ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) suite with incident, problem, change, release, and asset management modules, plus a CMDB and project management. ServiceDesk Plus is available as cloud (SaaS) or on-premises, and exposes a REST API for integrating external systems with requests, problems, changes, assets, and the CMDB.

ManageEngine ServiceDesk Plus publishes 2 API contracts indexed on the APIs.io network, including Requests API, and 1 more. Tagged areas include ITSM, Help Desk, Incident Management, Asset Management, and CMDB.

The ManageEngine ServiceDesk Plus catalog on APIs.io includes 1 Spectral governance ruleset.

ManageEngine ServiceDesk Plus’ developer surface includes authentication, documentation, pricing, signup flow, engineering blog, and 9 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

39.9/100 developing ▼ -14.5 Agent 26/100 agent aware Front door AI 4/6 moderate saas Full breakdown ↓
scored 2026-10-17 · rubric v0.24.0

AccessSelf serve

1 published contract

ITSM Help Desk Incident Management Asset Management CMDB

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Information Technology Management

BC-600

Requests

POST /app/{portal}/api/v3/requests

Kin Score

Kin Score How this is scored →
scored 2026-10-17 · rubric v0.24.0

Composite quality — 39.9/100 · developing

Contract Quality 8.0 / 19

Developer Ergonomics 3.6 / 15

Access Clarity 9.5 / 15

Operational Transparency 0.3 / 10

Contract Governance 1.6 / 9

Discoverability 5.5 / 8

Regulatory Posture 4.9 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 26/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/servicedesk-plus: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

ServiceDesk Plus REST API

REST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, assets, the CMDB, users, technicians, projects, and configuration items.

ManageEngine ServiceDesk Plus Requests API

The Requests API from ManageEngine ServiceDesk Plus — 3 operation(s) for requests.

Open Collections 3

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

ManageEngine ServiceDesk Plus Cloud Requests API

OPEN COLLECTION

ManageEngine ServiceDesk Plus Cloud API

OPEN COLLECTION

Pricing Plans 1

Published pricing tiers and plan structures.

Servicedesk Plus Plans Pricing

3 plans

PLANS

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

ManageEngine ServiceDesk Plus API Rules

11 rules · 9 errors 1 warnings 1 info

SPECTRAL

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Servicedesk Plus Requests Api Overlay

0 actions · update

GENERATED

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Servicedesk Plus Authentication

oauth2 · 1 scheme

SECURITY

Servicedesk Plus Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Servicedesk Plus Vulnerability Disclosure

security.txt · contact published

SECURITY

Servicedesk Plus Trust Center

ISO 27001, HIPAA, GDPR

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Servicedesk Plus Scopes

5 scopes · authorizationCode

5 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Servicedesk Plus Agentic Access

6 operations · 4 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

Signup

Signup

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 5

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

OAuthScopes

OAuthScopes

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: servicedesk-plus
name: ManageEngine ServiceDesk Plus
description: ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) suite with incident, problem, change,
  release, and asset management modules, plus a CMDB and project management. ServiceDesk Plus is available as cloud (SaaS)
  or on-premises, and exposes a REST API for integrating external systems with requests, problems, changes, assets, and the
  CMDB.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/servicedesk-plus.png
tags:
- ITSM
- Help Desk
- Incident Management
- Asset Management
- CMDB
url: https://raw.githubusercontent.com/api-evangelist/servicedesk-plus/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.23'
apis:
- aid: servicedesk-plus:rest-api
  name: ServiceDesk Plus REST API
  description: REST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, assets,
    the CMDB, users, technicians, projects, and configuration items.
  humanURL: https://www.manageengine.com/products/service-desk/sdpod-v3-api/
  baseURL: https://sdpondemand.manageengine.com/api/v3
  tags:
  - ITSM
  - Service Desk
  - Requests
  properties:
  - type: Documentation
    url: https://www.manageengine.com/products/service-desk/sdpod-v3-api/
  - type: Authentication
    url: https://www.manageengine.com/products/service-desk/help/adminguide/api/oauth-2.0.html
- aid: servicedesk-plus:servicedesk-plus-requests-api
  name: ManageEngine ServiceDesk Plus Requests API
  description: The Requests API from ManageEngine ServiceDesk Plus — 3 operation(s) for requests.
  humanURL: https://www.manageengine.com/products/service-desk/sdpod-v3-api/
  baseURL: https://sdpondemand.manageengine.com/api/v3
  tags:
  - Requests
  properties:
  - type: OpenAPI
    url: openapi/servicedesk-plus-requests-api-openapi.yml
common:
- type: CapabilityMap
  url: capabilities/servicedesk-plus-capability-edges.yml
  name: ManageEngine ServiceDesk Plus Business Capability Map
- type: AgenticAccess
  url: agentic-access/servicedesk-plus-agentic-access.yml
- type: TrustCenter
  url: security/servicedesk-plus-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/servicedesk-plus-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/servicedesk-plus-domain-security.yml
- type: Authentication
  url: authentication/servicedesk-plus-authentication.yml
- type: OAuthScopes
  url: scopes/servicedesk-plus-scopes.yml
- type: GitHubOrganization
  url: https://github.com/ManageEngine
- type: LinkedIn
  url: https://www.linkedin.com/company/manageengine-it-service-management
- type: Website
  url: https://www.manageengine.com/products/service-desk/
- type: Documentation
  url: https://www.manageengine.com/products/service-desk/help/adminguide/api/rest-api.html
- type: Pricing
  url: https://www.manageengine.com/products/service-desk/pricing.html
- type: Signup
  url: https://www.manageengine.com/products/service-desk/free-trial.html
- type: Blog
  url: https://blogs.manageengine.com/feed
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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