help

StatusPage

StatusPage

Commercial 3

Pricing, plans, and the legal terms of use

FinOps

FinOps

Plans

Plans

Pricing

Pricing

Company 4

The organization behind the API

Newsroom

Newsroom

LinkedIn

Website

Website

Blog

Blog

Other 3

Properties that don't map to a standard resource type

Overlay

Overlay

Hosts

Hosts

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: servicedesk-plus
name: ManageEngine ServiceDesk Plus
description: ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) suite with incident, problem, change,
  release, and asset management modules, plus a CMDB and project management. ServiceDesk Plus is available as cloud (SaaS)
  or on-premises, and exposes a REST API for integrating external systems with requests, problems, changes, assets, and the
  CMDB.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  gated: none
  gated_source:
  - onboarding
  label: Paid · Self-serve signup
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/servicedesk-plus.png
tags:
- ITSM
- Help Desk
- Incident Management
- Asset Management
- CMDB
url: https://raw.githubusercontent.com/api-evangelist/servicedesk-plus/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.23'
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
common:
- type: FinOps
  url: finops/servicedesk-plus-finops.yml
- type: Plans
  url: plans/servicedesk-plus-plans-pricing.yml
- type: Spectral
  url: rules/servicedesk-plus-rules.yml
- type: Vocabulary
  url: vocabulary/servicedesk-plus-vocabulary.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Compliance
  url: https://www.manageengine.com/cybersecurity-solutions.html
- type: Security
  url: https://bugbounty.zohocorp.com/bb/info
- type: Conformance
  url: conformance/servicedesk-plus-conformance.yml
- type: Overlay
  url: overlays/servicedesk-plus-requests-api-overlay.yaml
- type: LLMsTxt
  url: llms/servicedesk-plus-llms.txt
- type: SecurityTxt
  url: well-known/servicedesk-plus-security.txt
- type: WellKnown
  url: well-known/servicedesk-plus-well-known.yml
- type: Hosts
  url: hosts/servicedesk-plus-hosts.yml
- type: IntegrationEdges
  url: integrations/servicedesk-plus-integration-edges.yml
- type: StatusPage
  url: https://status.manageengine.com/
- type: SignUp
  url: https://sdpondemand.manageengine.com/Register.do?new-index
- type: Newsroom
  url: https://www.manageengine.com/news/in-the-news.html
- type: CapabilityMap
  url: capabilities/servicedesk-plus-capability-edges.yml
  name: ManageEngine ServiceDesk Plus Business Capability Map
- type: AgenticAccess
  url: agentic-access/servicedesk-plus-agentic-access.yml
- type: TrustCenter
  url: security/servicedesk-plus-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/servicedesk-plus-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/servicedesk-plus-domain-security.yml
- type: Authentication
  url: authentication/servicedesk-plus-authentication.yml
- type: OAuthScopes
  url: scopes/servicedesk-plus-scopes.yml
- type: GitHubOrganization
  url: https://github.com/ManageEngine
- type: LinkedIn
  url: https://www.linkedin.com/company/manageengine-it-service-management
- type: Website
  url: https://www.manageengine.com/products/service-desk/
- type: Documentation
  url: https://www.manageengine.com/products/service-desk/help/adminguide/api/rest-api.html
- type: Pricing
  url: https://www.manageengine.com/products/service-desk/pricing.html
- type: Blog
  url: https://blogs.manageengine.com/feed
apis:
- aid: servicedesk-plus:rest-api
  name: ServiceDesk Plus REST API
  description: REST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, assets,
    the CMDB, users, technicians, projects, and configuration items.
  humanURL: https://www.manageengine.com/products/service-desk/sdpod-v3-api/
  baseURL: https://sdpondemand.manageengine.com/api/v3
  tags:
  - ITSM
  - Service Desk
  - Requests
  properties:
  - type: Documentation
    url: https://www.manageengine.com/products/service-desk/sdpod-v3-api/
  - type: Authentication
    url: https://www.manageengine.com/products/service-desk/help/adminguide/api/oauth-2.0.html
- aid: servicedesk-plus:servicedesk-plus-requests-api
  name: ManageEngine ServiceDesk Plus Requests API
  description: The Requests API from ManageEngine ServiceDesk Plus — 3 operation(s) for requests.
  humanURL: https://www.manageengine.com/products/service-desk/sdpod-v3-api/
  baseURL: https://sdpondemand.manageengine.com/api/v3
  tags:
  - Requests
  properties:
  - type: OpenAPI
    url: openapi/servicedesk-plus-requests-api-openapi.yml

ManageEngine ServiceDesk Plus API — frequently asked questions

Does ManageEngine ServiceDesk Plus have an API?

Yes. APIs.io lists 2 APIs from ManageEngine ServiceDesk Plus, including ServiceDesk Plus REST API and ManageEngine ServiceDesk Plus Requests API.

Is there an OpenAPI specification for the ManageEngine ServiceDesk Plus API?

Yes. APIs.io indexes 1 OpenAPI specification for ManageEngine ServiceDesk Plus, each linked for download from this page.

How do I authenticate with the ManageEngine ServiceDesk Plus API?

ManageEngine ServiceDesk Plus documents its authentication (oauth2 · 1 scheme). The details are profiled on APIs.io as Servicedesk Plus Authentication.

How much does the ManageEngine ServiceDesk Plus API cost?

ManageEngine ServiceDesk Plus publishes its prices; its Standard plan is US$13/ technician/ month as of 2026-10-04. APIs.io lists 3 pricing plans for ManageEngine ServiceDesk Plus, with each plan's price, limits and inclusions under Pricing on this page.

Is the ManageEngine ServiceDesk Plus API ready for AI agents?

ManageEngine ServiceDesk Plus has a Kin Score of 48.1 out of 100 (developing) and an Agent Readiness score of 24.8 (agent-aware), scored by API Evangelist on 2026-11-06.

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